Refine prompts and evaluation cases for accident reporting AI

- Updated prompts to enhance clarity and consistency in user interactions, particularly focusing on safety prioritization and accurate information collection.
- Introduced new YAML evaluation cases to test various user input scenarios, ensuring robust handling of short, ambiguous, or irrelevant responses.
- Enhanced guidelines for transitioning to human assistance, emphasizing strict conditions for triggering state changes based on user responses.

evals/cases/no_false/confirm_dual_no_false_0002.yaml

@@ -0,0 +1,89 @@
+name: direct_confirm_dual_no_false_0002
+clientMode: direct
+
+# During dual-car info confirm (3002 -> external 1002), short/garbled answers
+# must stay on 1002, not jump to 0002 after a few unclear turns.
+steps:
+  - input: 新对话
+    expect:
+      stageCode: "1001"
+
+  - input: 继续办理
+    expect:
+      stageCode: "1002"
+
+  - input: 十分钟之前两车追尾
+    expect:
+      stageCode: "1002"
+
+  - input: 没有
+    expect:
+      stageCode: "1002"
+
+  - input: 没有
+    expect:
+      stageCode: "1002"
+
+  - input: 十分钟之前
+    expect:
+      stageCode: "1002"
+
+  - input: 对
+    expect:
+      stageCode: "1002"
+
+  - input: 是的
+    expect:
+      stageCode: "1002"
+
+  - input: 对
+    expect:
+      stageCode: "2010"
+
+  - input: 【拍摄完成】
+    expect:
+      stageCode: "2011"
+
+  - input: 【拍摄完成】
+    expect:
+      stageCode: "2012"
+
+  - input: 【拍摄完成】
+    expect:
+      stageCode: "2013"
+
+  - input: 【拍摄完成】
+    expect:
+      stageCode: "2014"
+
+  - input: 【拍摄完成】
+    expect:
+      stageCode: "2015"
+
+  - input: 【拍摄完成】
+    expect:
+      stageCode: "2016"
+
+  - input: 没错
+    expect:
+      stageCode: "1002"
+
+  - input: 对
+    expect:
+      stageCode: "1002"
+
+  - input: 李四
+    expect:
+      stageCode: "1002"
+
+  - input: 这个
+    expect:
+      stageCode: "1002"
+
+  - input: 试试
+    expect:
+      stageCode: "1002"
+
+  - input: 什么意思
+    expect:
+      stageCode: "1002"