Refine prompts and evaluation cases for accident reporting AI

- Updated prompts to enhance clarity and consistency in user interactions, particularly focusing on safety prioritization and accurate information collection.
- Introduced new YAML evaluation cases to test various user input scenarios, ensuring robust handling of short, ambiguous, or irrelevant responses.
- Enhanced guidelines for transitioning to human assistance, emphasizing strict conditions for triggering state changes based on user responses.

evals/cases/no_false/asr_no_false_0002.yaml

@@ -0,0 +1,25 @@
+name: direct_asr_no_false_0002
+clientMode: direct
+
+# Short/garbled answers while collecting accident description must stay on 1002,
+# not jump to 0002 after a few unclear turns.
+steps:
+  - input: 新对话
+    expect:
+      stageCode: "1001"
+
+  - input: 继续办理
+    expect:
+      stageCode: "1002"
+
+  - input: 没有
+    expect:
+      stageCode: "1002"
+
+  - input: 不用管
+    expect:
+      stageCode: "1002"
+
+  - input: 你知吧
+    expect:
+      stageCode: "1002"