Refine prompts and evaluation cases for accident reporting AI

- Updated prompts to enhance clarity and consistency in user interactions, particularly focusing on safety prioritization and accurate information collection.
- Introduced new YAML evaluation cases to test various user input scenarios, ensuring robust handling of short, ambiguous, or irrelevant responses.
- Enhanced guidelines for transitioning to human assistance, emphasizing strict conditions for triggering state changes based on user responses.

evals/cases/no_false/confirm_single_no_false_0002.yaml

@@ -0,0 +1,81 @@
+name: direct_confirm_single_no_false_0002
+clientMode: direct
+
+# During single-car info confirm (3001 -> external 1002), short/garbled answers
+# must stay on 1002, not jump to 0002 after a few unclear turns.
+steps:
+  - input: 新对话
+    expect:
+      stageCode: "1001"
+
+  - input: 继续办理
+    expect:
+      stageCode: "1002"
+
+  - input: 十分钟之前一辆车撞到护栏
+    expect:
+      stageCode: "1002"
+
+  - input: 没有
+    expect:
+      stageCode: "1002"
+
+  - input: 没有
+    expect:
+      stageCode: "1002"
+
+  - input: 对
+    expect:
+      stageCode: "1002"
+
+  - input: 对
+    expect:
+      stageCode: "1002"
+      
+  - input: 对
+    expect:
+      stageCode: "2000"
+
+  - input: 【拍摄完成】
+    expect:
+      stageCode: "2001"
+
+  - input: 【拍摄完成】
+    expect:
+      stageCode: "2002"
+
+  - input: 【拍摄完成】
+    expect:
+      stageCode: "2003"
+
+  - input: 【拍摄完成】
+    expect:
+      stageCode: "2004"
+
+  - input: 是的
+    expect:
+      stageCode: "2005"
+
+  - input: 前方
+    expect:
+      stageCode: "1002"
+
+  - input: 是的
+    expect:
+      stageCode: "1002"
+
+  - input: 张三
+    expect:
+      stageCode: "1002"
+
+  - input: 这个
+    expect:
+      stageCode: "1002"
+
+  - input: 试试
+    expect:
+      stageCode: "1002"
+
+  - input: 什么意思
+    expect:
+      stageCode: "1002"