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Call Transfer demo (#1348)

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* Updated code to dial out to an operator, keep track of operator conversation while escalated and then return to conversation when finished

* Removed unnecessary imports

* Updated bot runner code, added call routing file and then updated the call transfer and voicemail detection examples

* Updated the bot files

* Made prompt one level higher in the body and an array

* Updated call transfer examples to work correctly

* Updated gemini voicemail detection example to work

* Added twilio bot support back to the bot_runner

* Moved some state management, participant management and other logic to the helper file.

* Updated comments

* Updated env and requirements file

* Ran the examples and made sure code works. Still need to work on the prompts a bit

* Fixed format issue

* Add support to disable summary in call transfer

* Added support for operator transfer mode

* Updated readme file

* Updated readme based on feedback, and handling of various properties in the json to be more flexible for future examples

* Updated number of endpoints

* Updated readme to remove fly deployment text and replaced with Pipecat Cloud

* Starting to tweak function calls and prompts

* Updated examples to more consistently call the functions and say what they need to say

* Updated examples

* Updated examples

* Updated examples to work correctly

* Add simple bot versions of dialin and dialout

* Refactored the bot runner file to make adding future examples easier

* Based on feedback, removed examples for multiple LLMs and also adjusted voicemail detection code to be simpler

* Made sure to only capture the users transcription once

* Updated readme with latest changes

* Forgot to update the order of examples in one place

* Fixed formatting issue

* Adjusted based on james feedback

* Changed default_mode to default_calltransfer_mode
This commit is contained in:
Dominic Stewart
2025-04-03 09:03:23 +09:00
committed by GitHub
parent 909520f76e
commit 1ba037865b
18 changed files with 3151 additions and 1068 deletions
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11
examples/phone-chatbot/env.example
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@@ -1,8 +1,11 @@
DAILY_SAMPLE_ROOM_URL=https://yourdomain.daily.co/yourroom # (optional: for joining the bot to the same room repeatedly for local dev)
DAILY_API_KEY=.
DAILY_API_KEY=
DAILY_API_URL=api.daily.co/v1
OPENAI_API_KEY=
ELEVENLABS_API_KEY=
ELEVENLABS_VOICE_ID=
GOOGLE_API_KEY
CARTESIA_API_KEY=
TWILIO_ACCOUNT_SID=
TWILIO_AUTH_TOKEN=
TWILIO_AUTH_TOKEN=
DIAL_IN_FROM_NUMBER=
DIAL_OUT_TO_NUMBER=
OPERATOR_NUMBER=