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Call Transfer demo (#1348)

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* Updated code to dial out to an operator, keep track of operator conversation while escalated and then return to conversation when finished

* Removed unnecessary imports

* Updated bot runner code, added call routing file and then updated the call transfer and voicemail detection examples

* Updated the bot files

* Made prompt one level higher in the body and an array

* Updated call transfer examples to work correctly

* Updated gemini voicemail detection example to work

* Added twilio bot support back to the bot_runner

* Moved some state management, participant management and other logic to the helper file.

* Updated comments

* Updated env and requirements file

* Ran the examples and made sure code works. Still need to work on the prompts a bit

* Fixed format issue

* Add support to disable summary in call transfer

* Added support for operator transfer mode

* Updated readme file

* Updated readme based on feedback, and handling of various properties in the json to be more flexible for future examples

* Updated number of endpoints

* Updated readme to remove fly deployment text and replaced with Pipecat Cloud

* Starting to tweak function calls and prompts

* Updated examples to more consistently call the functions and say what they need to say

* Updated examples

* Updated examples

* Updated examples to work correctly

* Add simple bot versions of dialin and dialout

* Refactored the bot runner file to make adding future examples easier

* Based on feedback, removed examples for multiple LLMs and also adjusted voicemail detection code to be simpler

* Made sure to only capture the users transcription once

* Updated readme with latest changes

* Forgot to update the order of examples in one place

* Fixed formatting issue

* Adjusted based on james feedback

* Changed default_mode to default_calltransfer_mode
This commit is contained in:
Dominic Stewart
2025-04-03 09:03:23 +09:00
committed by GitHub
parent 909520f76e
commit 1ba037865b
18 changed files with 3151 additions and 1068 deletions
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23
examples/phone-chatbot/bot_constants.py Normal file
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# bot_constants.py
"""Constants used across the bot runner application."""
# Maximum session time
MAX_SESSION_TIME = 5 * 60 # 5 minutes
# Required environment variables
REQUIRED_ENV_VARS = [
"OPENAI_API_KEY",
"GOOGLE_API_KEY",
"DAILY_API_KEY",
"CARTESIA_API_KEY",
"DEEPGRAM_API_KEY",
]
# Default example to use when handling dialin webhooks - determines which bot type to run
DEFAULT_DIALIN_EXAMPLE = "call_transfer" # Options: call_transfer, simple_dialin
# Call transfer configuration constants
DEFAULT_CALLTRANSFER_MODE = "dialout"
DEFAULT_SPEAK_SUMMARY = True # Speak a summary of the call to the operator
DEFAULT_STORE_SUMMARY = False # Store summary of the call (for future implementation)
DEFAULT_TEST_IN_PREBUILT = False # Test in prebuilt mode (bypasses need to dial in/out)