# # Copyright (c) 2024–2025, Daily # # SPDX-License-Identifier: BSD 2-Clause License # import argparse import asyncio import os import sys from typing import Optional from dotenv import load_dotenv from loguru import logger from pipecat.audio.vad.silero import SileroVADAnalyzer from pipecat.frames.frames import EndTaskFrame, LLMMessagesUpdateFrame from pipecat.pipeline.pipeline import Pipeline from pipecat.pipeline.runner import PipelineRunner from pipecat.pipeline.task import PipelineParams, PipelineTask from pipecat.processors.frame_processor import FrameDirection from pipecat.services.ai_services import LLMService from pipecat.services.elevenlabs import ElevenLabsTTSService from pipecat.services.google import GoogleLLMContext, GoogleLLMService from pipecat.transports.services.daily import DailyDialinSettings, DailyParams, DailyTransport load_dotenv(override=True) logger.remove(0) logger.add(sys.stderr, level="DEBUG") daily_api_key = os.getenv("DAILY_API_KEY", "") daily_api_url = os.getenv("DAILY_API_URL", "https://api.daily.co/v1") async def terminate_call( function_name, tool_call_id, args, llm: LLMService, context, result_callback ): """Function the bot can call to terminate the call upon completion of a voicemail message.""" await llm.queue_frame(EndTaskFrame(), FrameDirection.UPSTREAM) async def respond_with_apple( function_name, tool_call_id, args, llm: LLMService, context: GoogleLLMContext, result_callback ): messages = [ { "role": "system", "content": "Always respond with Apple", } ] print("respond_with_apple") # context.system_message = "Always respond with Apple" print(f"context before: {context.tools}") await llm.push_frame(LLMMessagesUpdateFrame(messages)) print(f"context after: {context.tools}") async def respond_with_banana( function_name, tool_call_id, args, llm: LLMService, context: GoogleLLMContext, result_callback ): messages = [ { "role": "system", "content": "Always respond with Banana", } ] print("respond_with_banana") # context.system_message = "Always respond with Banana" print(f"context before: {context.tools}") await llm.push_frame(LLMMessagesUpdateFrame(messages)) print(f"context after: {context.tools}") async def respond_with_orange( function_name, tool_call_id, args, llm: LLMService, context: GoogleLLMContext, result_callback ): messages = [ { "role": "system", "content": "Always respond with Orange", } ] print("respond_with_orange") # context.system_message = "Always respond with Orange" print(f"context before: {context.tools}") await llm.push_frame(LLMMessagesUpdateFrame(messages)) print(f"context after: {context.tools}") async def main( room_url: str, token: str, callId: str, callDomain: str, detect_voicemail: bool, dialout_number: Optional[str], ): # dialin_settings are only needed if Daily's SIP URI is used # If you are handling this via Twilio, Telnyx, set this to None # and handle call-forwarding when on_dialin_ready fires. dialin_settings = DailyDialinSettings(call_id=callId, call_domain=callDomain) transport = DailyTransport( room_url, token, "Chatbot", DailyParams( api_url=daily_api_url, api_key=daily_api_key, dialin_settings=dialin_settings, audio_in_enabled=True, audio_out_enabled=True, camera_out_enabled=False, vad_enabled=True, vad_analyzer=SileroVADAnalyzer(), transcription_enabled=True, ), ) tts = ElevenLabsTTSService( api_key=os.getenv("ELEVENLABS_API_KEY", ""), voice_id=os.getenv("ELEVENLABS_VOICE_ID", ""), ) tools = [ { "function_declarations": [ { "name": "respond_with_banana", "description": "Call this function when the user asks about bananas.", }, { "name": "respond_with_orange", "description": "Call this function when the user asks about oranges.", }, { "name": "respond_with_apple", "description": "Call this function when the user asks about apples.", }, ] } ] system_instruction2 = """You are Chatbot, a friendly, helpful robot. IMPORTANT: You MUST use the terminate_call function to end the call in these situations: 1. After leaving a voicemail message 2. When the conversation with a human is finished VOICEMAIL DETECTION: - Listen carefully for these exact phrases at the start of the call: * "Please leave a message after the beep" * "No one is available to take your call" * "Record your message after the tone" * "You have reached voicemail for..." IF VOICEMAIL DETECTED: 1. Wait for any beep sound if mentioned 2. Say EXACTLY: "Hello, this is a message for Pipecat example user. This is Chatbot. Please call back on 123-456-7891. Thank you." 3. IMMEDIATELY call the terminate_call function after your message 4. Do not say anything else IF HUMAN DETECTED: 1. Say: "Oh, hello! I'm a friendly chatbot. Is there anything I can help you with?" 2. Keep responses short and helpful 3. When conversation ends, say: "Okay, thank you! Have a great day!" 4. IMMEDIATELY call the terminate_call function NEVER say these phrases yourself: - "Please leave a message after the beep" - "No one is available to take your call" - "Record your message after the tone" - "You have reached voicemail for..." """ system_instruction3 = """ You are Chatbot. Your MAIN GOAL is to call the terminate_call function at the end. After each response, YOU MUST call the terminate_call function. This is REQUIRED. If someone says "Please leave a message after the beep": Say: "Hello, this is a message for Pipecat example user. This is Chatbot. Please call back on 123-456-7891. Thank you." If someone says anything else: Say: "Hello, I'm Chatbot. Nice to meet you." IMPORTANT: YOU MUST CALL the terminate_call function after you respond. terminate_call is the ONLY way to end the call properly. """ system_instruction1 = """You are Chatbot. Follow these exact steps in order: 1. Say "Hi, I'm Chatbot! Here's a joke: Why don't scientists trust atoms? Because they make up everything!" 2. IMMEDIATELY after telling the joke, call the function terminate_call""" system_instruction = """Always respond with the word Apple""" llm = GoogleLLMService( model="models/gemini-2.0-flash-lite-preview-02-05", api_key=os.getenv("GOOGLE_API_KEY"), system_instruction=system_instruction, tools=tools, ) # llm.register_function("terminate_call", terminate_call) llm.register_function("respond_with_apple", respond_with_apple) llm.register_function("respond_with_banana", respond_with_banana) llm.register_function("respond_with_orange", respond_with_orange) context = GoogleLLMContext() context_aggregator = llm.create_context_aggregator(context) pipeline = Pipeline( [ transport.input(), # Transport user input context_aggregator.user(), # User responses llm, # LLM tts, # TTS transport.output(), # Transport bot output context_aggregator.assistant(), # Assistant spoken responses ] ) task = PipelineTask( pipeline, PipelineParams(allow_interruptions=True), ) if dialout_number: logger.debug("dialout number detected; doing dialout") # Configure some handlers for dialing out @transport.event_handler("on_joined") async def on_joined(transport, data): logger.debug(f"Joined; starting dialout to: {dialout_number}") await transport.start_dialout({"phoneNumber": dialout_number}) @transport.event_handler("on_dialout_connected") async def on_dialout_connected(transport, data): logger.debug(f"Dial-out connected: {data}") @transport.event_handler("on_dialout_answered") async def on_dialout_answered(transport, data): logger.debug(f"Dial-out answered: {data}") @transport.event_handler("on_first_participant_joined") async def on_first_participant_joined(transport, participant): await transport.capture_participant_transcription(participant["id"]) # unlike the dialin case, for the dialout case, the caller will speak first. Presumably # they will answer the phone and say "Hello?" Since we've captured their transcript, # That will put a frame into the pipeline and prompt an LLM completion, which is how the # bot will then greet the user. elif detect_voicemail: logger.debug("Detect voicemail example. You can test this in example in Daily Prebuilt") # For the voicemail detection case, we do not want the bot to answer the phone. We want it to wait for the voicemail # machine to say something like 'Leave a message after the beep', or for the user to say 'Hello?'. @transport.event_handler("on_first_participant_joined") async def on_first_participant_joined(transport, participant): await transport.capture_participant_transcription(participant["id"]) else: logger.debug("no dialout number; assuming dialin") # Different handlers for dialin @transport.event_handler("on_first_participant_joined") async def on_first_participant_joined(transport, participant): await transport.capture_participant_transcription(participant["id"]) # For the dialin case, we want the bot to answer the phone and greet the user. We # can prompt the bot to speak by putting the context into the pipeline. await task.queue_frames([context_aggregator.user().get_context_frame()]) @transport.event_handler("on_participant_left") async def on_participant_left(transport, participant, reason): await task.cancel() runner = PipelineRunner() await runner.run(task) if __name__ == "__main__": parser = argparse.ArgumentParser(description="Pipecat Simple ChatBot") parser.add_argument("-u", type=str, help="Room URL") parser.add_argument("-t", type=str, help="Token") parser.add_argument("-i", type=str, help="Call ID") parser.add_argument("-d", type=str, help="Call Domain") parser.add_argument("-v", action="store_true", help="Detect voicemail") parser.add_argument("-o", type=str, help="Dialout number", default=None) config = parser.parse_args() asyncio.run(main(config.u, config.t, config.i, config.d, config.v, config.o))