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07ca4a84f558c9e1675b21034d8d93c5bb7908e3
2026-shanghai12345-sidebar-…/dify-chatflow.yaml
wx44wx 07ca4a84f5 Update dify-chatflow.yaml
2026-03-17 04:28:39 +00:00

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app:
description: ''
icon: 🤖
icon_background: '#FFEAD5'
mode: advanced-chat
name: 慧帮忙-重复工单-会话变量
use_icon_as_answer_icon: false
dependencies:
- current_identifier: null
type: marketplace
value:
marketplace_plugin_unique_identifier: qiniu/qiniu:0.2.5@c611bfc79d7ee919bf2fa24058abf322949ad24f2b4f824e342ac43c5ea64852
version: null
- current_identifier: null
type: marketplace
value:
marketplace_plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707
version: null
kind: app
version: 0.6.0
workflow:
conversation_variables:
- description: 选中的重复工单
id: 17d9fe63-fd2c-432f-814e-319d8a343e82
name: repeatOrder
selector:
- conversation
- repeatOrder
value: "{\n\"wpinfo\": {\n \"scid\": \"90000009401415\",\n\
\ \"wpid\": \"20260214217005\",\n \"lock_flag\"\
: \"0\",\n \"customer_name\": null,\n \
\ \"phoneno\": null,\n \"mobile\": null,\n \
\ \"address\": null,\n \"gender\": \"1\",\n \
\ \"faxno\": null,\n \"email\": null,\n \
\ \"district\": \"1789\",\n \"wp_type\": \"\
求助类\",\n \"class1\": \"1334\",\n \"class2\"\
: \"1528\",\n \"class3\": \"3049\",\n \
\ \"summary\": \"市民来电求助：市民表示单位发放了上述地址公司的有效期兑换券，现无法联系到该公司进行使用，诉求：希望管理部门核实后介入落实协助完成兑换（需回复）\"\
,\n \"rel_address\": \"松江区荣乐西路860号一层A区Unit.SHSJ_111，五芳斋餐饮有限公司上海松江荣乐西路店\"\
,\n \"rel_district\": \"1153\",\n \"rel_district_name\"\
: \"松江区\",\n \"rel_name\": \"刘女士\",\n \
\ \"rel_phoneno\": \"18017978732\",\n \"note\": \"\",\n \
\ \"isrepeat\": \"0\",\n \"starttime\"\
: \"2026-02-14 14:28:54\",\n \"sender\": \"3427\",\n \
\ \"updatetime\": \"2026-03-10 12:02:06\",\n \
\ \"lastmessage\": \"经调解，被诉人已关门停业，投诉人表示拒绝提供凭证并拒绝调解，我局依法终止调解。2026.3.9执法人员通过电话反馈处理结果。\"\
,\n \"state\": \"二级承办单位处理\",\n \"supervision\"\
: \"0\",\n \"supervisionstate\": null,\n \
\ \"supervisiondocument\": null,\n \"supervisionoperator\"\
: null,\n \"supervisionoperatorStr\": null,\n \
\ \"dept_level2\": \"4545\",\n \"dept_level3\": null,\n\
\ \"deptLevel3Name\": null,\n \"level2_operator\"\
: null,\n \"level3_operator\": null,\n \
\ \"timelimite\": \"15\",\n \"satisfied\": null,\n \
\ \"reasonable\": null,\n \"solved\": \"未解决\"\
,\n \"callback_flag\": \"0\",\n \"next_state\"\
: \"工单回访\",\n \"cardtype\": null,\n \"\
cardnum\": null,\n \"priority\": \"1\",\n \
\ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\
: null,\n \"samlltype\": null,\n \"leader\"\
: null,\n \"back_state\": null,\n \"internaldept\"\
: null,\n \"time_unit\": null,\n \"time_boundry\"\
: \"2026-03-13 14:28:54\",\n \"level2_upload\": null,\n \
\ \"level3_upload\": null,\n \"is_callback\"\
: \"5\",\n \"callnum\": \"18017978732\",\n \
\ \"wp_type_samll\": null,\n \"zsid\": null,\n \
\ \"satisfied_level\": null,\n \"hf_solved\"\
: null,\n \"hf_resonable\": null,\n \"\
callid\": \"1771050157-2761825\",\n \"recall_state\": null,\n\
\ \"calltime\": \"2026-02-14 14:22:53\",\n \
\ \"read_flag\": \"1\",\n \"hurry_flag\": \"1\",\n \
\ \"timeout_flag\": \"1\",\n \"timeout_flag_new\"\
: \"0\",\n \"memory_type\": \"0\",\n \"\
hurry_count\": \"5\",\n \"special_state\": null,\n \
\ \"refuse\": null,\n \"class4\": \"4880\",\n\
\ \"wp_yn_state\": \"0\",\n \"wp_letter_upload\"\
: null,\n \"wp_source\": \"1\",\n \"wp_appoint\"\
: \"0\",\n \"wp_supplement_state\": \"0\",\n \
\ \"ishidden\": \"0\",\n \"ispublic\": null,\n \
\ \"rel_age\": null,\n \"appeal_upload\"\
: null,\n \"appeal_sid\": null,\n \"reply_point\"\
: \"经调解，被诉人已关门停业，投诉人表示拒绝提供凭证并拒绝调解，我局依法终止调解。2026.3.9执法人员通过电话反馈处理结果。【松江区市场监督管理局】\"\
,\n \"assign_flag\": \"0\",\n \"wp_title\"\
: null,\n \"is_guide\": \"0\",\n \"appeal_upload_cb\"\
: null,\n \"permitback_flag\": null,\n \
\ \"mark\": \"BJ_1\",\n \"coordinate\": null,\n \
\ \"wp_customertype\": \"1\",\n \"wp_servicetype\"\
: \"1\",\n \"calledno\": \"64440216\",\n \
\ \"seperated\": \"1\",\n \"intelli\": null,\n \
\ \"encall\": \"1\",\n \"national\": \"2\",\n\
\ \"knowledge_id\": null,\n \"citizen_id\"\
: null,\n \"icd_agent_name\": null,\n \
\ \"channelName\": \"电话\",\n \"wpClassName\": \"社会管理类/市场监管/消费维权/消费纠纷/消费券兑换券纠纷\"\
,\n \"wpClassValue\": \"2200000/2200001/2200562/2200563/2200568\"\
,\n \"zbdw\": \"市市场监管局\",\n \"bj_flag\"\
: \"已办结\",\n \"yq_flag\": \"0\",\n \"\
callback_status\": \"未复核\",\n \"repeatWpid\": null,\n \
\ \"repeatReason\": null,\n \"flags\": [\n\
\ \"cuidan\",\n \"qiantaichai\"\
\n ],\n \"process_curr_node\": \"node_return_visit\"\
,\n \"process_curr_node_name\": \"工单办结\",\n \
\ \"non_visit_reason_option\": null,\n \"non_visit_reason\"\
: null,\n \"visit_review_assign_status\": null,\n \
\ \"visit_review_assign_user\": null,\n \"rel_province\"\
: \"1789\",\n \"rel_point_x\": null,\n \
\ \"rel_point_y\": null,\n \"region_jd\": null,\n \
\ \"region_jw\": null,\n \"poi_string\": \"\"\
,\n \"address_code\": \"2022558647759278080\",\n \
\ \"address_road\": \"荣乐西路860号一层A区Unit.SHSJ_111，五芳斋餐饮有限公司上海松江荣乐西路店\"\
,\n \"spitCount\": 2,\n \"processed_infos\"\
: [\n {\n \"node_code\": \"\
node_start\",\n \"node_name\": \"提交工单\",\n \
\ \"handler_user_no\": \"3427\",\n \
\ \"handler_user_name\": \"宫利\",\n \"handler_dept_id\"\
: \"3071\",\n \"handler_dept_name\": \"运营中心（话务09组）\"\
,\n \"handler_time\": \"2026-02-14 14:28:54\",\n\
\ \"handler_mark\": null,\n \
\ \"next_state\": null\n },\n \
\ {\n \"node_code\": \"node_cbdw_interface_unit\"\
,\n \"node_name\": \"承办单位处理(接口单位)\",\n \
\ \"handler_user_no\": \"sscjgj_interface\",\n \
\ \"handler_user_name\": null,\n \"\
handler_dept_id\": null,\n \"handler_dept_name\"\
: null,\n \"handler_time\": \"2026-03-10 12:02:04\"\
,\n \"handler_mark\": null,\n \
\ \"next_state\": null\n }\n \
\ ],\n \"workOrderCurrentProcessedInfo\": null,\n \
\ \"tag_ids\": null,\n \"pool_tag_ids\": null,\n\
\ \"deposit_sign\": null,\n \"undertake_back_count\"\
: \"0\",\n \"event_id\": null,\n \"event_name\"\
: null,\n \"visit_interest_users\": null,\n \
\ \"deptLevel2vice1Name\": null,\n \"deptLevel2vice2Name\"\
: null,\n \"multipleSamEvent\": null,\n \
\ \"multiple_flag\": \"否\",\n \"process_handle_time\":\
\ \"2026-02-14 14:28:56\",\n \"threaten_flag\": \"0\",\n\
\ \"back_zr_gs1\": null,\n \"back_zr_gs2\"\
: null,\n \"back_summary\": null,\n \"\
lock_type\": null,\n \"initiate_review_time\": null,\n \
\ \"review_initiator\": null,\n \"delay_apply_time\"\
: null,\n \"dispatch_time\": \"2026-02-14 14:28:54\",\n \
\ \"acquiring_time\": null,\n \"finish_report\"\
: null,\n \"new_class1_name\": \"社会管理类\",\n \
\ \"new_class2_name\": \"市场监管\",\n \"new_class3_name\"\
: \"消费维权\",\n \"new_class4_name\": \"消费纠纷\",\n \
\ \"new_class5_name\": \"消费券兑换券纠纷\",\n \"follow_up_person\"\
: null,\n \"follow_up_time\": null,\n \
\ \"sect_id\": null,\n \"rel_address_sp\": \"本市松江区荣乐西路860号一层A区Unit.SHSJ_111，五芳斋餐饮有限公司上海松江荣乐西路店\"\
,\n \"undertake_unit_handle_result\": null,\n \
\ \"is_print\": null,\n \"finish_time\": null,\n\
\ \"uni_rpinfo_id\": \"0\",\n \"wpClass4Name\"\
: \"社会管理类/工商(消保)/商业服务/各类服务卡券\",\n \"class1_name\": null,\n\
\ \"class2_name\": null,\n \"class3_name\"\
: null,\n \"class4_name\": null,\n \"\
wpClass4Value\": \"1334/1528/3049/4880\",\n \"detail_address\"\
: \"\",\n \"tki_flag\": null,\n \"supervision_guide_flag\"\
: null,\n \"cb_handle_time\": null,\n \
\ \"hfReviewState\": null,\n \"is_message\": \"0\",\n \
\ \"messageOptional\": null,\n \"messageOptionalValue\"\
: null,\n \"channel_dept_name\": null,\n \
\ \"tag_names\": null,\n \"grid_no\": null,\n \
\ \"xxd_id\": null,\n \"xxd_optional\": null,\n\
\ \"xxd_two_read_flag\": null,\n \"xxd_two_read_by\"\
: null,\n \"xxd_two_read_time\": null,\n \
\ \"xxd_three_read_flag\": null,\n \"xxd_three_read_by\"\
: null,\n \"xxd_three_read_time\": null,\n \
\ \"xxd_state\": null,\n \"xxd_create_time\": null,\n\
\ \"xxd_update_time\": null,\n \"xxd_last_message\"\
: null,\n \"xxd_save_order_status\": null,\n \
\ \"two_call_first_conn_flag\": null,\n \"two_call_record_flag\"\
: null,\n \"two_call_first_conn_state\": null,\n \
\ \"nextoperation2\": null,\n \"newClass1\": \"\
2200000\",\n \"newClass2\": \"2200001\",\n \
\ \"newClass3\": \"2200562\",\n \"newClass4\": \"2200563\"\
,\n \"newClass5\": \"2200568\"\n }\n}\n"
value_type: string
- description: 历史工单记录
id: 42d46f9d-907b-44d1-a440-cf547483855c
name: historyOrders
selector:
- conversation
- historyOrders
value: "{\n \"code\": 200,\n \"status\": \"OK\",\n \"message\": \"SUCCESS\"\
,\n \"data\": {\n \"wpInfoEsVoList\": null,\n \"pageResult\"\
: {\n \"pageNum\": 0,\n \"pageSize\": 10,\n \
\ \"totalSize\": 8,\n \"totalPages\": 0,\n \"content\"\
: [\n {\n \"scid\": \"90000010134286\",\n\
\ \"wpid\": \"20260312229842\",\n \"lock_flag\"\
: \"0\",\n \"customer_name\": null,\n \
\ \"phoneno\": null,\n \"mobile\": null,\n \
\ \"address\": null,\n \"gender\": \"1\",\n \
\ \"faxno\": null,\n \"email\": null,\n \
\ \"district\": \"1789\",\n \"wp_type\": \"\
咨询类\",\n \"class1\": \"1334\",\n \"class2\"\
: \"1528\",\n \"class3\": \"3047\",\n \
\ \"summary\": \"市民来电要求撤单，告知市民无法撤单市民认可。【最近派发的工单编号：20260312229178，工单内容：市民来电咨询：市民企业是核定征收变为查账征收的，咨询是否需要进行工商的年报公示。诉求：希望管理部门核实告知。】\"\
,\n \"rel_address\": \"本市\",\n \"rel_district\"\
: \"1789\",\n \"rel_district_name\": \"本市\",\n \
\ \"rel_name\": \"贺女士\",\n \"rel_phoneno\": \"17821175811\"\
,\n \"note\": \"\",\n \"isrepeat\": \"\
1\",\n \"starttime\": \"2026-03-12 16:00:14\",\n \
\ \"sender\": \"2150\",\n \"updatetime\": \"2026-03-12\
\ 16:00:16\",\n \"lastmessage\": \"市民来电要求撤单，告知市民无法撤单市民认可。\"\
,\n \"state\": \"12345热线前台受理\",\n \"supervision\"\
: \"0\",\n \"supervisionstate\": null,\n \
\ \"supervisiondocument\": null,\n \"supervisionoperator\"\
: null,\n \"supervisionoperatorStr\": null,\n \
\ \"dept_level2\": \" \",\n \"dept_level3\": null,\n\
\ \"deptLevel3Name\": null,\n \"level2_operator\"\
: null,\n \"level3_operator\": null,\n \
\ \"timelimite\": \"15\",\n \"satisfied\": null,\n \
\ \"reasonable\": null,\n \"solved\": null,\n\
\ \"callback_flag\": null,\n \"next_state\"\
: \"工单归档\",\n \"cardtype\": null,\n \"\
cardnum\": null,\n \"priority\": \"1\",\n \
\ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\
: null,\n \"samlltype\": null,\n \"leader\"\
: null,\n \"back_state\": null,\n \"internaldept\"\
: null,\n \"time_unit\": null,\n \"time_boundry\"\
: null,\n \"level2_upload\": null,\n \"\
level3_upload\": null,\n \"is_callback\": null,\n \
\ \"callnum\": \"17821175811\",\n \"wp_type_samll\"\
: null,\n \"zsid\": null,\n \"satisfied_level\"\
: null,\n \"hf_solved\": null,\n \"hf_resonable\"\
: null,\n \"callid\": \"1773302244-3091352\",\n \
\ \"recall_state\": null,\n \"calltime\": \"2026-03-12\
\ 15:57:51\",\n \"read_flag\": \"0\",\n \
\ \"hurry_flag\": \"0\",\n \"timeout_flag\": \"0\",\n \
\ \"timeout_flag_new\": \"0\",\n \"memory_type\"\
: \"0\",\n \"hurry_count\": \"0\",\n \"\
special_state\": null,\n \"refuse\": null,\n \
\ \"class4\": \"4890\",\n \"wp_yn_state\": \"0\",\n\
\ \"wp_letter_upload\": null,\n \"wp_source\"\
: \"1\",\n \"wp_appoint\": \"0\",\n \"\
wp_supplement_state\": \"0\",\n \"ishidden\": \"0\",\n \
\ \"ispublic\": null,\n \"rel_age\": null,\n\
\ \"appeal_upload\": null,\n \"appeal_sid\"\
: null,\n \"reply_point\": null,\n \"\
assign_flag\": \"0\",\n \"wp_title\": null,\n \
\ \"is_guide\": \"0\",\n \"appeal_upload_cb\": null,\n\
\ \"permitback_flag\": null,\n \"mark\"\
: null,\n \"coordinate\": null,\n \"wp_customertype\"\
: \"1\",\n \"wp_servicetype\": \"1\",\n \
\ \"calledno\": \"12345\",\n \"seperated\": \"2\",\n \
\ \"intelli\": null,\n \"encall\": \"1\"\
,\n \"national\": \"2\",\n \"knowledge_id\"\
: null,\n \"citizen_id\": null,\n \"icd_agent_name\"\
: null,\n \"channelName\": \"电话\",\n \"\
wpClassName\": \"社会管理类/市场监管/企业服务/企业信用监管/企业年报\",\n \"wpClassValue\"\
: \"2200000/2200001/2200007/2200050/2200227\",\n \"zbdw\"\
: null,\n \"bj_flag\": \"已办结\",\n \"yq_flag\"\
: \"0\",\n \"callback_status\": \"未复核\",\n \
\ \"repeatWpid\": null,\n \"repeatReason\": null,\n\
\ \"flags\": [\n \"repeat\"\n \
\ ],\n \"process_curr_node\": \"node_archived\"\
,\n \"process_curr_node_name\": \"工单归档\",\n \
\ \"non_visit_reason_option\": null,\n \"non_visit_reason\"\
: null,\n \"visit_review_assign_status\": null,\n \
\ \"visit_review_assign_user\": null,\n \"rel_province\"\
: \"1789\",\n \"rel_point_x\": null,\n \
\ \"rel_point_y\": null,\n \"region_jd\": null,\n \
\ \"region_jw\": null,\n \"poi_string\": \"\"\
,\n \"address_code\": \"2032003720393658368\",\n \
\ \"address_road\": \"本市\",\n \"spitCount\": 0,\n\
\ \"processed_infos\": [\n {\n \
\ \"node_code\": \"node_start\",\n \
\ \"node_name\": \"提交工单\",\n \"handler_user_no\"\
: \"2150\",\n \"handler_user_name\": \"周鸣\",\n \
\ \"handler_dept_id\": \"4636\",\n \
\ \"handler_dept_name\": \"运营中心（话务27组）\",\n \
\ \"handler_time\": \"2026-03-12 16:00:14\",\n \
\ \"handler_mark\": null,\n \"next_state\": null\n\
\ }\n ],\n \"workOrderCurrentProcessedInfo\"\
: null,\n \"tag_ids\": null,\n \"pool_tag_ids\"\
: null,\n \"deposit_sign\": null,\n \"\
undertake_back_count\": \"0\",\n \"event_id\": null,\n \
\ \"event_name\": null,\n \"visit_interest_users\"\
: null,\n \"deptLevel2vice1Name\": null,\n \
\ \"deptLevel2vice2Name\": null,\n \"multipleSamEvent\"\
: null,\n \"multiple_flag\": \"否\",\n \
\ \"process_handle_time\": \"2026-03-12 16:00:14\",\n \"\
threaten_flag\": \"0\",\n \"back_zr_gs1\": null,\n \
\ \"back_zr_gs2\": null,\n \"back_summary\"\
: null,\n \"lock_type\": null,\n \"initiate_review_time\"\
: null,\n \"review_initiator\": null,\n \
\ \"delay_apply_time\": null,\n \"dispatch_time\": null,\n\
\ \"acquiring_time\": null,\n \"finish_report\"\
: null,\n \"new_class1_name\": \"社会管理类\",\n \
\ \"new_class2_name\": \"市场监管\",\n \"new_class3_name\"\
: \"企业服务\",\n \"new_class4_name\": \"企业信用监管\",\n \
\ \"new_class5_name\": \"企业年报\",\n \"follow_up_person\"\
: null,\n \"follow_up_time\": null,\n \
\ \"sect_id\": null,\n \"rel_address_sp\": \"本市本市本市\",\n\
\ \"undertake_unit_handle_result\": null,\n \
\ \"is_print\": null,\n \"finish_time\": null,\n \
\ \"uni_rpinfo_id\": \"0\",\n \"wpClass4Name\"\
: \"社会管理类/工商(消保)/工商监管/审验登记\",\n \"class1_name\": null,\n\
\ \"class2_name\": null,\n \"class3_name\"\
: null,\n \"class4_name\": null,\n \"\
wpClass4Value\": \"1334/1528/3047/4890\",\n \"detail_address\"\
: \"\",\n \"tki_flag\": null,\n \"supervision_guide_flag\"\
: null,\n \"cb_handle_time\": null,\n \
\ \"hfReviewState\": null,\n \"is_message\": \"0\",\n \
\ \"messageOptional\": null,\n \"messageOptionalValue\"\
: null,\n \"channel_dept_name\": null,\n \
\ \"tag_names\": null,\n \"grid_no\": null,\n \
\ \"xxd_id\": null,\n \"xxd_optional\": null,\n\
\ \"xxd_two_read_flag\": null,\n \"xxd_two_read_by\"\
: null,\n \"xxd_two_read_time\": null,\n \
\ \"xxd_three_read_flag\": null,\n \"xxd_three_read_by\"\
: null,\n \"xxd_three_read_time\": null,\n \
\ \"xxd_state\": null,\n \"xxd_create_time\": null,\n\
\ \"xxd_update_time\": null,\n \"xxd_last_message\"\
: null,\n \"xxd_save_order_status\": null,\n \
\ \"two_call_first_conn_flag\": null,\n \"two_call_record_flag\"\
: null,\n \"two_call_first_conn_state\": null,\n \
\ \"nextoperation2\": \"重复来电\",\n \"newClass1\"\
: \"2200000\",\n \"newClass2\": \"2200001\",\n \
\ \"newClass3\": \"2200007\",\n \"newClass4\": \"\
2200050\",\n \"newClass5\": \"2200227\"\n \
\ },\n {\n \"scid\": \"90000010133775\",\n\
\ \"wpid\": \"20260312229178\",\n \"lock_flag\"\
: \"0\",\n \"customer_name\": null,\n \
\ \"phoneno\": null,\n \"mobile\": null,\n \
\ \"address\": null,\n \"gender\": \"1\",\n \
\ \"faxno\": null,\n \"email\": null,\n \
\ \"district\": \"1789\",\n \"wp_type\": \"\
咨询类\",\n \"class1\": \"1334\",\n \"class2\"\
: \"1528\",\n \"class3\": \"3047\",\n \
\ \"summary\": \"市民来电咨询：市民企业是核定征收变为查账征收的，咨询是否需要进行工商的年报公示。诉求：希望管理部门核实告知。\",\n\
\ \"rel_address\": \"本市\",\n \"rel_district\"\
: \"1789\",\n \"rel_district_name\": \"本市\",\n \
\ \"rel_name\": \"贺女士\",\n \"rel_phoneno\": \"17821175811\"\
,\n \"note\": \"\",\n \"isrepeat\": \"\
0\",\n \"starttime\": \"2026-03-12 15:51:43\",\n \
\ \"sender\": \"3758\",\n \"updatetime\": \"2026-03-12\
\ 15:55:26\",\n \"lastmessage\": \"工单进入消保系统\",\n \
\ \"state\": \"二级承办单位受理\",\n \"supervision\":\
\ \"0\",\n \"supervisionstate\": null,\n \
\ \"supervisiondocument\": null,\n \"supervisionoperator\"\
: null,\n \"supervisionoperatorStr\": null,\n \
\ \"dept_level2\": \"4545\",\n \"dept_level3\": null,\n\
\ \"deptLevel3Name\": null,\n \"level2_operator\"\
: null,\n \"level3_operator\": null,\n \
\ \"timelimite\": \"15\",\n \"satisfied\": null,\n \
\ \"reasonable\": null,\n \"solved\": null,\n\
\ \"callback_flag\": \"0\",\n \"next_state\"\
: \"二级承办单位处理\",\n \"cardtype\": null,\n \
\ \"cardnum\": null,\n \"priority\": \"1\",\n \
\ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\
: null,\n \"samlltype\": null,\n \"leader\"\
: null,\n \"back_state\": null,\n \"internaldept\"\
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5. 提取来电次数，来电次数判断依据是仅根据表格的【工单编号】字段来计算数量，【内容描述】内的工单编号不计入总来电数量。\n6. 整体分析，统计【工单级别】为紧急及次紧急的工单次数\n\
7. 汇总【工单编号】及【内容描述】，并进行事项分类。\n8. 对分类最多的事项进行内容描述总结，总结内容不超过20个汉字\n9. 第3.\
\ 项判断中，若不存在历史来电信息，输出内容：市民最近第一次来电\n10. 第4. 项判断中，若存在未办结工单，则对工单内容描述进行事项总结，总结内容不超过20个汉字。如果存在多个未办结工单，按照工单来电时间，依次按照【来电时间】从近到远排列，后缀备注【未办结】\n\
11. 第4. 项判断中，若没有未办结工单，则对【内容描述】进行事项总结，对工单开始时间进行从近到远排序，对【来电时间】最近的一条工单的【内容描述】里面的文字内容进行归纳总结\n\
12. 严格按照格式输出。 \n\n##任务目标\n1. 根据【内容描述】，提炼出一句话概括总结话术：“咨询/投诉/办理/反映某一个具体的事项”。包含：人物、事件、结论。\n\
2. 需要精准概括【内容描述】的核心内容\n3. 只保留关键信息，不添加任何的主观内容。 \n\n##规则定义\n**客观中立**：使用第三人称（如“市民”、“客户”、“坐席员”）进行叙述，不带个人情感色彩。\n\
**精炼准确**：语言需适配行政或商务工单风格，逻辑紧密，避免流水账。\n**鲁棒性**：若文本中存在非关键性的ASR乱码，请根据上下文推推理或忽略，确保总结通顺。\n\
- **无废话**：直接输出结果，输出的结果数量排序进行依次显示，直至显示全部未办结事项。不要包含“好的，以下是总结”等引导语。\n\n##输出格式\n\
**来电情况分析**：\n**来电主要事项**：\n**工单内容描述总结**：\n\n未办结1：\n未办结2：\n输出的结果数量排序进行依次显示，直至显示全部未办结事项。\n\
\n##案例\n**Output**:\n**来电情况分析**：来电【】单，紧急次紧急 【】单\n**来电主要事项**：市民反映抖音商城网上购物问题【】\n\
**工单内容描述总结**：市民要求转接抖音绿通"
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role: user
text: '格式化表格的信息内容在下面的<history> XML标签内：
<history>
{{#1773650283446.output#}}
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name: 无法确定用户意图
instruction: '根据用户语句判断意图
\nothink'
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provider: qiniu/qiniu/qiniu
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role: system
text: "## Role\n你是一位资深的客户服务质量分析师与工单记录专员。你具备极强的文本理解能力，能够从冗长、口语化甚至包含语音识别（ASR）错误的对话录音文本中，精准提取核心信息，并将其转化为专业、精炼的工单记录。\n\
\n## Task\n1. 请根据工单对话内容，提炼出一句话概括总结话术，总结话术包含：操作行为+判定原因+意图识别总结。\n2. [客户]前缀的文本为用户的话；[坐席]前缀的文本为客服的话。\n\
3. 严格按照格式输出。 \n\n##任务目标\n1. 根据工单对话内容，提炼出一句话概括总结话术，总结话术包含：操作行为+判定原因+意图识别总结。\n\
2. 操作行为只能从下方中提取，操作行为分别是：催单/补充信息/撤单/咨询处理进度。\n3. 意图识别需要精准概括整段对话市民侧反映的核心内容，不超过15字，只保留关键信息，不添加任何的主观内容。\n\
4. 判定原因需要概括总结是如何判定的，判定原因不超过15字，只保留关键信息，不添加任何的主观内容。\n\n##相关定义1\n**催单定义：订单还未办结，市民要求加快处理完成。用户只关心进度，催促尽快解决。\n\
**补充信息定义：订单还未办结，市民对已有内容的追加，提供了新的细节，新的材料，新的诉求内容等等。例如：补充了关键信息（时间、地址、数量等等）\n\
**撤单定义：订单还未办结，市民主动要求取消该工单。\n**咨询处理进度定义：订单还未办结，市民针对已提交的工单，核实确认目前进展到哪一步，并进行催促进度。\n\
\n##判定条件1\n1.当ASR内容诉求仅提及了要求尽快处理，并无实质新增信息，可定义为催单。\n2.当ASR内容新增了新的细节，新的材料，新的诉求方向等新内容。可定义为补充信息。\n\
\n##判定条件2\n1.当ASR内容识别到关键字包含：催办、催单，判定操作行为：[催单]\n2.当ASR内容识别到关键字包含：补充，再次派，再次处理、判定操作行为：[补充信息]\n\
3.当ASR内容识别到关键字包含：撤单，判定操作行为：[撤单]\n4.当ASR内容识别到关键字包含：正在处理中，处理进度，判定操作为：[咨询处理进度]\n\
\n##总结话术生成规则\n1. 当操作行为为[催单]时，操作行为固定话术为：市民来电反复催单。催单原因：管理部门至今未给予任何回复，请管理部门尽快处理。\n\
2. 当操作行为为[补充信息]，操作行为固定话术为：市民来电补充信息。补充信息的内容为：{意图识别}。\n3. 当操作行为为[撤单时]，操作行为固定话术为：市民来电要求撤单。\n\
4. 当操作行为为[咨询处理进度],操作行为固定话术为：市民来电咨询处理进度。\n\n## 输出要求\n你必须只输出一个合法 JSON 对象，字段如下：\n\
- action：操作行为，只能为“催单”/“补充信息”/“撤单”/“咨询处理进度”\n- reason：判定原因，不超过15字\n- intent：意图识别，不超过15字\n\
- summary：总结话术\n\n## 约束规则\n1. 只能输出 JSON，不得输出任何额外文字。不要包含```\n2. 所有字段必须存在，不能为空；若无法提取意图识别，需结合上下文给出最贴切的简要概括。\n\
3. action 只能从四个枚举值中选择一个。\n4. 若多个行为同时出现，按用户本轮核心诉求选择最主要的一个。\n5. summary\
\ 必须严格使用对应固定话术模板，不得改写。\n6. 输出必须是可被 JSON.parse 直接解析的标准 JSON。\n\n##Example\n\
**Input Text**: \n什么可以帮您？唉，你好。你这个报了三款就行吗？a六零原。唉，我那个。三号反映的几个单子，你看一下呀。说是到了现在。抖音的那个羽绒服和那个买的那个饼。稍等我查询一下。嗯，他有协调就好。\n\
好的好的，那那我帮您反映到。这边帮您反映到这。喂，你喂。您说抖音商城购买的，您说是。购买的饼羽绒服。对羽绒服三号反映的那个羽绒服嗯。您稍等。刘女士是吧？你帮我加。我查看。\n\
对你帮我加急一下，好吧。嗯，就是购抖音上购买的员服务887.9元的这个订单问题，对吧？嗯，对对对对。还在处理中咯。好的，我要去催办一下，后续由管理部门尽快处理。是的。\n\
**Output**:\n{\n \"action\": \"催单\",\n \"reason\": \"ASR主要内容涉及催单\",\n\
\ \"intent\": \"催促尽快处理订单\",\n \"summary\": \"市民来电反复催单。催单原因：管理部门至今未给予任何回复，请管理部门尽快处理。\"\
\n}"
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<asr>
{{#conversation.ASR#}}
</asr>
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**总结话术**：{{#1773677456142.text#}}
**最近工单信息**：最近派发的工单编号：{{#1773645262580.text#}}，工单内容：{{#1773645577071.text#}}'
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en_US: Ensure the JSON output is ASCII encoded
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pt_BR: Ensure the JSON output is ASCII encoded
zh_Hans: 确保输出的 JSON 是 ASCII 编码
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pt_BR: Ensure ASCII
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title: 提取历史来电工单号
tool_configurations:
ensure_ascii:
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tool_description: A tool for extracting JSON objects
tool_label: JSON Parse
tool_name: parse
tool_node_version: '2'
tool_parameters:
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value: '{{#conversation.historyOrders#}}'
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human_description:
en_US: JSON data
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pt_BR: JSON数据
zh_Hans: JSON数据
label:
en_US: JSON data
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zh_Hans: JSON数据
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human_description:
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en_US: Ensure the JSON output is ASCII encoded
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pt_BR: Ensure the JSON output is ASCII encoded
zh_Hans: 确保输出的 JSON 是 ASCII 编码
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en_US: Ensure ASCII
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plugin_id: langgenius/json_process
plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707
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provider_id: langgenius/json_process/json_process
provider_name: langgenius/json_process/json_process
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title: 提取历史工单是否办结
tool_configurations:
ensure_ascii:
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tool_description: A tool for extracting JSON objects
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tool_name: parse
tool_node_version: '2'
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content:
type: mixed
value: '{{#conversation.historyOrders#}}'
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paramSchemas:
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human_description:
en_US: JSON data
ja_JP: JSON data
pt_BR: JSON数据
zh_Hans: JSON数据
label:
en_US: JSON data
ja_JP: JSON data
pt_BR: JSON data
zh_Hans: JSON数据
llm_description: JSON data to be processed
max: null
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human_description:
en_US: JSON fields to be parsed
ja_JP: JSON fields to be parsed
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zh_Hans: 需要解析的 JSON 字段
label:
en_US: JSON filter
ja_JP: JSON filter
pt_BR: JSON filter
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llm_description: JSON fields to be parsed
max: null
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human_description:
en_US: Ensure the JSON output is ASCII encoded
ja_JP: Ensure the JSON output is ASCII encoded
pt_BR: Ensure the JSON output is ASCII encoded
zh_Hans: 确保输出的 JSON 是 ASCII 编码
label:
en_US: Ensure ASCII
ja_JP: Ensure ASCII
pt_BR: Ensure ASCII
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plugin_id: langgenius/json_process
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provider_id: langgenius/json_process/json_process
provider_name: langgenius/json_process/json_process
provider_type: builtin
selected: false
title: 提取历史工单级别
tool_configurations:
ensure_ascii:
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value: true
tool_description: A tool for extracting JSON objects
tool_label: JSON Parse
tool_name: parse
tool_node_version: '2'
tool_parameters:
content:
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value: '{{#conversation.historyOrders#}}'
json_filter:
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form: llm
human_description:
en_US: JSON data
ja_JP: JSON data
pt_BR: JSON数据
zh_Hans: JSON数据
label:
en_US: JSON data
ja_JP: JSON data
pt_BR: JSON data
zh_Hans: JSON数据
llm_description: JSON data to be processed
max: null
min: null
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options: []
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form: llm
human_description:
en_US: JSON fields to be parsed
ja_JP: JSON fields to be parsed
pt_BR: JSON fields to be parsed
zh_Hans: 需要解析的 JSON 字段
label:
en_US: JSON filter
ja_JP: JSON filter
pt_BR: JSON filter
zh_Hans: JSON解析对象
llm_description: JSON fields to be parsed
max: null
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human_description:
en_US: Ensure the JSON output is ASCII encoded
ja_JP: Ensure the JSON output is ASCII encoded
pt_BR: Ensure the JSON output is ASCII encoded
zh_Hans: 确保输出的 JSON 是 ASCII 编码
label:
en_US: Ensure ASCII
ja_JP: Ensure ASCII
pt_BR: Ensure ASCII
zh_Hans: 确保 ASCII
llm_description: ''
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plugin_id: langgenius/json_process
plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707
provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg
provider_id: langgenius/json_process/json_process
provider_name: langgenius/json_process/json_process
provider_type: builtin
selected: false
title: 提取历史工单内容描述
tool_configurations:
ensure_ascii:
type: constant
value: true
tool_description: A tool for extracting JSON objects
tool_label: JSON Parse
tool_name: parse
tool_node_version: '2'
tool_parameters:
content:
type: mixed
value: '{{#conversation.historyOrders#}}'
json_filter:
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value: data.pageResult.content[*].summary
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human_description:
en_US: JSON data
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zh_Hans: JSON数据
label:
en_US: JSON data
ja_JP: JSON data
pt_BR: JSON data
zh_Hans: JSON数据
llm_description: JSON data to be processed
max: null
min: null
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precision: null
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scope: null
template: null
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form: llm
human_description:
en_US: JSON fields to be parsed
ja_JP: JSON fields to be parsed
pt_BR: JSON fields to be parsed
zh_Hans: 需要解析的 JSON 字段
label:
en_US: JSON filter
ja_JP: JSON filter
pt_BR: JSON filter
zh_Hans: JSON解析对象
llm_description: JSON fields to be parsed
max: null
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options: []
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precision: null
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scope: null
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human_description:
en_US: Ensure the JSON output is ASCII encoded
ja_JP: Ensure the JSON output is ASCII encoded
pt_BR: Ensure the JSON output is ASCII encoded
zh_Hans: 确保输出的 JSON 是 ASCII 编码
label:
en_US: Ensure ASCII
ja_JP: Ensure ASCII
pt_BR: Ensure ASCII
zh_Hans: 确保 ASCII
llm_description: ''
max: null
min: null
name: ensure_ascii
options: []
placeholder: null
precision: null
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scope: null
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params:
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plugin_id: langgenius/json_process
plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707
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provider_id: langgenius/json_process/json_process
provider_name: langgenius/json_process/json_process
provider_type: builtin
selected: false
title: 提取历史工单来电时间
tool_configurations:
ensure_ascii:
type: constant
value: true
tool_description: A tool for extracting JSON objects
tool_label: JSON Parse
tool_name: parse
tool_node_version: '2'
tool_parameters:
content:
type: mixed
value: '{{#conversation.historyOrders#}}'
json_filter:
type: mixed
value: data.pageResult.content[*].calltime
type: tool
height: 86
id: '1773649472957'
position:
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y: -423.81696444276344
positionAbsolute:
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selected: false
sourcePosition: right
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width: 241
- data:
code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\
: json.loads(arg1),\n }\n"
code_language: python3
outputs:
result:
children: null
type: array[string]
selected: false
title: 工单号字符串变为列表
type: code
variables:
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- '1773648982946'
- text
value_type: string
variable: arg1
height: 50
id: '1773649983929'
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width: 241
- data:
code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\
: json.loads(arg1),\n }\n"
code_language: python3
outputs:
result:
children: null
type: array[string]
selected: false
title: 是否办结字符串变为列表
type: code
variables:
- value_selector:
- '1773649286688'
- text
value_type: string
variable: arg1
height: 50
id: '17736500488320'
position:
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positionAbsolute:
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selected: false
sourcePosition: right
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type: custom
width: 241
- data:
code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\
: json.loads(arg1),\n }\n"
code_language: python3
outputs:
result:
children: null
type: array[string]
selected: false
title: 工单级别转化为列表
type: code
variables:
- value_selector:
- '1773649370571'
- text
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positionAbsolute:
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selected: false
sourcePosition: right
targetPosition: left
type: custom
width: 241
- data:
code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\
: json.loads(arg1),\n }\n"
code_language: python3
outputs:
result:
children: null
type: array[string]
selected: false
title: 来电时间变为列表
type: code
variables:
- value_selector:
- '1773649472957'
- text
value_type: string
variable: arg1
height: 50
id: '17736500551590'
position:
x: 1811.192266644851
y: -289.47023437143037
positionAbsolute:
x: 1811.192266644851
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selected: false
sourcePosition: right
targetPosition: left
type: custom
width: 241
- data:
code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\
: json.loads(arg1),\n }\n"
code_language: python3
outputs:
result:
children: null
type: array[string]
selected: false
title: 工单描述转化为列表
type: code
variables:
- value_selector:
- '1773649431857'
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value_type: string
variable: arg1
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position:
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selected: false
sourcePosition: right
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selected: false
template: "{% for wpid in wpid_list %}\r\n{{ loop.index }}. 工单号：{{ wpid }}\r\
\n是否办结：{{ bj_flag_list[loop.index0] }}\r\n工单级别：{{ priority_list[loop.index0]\
\ }}\r\n内容描述：{{ summary_list[loop.index0] }}\r\n来电时间：{{ calltime_list[loop.index0]\
\ }}\r\n\r\n{% endfor %}"
title: 结构换历史工单信息
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value_type: array[string]
variable: wpid_list
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variable: bj_flag_list
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variable: summary_list
- value_selector:
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id: '1773650283446'
position:
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sourcePosition: right
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width: 241
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author: wx44wx
desc: ''
height: 209
selected: false
showAuthor: true
text: '{"root":{"children":[{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"历史工单归纳","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""}],"direction":null,"format":"","indent":0,"type":"root","version":1}}'
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type: custom-note
width: 330
- data:
author: wx44wx
desc: ''
height: 238
selected: false
showAuthor: true
text: '{"root":{"children":[{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"自动填单分支","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""}],"direction":null,"format":"","indent":0,"type":"root","version":1}}'
theme: blue
title: ''
type: ''
width: 349
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id: '1773650519325'
position:
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width: 349
- data:
context:
enabled: false
variable_selector: []
model:
completion_params:
temperature: 0.7
mode: chat
name: qwen3-32b
provider: qiniu/qiniu/qiniu
prompt_template:
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role: system
text: '你是12345智能小助手，名字叫”慧帮忙“
你礼貌地告诉用户目前可以归纳历史重复工单、自动填写重复工单，除了这些之外的其它功能正在开发当中'
selected: false
title: 闲聊
type: llm
vision:
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height: 86
id: '1773675573891'
position:
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desc: ''
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text: '{"root":{"children":[{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"闲聊分支","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""}],"direction":null,"format":"","indent":0,"type":"root","version":1}}'
theme: blue
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positionAbsolute:
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selected: false
sourcePosition: right
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type: custom-note
width: 339
- data:
answer: '{{#1773675573891.text#}}'
selected: false
title: Answer 3
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variables: []
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- data:
answer: '<<FILL_FORM_JSON_START>>
{{#1773677837132.result#}}
<<FILL_FORM_JSON_END>>'
selected: false
title: Answer 4
type: answer
variables: []
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position:
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width: 241
- data:
is_team_authorization: true
paramSchemas:
- auto_generate: null
default: null
form: llm
human_description:
en_US: JSON data
ja_JP: JSON data
pt_BR: JSON数据
zh_Hans: JSON数据
label:
en_US: JSON data
ja_JP: JSON data
pt_BR: JSON data
zh_Hans: JSON数据
llm_description: JSON data to be processed
max: null
min: null
name: content
options: []
placeholder: null
precision: null
required: true
scope: null
template: null
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- auto_generate: null
default: null
form: llm
human_description:
en_US: JSON fields to be parsed
ja_JP: JSON fields to be parsed
pt_BR: JSON fields to be parsed
zh_Hans: 需要解析的 JSON 字段
label:
en_US: JSON filter
ja_JP: JSON filter
pt_BR: JSON filter
zh_Hans: JSON解析对象
llm_description: JSON fields to be parsed
max: null
min: null
name: json_filter
options: []
placeholder: null
precision: null
required: true
scope: null
template: null
type: string
- auto_generate: null
default: true
form: form
human_description:
en_US: Ensure the JSON output is ASCII encoded
ja_JP: Ensure the JSON output is ASCII encoded
pt_BR: Ensure the JSON output is ASCII encoded
zh_Hans: 确保输出的 JSON 是 ASCII 编码
label:
en_US: Ensure ASCII
ja_JP: Ensure ASCII
pt_BR: Ensure ASCII
zh_Hans: 确保 ASCII
llm_description: ''
max: null
min: null
name: ensure_ascii
options: []
placeholder: null
precision: null
required: false
scope: null
template: null
type: boolean
params:
content: ''
ensure_ascii: ''
json_filter: ''
plugin_id: langgenius/json_process
plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707
provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg
provider_id: langgenius/json_process/json_process
provider_name: langgenius/json_process/json_process
provider_type: builtin
selected: false
title: 提取操作行为
tool_configurations:
ensure_ascii:
type: constant
value: true
tool_description: A tool for extracting JSON objects
tool_label: JSON Parse
tool_name: parse
tool_node_version: '2'
tool_parameters:
content:
type: mixed
value: '{{#1773223450176.text#}}'
json_filter:
type: mixed
value: action
type: tool
height: 86
id: '1773677256408'
position:
x: 1782.974686248176
y: 463.07536212377045
positionAbsolute:
x: 1782.974686248176
y: 463.07536212377045
selected: false
sourcePosition: right
targetPosition: left
type: custom
width: 241
- data:
is_team_authorization: true
paramSchemas:
- auto_generate: null
default: null
form: llm
human_description:
en_US: JSON data
ja_JP: JSON data
pt_BR: JSON数据
zh_Hans: JSON数据
label:
en_US: JSON data
ja_JP: JSON data
pt_BR: JSON data
zh_Hans: JSON数据
llm_description: JSON data to be processed
max: null
min: null
name: content
options: []
placeholder: null
precision: null
required: true
scope: null
template: null
type: string
- auto_generate: null
default: null
form: llm
human_description:
en_US: JSON fields to be parsed
ja_JP: JSON fields to be parsed
pt_BR: JSON fields to be parsed
zh_Hans: 需要解析的 JSON 字段
label:
en_US: JSON filter
ja_JP: JSON filter
pt_BR: JSON filter
zh_Hans: JSON解析对象
llm_description: JSON fields to be parsed
max: null
min: null
name: json_filter
options: []
placeholder: null
precision: null
required: true
scope: null
template: null
type: string
- auto_generate: null
default: true
form: form
human_description:
en_US: Ensure the JSON output is ASCII encoded
ja_JP: Ensure the JSON output is ASCII encoded
pt_BR: Ensure the JSON output is ASCII encoded
zh_Hans: 确保输出的 JSON 是 ASCII 编码
label:
en_US: Ensure ASCII
ja_JP: Ensure ASCII
pt_BR: Ensure ASCII
zh_Hans: 确保 ASCII
llm_description: ''
max: null
min: null
name: ensure_ascii
options: []
placeholder: null
precision: null
required: false
scope: null
template: null
type: boolean
params:
content: ''
ensure_ascii: ''
json_filter: ''
plugin_id: langgenius/json_process
plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707
provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg
provider_id: langgenius/json_process/json_process
provider_name: langgenius/json_process/json_process
provider_type: builtin
selected: false
title: 提取判定原因
tool_configurations:
ensure_ascii:
type: constant
value: true
tool_description: A tool for extracting JSON objects
tool_label: JSON Parse
tool_name: parse
tool_node_version: '2'
tool_parameters:
content:
type: mixed
value: '{{#1773223450176.text#}}'
json_filter:
type: mixed
value: reason
type: tool
height: 86
id: '1773677393001'
position:
x: 1774.974686248176
y: 642.0753621237703
positionAbsolute:
x: 1774.974686248176
y: 642.0753621237703
selected: false
sourcePosition: right
targetPosition: left
type: custom
width: 241
- data:
is_team_authorization: true
paramSchemas:
- auto_generate: null
default: null
form: llm
human_description:
en_US: JSON data
ja_JP: JSON data
pt_BR: JSON数据
zh_Hans: JSON数据
label:
en_US: JSON data
ja_JP: JSON data
pt_BR: JSON data
zh_Hans: JSON数据
llm_description: JSON data to be processed
max: null
min: null
name: content
options: []
placeholder: null
precision: null
required: true
scope: null
template: null
type: string
- auto_generate: null
default: null
form: llm
human_description:
en_US: JSON fields to be parsed
ja_JP: JSON fields to be parsed
pt_BR: JSON fields to be parsed
zh_Hans: 需要解析的 JSON 字段
label:
en_US: JSON filter
ja_JP: JSON filter
pt_BR: JSON filter
zh_Hans: JSON解析对象
llm_description: JSON fields to be parsed
max: null
min: null
name: json_filter
options: []
placeholder: null
precision: null
required: true
scope: null
template: null
type: string
- auto_generate: null
default: true
form: form
human_description:
en_US: Ensure the JSON output is ASCII encoded
ja_JP: Ensure the JSON output is ASCII encoded
pt_BR: Ensure the JSON output is ASCII encoded
zh_Hans: 确保输出的 JSON 是 ASCII 编码
label:
en_US: Ensure ASCII
ja_JP: Ensure ASCII
pt_BR: Ensure ASCII
zh_Hans: 确保 ASCII
llm_description: ''
max: null
min: null
name: ensure_ascii
options: []
placeholder: null
precision: null
required: false
scope: null
template: null
type: boolean
params:
content: ''
ensure_ascii: ''
json_filter: ''
plugin_id: langgenius/json_process
plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707
provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg
provider_id: langgenius/json_process/json_process
provider_name: langgenius/json_process/json_process
provider_type: builtin
selected: false
title: 提取总结话术
tool_configurations:
ensure_ascii:
type: constant
value: true
tool_description: A tool for extracting JSON objects
tool_label: JSON Parse
tool_name: parse
tool_node_version: '2'
tool_parameters:
content:
type: mixed
value: '{{#1773223450176.text#}}'
json_filter:
type: mixed
value: summary
type: tool
height: 86
id: '1773677456142'
position:
x: 1774.974686248176
y: 808.8617891619843
positionAbsolute:
x: 1774.974686248176
y: 808.8617891619843
selected: false
sourcePosition: right
targetPosition: left
type: custom
width: 241
- data:
code: "import json\n\nJSON_TEMPLATE = \"\"\"{\n \"code\": 200,\n \"message\"\
: \"success\",\n \"data\": {\n \"citizenInfo\": {\n \"relName\"\
: \"张三\",\n \"relPhone\": \"13812345678\",\n \"mobile\": \"021-62345678\"\
,\n \"sex\": \"0\",\n \"customerType\": \"1\",\n \"national\"\
: \"2\",\n \"anonymous\": \"1\",\n \"isNeedreply\": \"1\",\n \
\ \"cardtype\": \"身份证\",\n \"cardnum\": \"310101199001011234\"\
,\n \"dapartment\": \"\",\n \"company\": \"上海某某科技有限公司\"\n },\n\
\ \"appealInfo\": {\n \"summary\": \"市民反映浦东新区张杨路500弄小区内垃圾桶长期未清理，异味严重，影响居民正常生活。市民多次向物业反映未果，希望相关部门尽快处理。\"\
,\n \"relProvince\": \"上海市\",\n \"relDistrict\": \"浦东新区\",\n \
\ \"relAddress\": \"上海市浦东新区张杨路500弄某某小区\",\n \"detailAddress\":\
\ \"3号楼北侧垃圾投放点\",\n \"addressRoad\": \"张杨路500弄\",\n \"regionJd\"\
: \"花木街道\",\n \"regionJw\": \"张杨居委\",\n \"regionXq\": \"某某小区\"\
,\n \"relPointX\": \"121.523456\",\n \"relPointY\": \"31.234567\"\
,\n \"poiString\": \"某某小区\",\n \"addressCode\": \"310115\",\n\
\ \"sectId\": \"\",\n \"coordinate\": \"121.523456,31.234567\"\
,\n \"type\": \"投诉举报类\",\n \"typeSmall\": \"\",\n \"priority\"\
: \"1\",\n \"serviceType\": \"1\",\n \"new_class1_name\": \"经济综合类\"\
,\n \"new_class2_name\": \"财政\",\n \"new_class3_name\": \"财政工作\"\
,\n \"new_class4_name\": \"政府采购\",\n \"new_class5_name\": \"政府采购\"\
,\n \"newClass1\": \"2100000\",\n \"newClass2\": \"2101000\",\n\
\ \"newClass3\": \"2101200\",\n \"newClass4\": \"2101210\",\n\
\ \"newClass5\": \"2101211\",\n \"class1\": \"城市管理\",\n \"\
class2\": \"市容环卫\",\n \"class3\": \"环境卫生\",\n \"class4\": \"垃圾清运\"\
,\n \"wpLevel\": \"1197/2345/3333/4555\",\n \"isrepeat\": \"0\"\
,\n \"repeatWpid\": \"\",\n \"callReason\": \"\",\n \"note\"\
: \"\"\n },\n \"processInfo\": {\n \"content\": \"市民来电反复催单。催单原因:管理部门至今未给予任何回复，请管理部门尽快处理。最近工单信息:最近派发的工单编号:20260312229178，工单内容:市民来电咨询:市民企业是核定征收变为查账征收的，咨询是否需要进行工商的年报公示。诉求:希望管理部门核实告知。\"\
,\n \"state\": \"12345热线前台受理\",\n \"nextOperation\": \"TRANSFER_DISTRICT\"\
,\n \"nextOperation2\": \"\",\n \"nextDpartment\": \"\",\n \
\ \"assistDeptOne\": \"\",\n \"assistDeptTwo\": \"\",\n \"processCurrNode\"\
: \"\"\n },\n \"extraInfo\": {\n \"seperated\": \"2\",\n \
\ \"seperatedCount\": \"0\",\n \"threatenFlag\": \"0\",\n \"\
warn\": \"0\",\n \"collect\": 0,\n \"tagIds\": [\"环境卫生\", \"垃圾清运\"\
],\n \"poolTagIds\": [],\n \"scene\": \"\",\n \"messageOptional\"\
: \"\"\n }\n }\n}\"\"\"\n\ndef main(\n repeatOrder: str,\n action:\
\ str,\n summary: str\n):\n repeat_order = json.loads(repeatOrder)\n\
\ json_template = json.loads(JSON_TEMPLATE)\n\n # 填充重复单单预测数据\n json_template['data']['appealInfo']['callReason']\
\ = action\n if action == '催单':\n appealInfo_summary = f\"市民来电反复催单，已电子催单工单编号:{repeat_order['wpinfo']['wpid']}，故归档。\"\
\n elif action == '补充信息':\n appealInfo_summary = f\"市民来电补充信息，已电子催单工单编号:{repeat_order['wpinfo']['wpid']}，故归档。\"\
\ \n elif action == '撤单':\n appealInfo_summary = f\"根据知识库“告知市民要求撤单的处理口径”答复，归档。\"\
\n elif action == '咨询处理进度':\n appealInfo_summary = f\"告知管理部门正在处理中，建议市民耐心等待，市民认可，故归档。\"\
\n json_template['data']['appealInfo']['summary'] = appealInfo_summary\n\
\ json_template['data']['processInfo']['content'] = f\"{summary}【最近派发的工单编号：{repeat_order['wpinfo']['wpid']}，工单内容:{repeat_order['wpinfo']['summary']}】\"\
\n\n # 填充历史单单数据\n json_template['data']['extraInfo']['threatenFlag'] =\
\ repeat_order['wpinfo']['threaten_flag']\n json_template['data']['appealInfo']['repeatWpid']\
\ = repeat_order['wpinfo']['wpid']\n\n return {\n \"result\": json_template,\n\
\ }\n"
code_language: python3
outputs:
result:
children: null
type: object
selected: false
title: 构建自动填单信息
type: code
variables:
- value_selector:
- conversation
- repeatOrder
value_type: string
variable: repeatOrder
- value_selector:
- '1773677256408'
- text
value_type: string
variable: action
- value_selector:
- '1773677456142'
- text
value_type: string
variable: summary
height: 50
id: '1773677837132'
position:
x: 2950.5441027876636
y: 688.9171305338192
positionAbsolute:
x: 2950.5441027876636
y: 688.9171305338192
selected: true
sourcePosition: right
targetPosition: left
type: custom
width: 241
viewport:
x: 286.5873524734585
y: 144.13148067417455
zoom: 0.25
rag_pipeline_variables: []
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