app: description: '' icon: 🤖 icon_background: '#FFEAD5' mode: advanced-chat name: 慧帮忙-重复工单-会话变量 use_icon_as_answer_icon: false dependencies: - current_identifier: null type: marketplace value: marketplace_plugin_unique_identifier: qiniu/qiniu:0.2.5@c611bfc79d7ee919bf2fa24058abf322949ad24f2b4f824e342ac43c5ea64852 version: null - current_identifier: null type: marketplace value: marketplace_plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 version: null kind: app version: 0.6.0 workflow: conversation_variables: - description: 选中的重复工单 id: 17d9fe63-fd2c-432f-814e-319d8a343e82 name: repeatOrder selector: - conversation - repeatOrder value: "{\n\"wpinfo\": {\n \"scid\": \"90000009401415\",\n\ \ \"wpid\": \"20260214217005\",\n \"lock_flag\"\ : \"0\",\n \"customer_name\": null,\n \ \ \"phoneno\": null,\n \"mobile\": null,\n \ \ \"address\": null,\n \"gender\": \"1\",\n \ \ \"faxno\": null,\n \"email\": null,\n \ \ \"district\": \"1789\",\n \"wp_type\": \"\ 求助类\",\n \"class1\": \"1334\",\n \"class2\"\ : \"1528\",\n \"class3\": \"3049\",\n \ \ \"summary\": \"市民来电求助：市民表示单位发放了上述地址公司的有效期兑换券，现无法联系到该公司进行使用，诉求：希望管理部门核实后介入落实协助完成兑换（需回复）\"\ ,\n \"rel_address\": \"松江区荣乐西路860号一层A区Unit.SHSJ_111，五芳斋餐饮有限公司上海松江荣乐西路店\"\ ,\n \"rel_district\": \"1153\",\n \"rel_district_name\"\ : \"松江区\",\n \"rel_name\": \"刘女士\",\n \ \ \"rel_phoneno\": \"18017978732\",\n \"note\": \"\",\n \ \ \"isrepeat\": \"0\",\n \"starttime\"\ : \"2026-02-14 14:28:54\",\n \"sender\": \"3427\",\n \ \ \"updatetime\": \"2026-03-10 12:02:06\",\n \ \ \"lastmessage\": \"经调解，被诉人已关门停业，投诉人表示拒绝提供凭证并拒绝调解，我局依法终止调解。2026.3.9执法人员通过电话反馈处理结果。\"\ ,\n \"state\": \"二级承办单位处理\",\n \"supervision\"\ : \"0\",\n \"supervisionstate\": null,\n \ \ \"supervisiondocument\": null,\n \"supervisionoperator\"\ : null,\n \"supervisionoperatorStr\": null,\n \ \ \"dept_level2\": \"4545\",\n \"dept_level3\": null,\n\ \ \"deptLevel3Name\": null,\n \"level2_operator\"\ : null,\n \"level3_operator\": null,\n \ \ \"timelimite\": \"15\",\n \"satisfied\": null,\n \ \ \"reasonable\": null,\n \"solved\": \"未解决\"\ ,\n \"callback_flag\": \"0\",\n \"next_state\"\ : \"工单回访\",\n \"cardtype\": null,\n \"\ cardnum\": null,\n \"priority\": \"1\",\n \ \ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\ : null,\n \"samlltype\": null,\n \"leader\"\ : null,\n \"back_state\": null,\n \"internaldept\"\ : null,\n \"time_unit\": null,\n \"time_boundry\"\ : \"2026-03-13 14:28:54\",\n \"level2_upload\": null,\n \ \ \"level3_upload\": null,\n \"is_callback\"\ : \"5\",\n \"callnum\": \"18017978732\",\n \ \ \"wp_type_samll\": null,\n \"zsid\": null,\n \ \ \"satisfied_level\": null,\n \"hf_solved\"\ : null,\n \"hf_resonable\": null,\n \"\ callid\": \"1771050157-2761825\",\n \"recall_state\": null,\n\ \ \"calltime\": \"2026-02-14 14:22:53\",\n \ \ \"read_flag\": \"1\",\n \"hurry_flag\": \"1\",\n \ \ \"timeout_flag\": \"1\",\n \"timeout_flag_new\"\ : \"0\",\n \"memory_type\": \"0\",\n \"\ hurry_count\": \"5\",\n \"special_state\": null,\n \ \ \"refuse\": null,\n \"class4\": \"4880\",\n\ \ \"wp_yn_state\": \"0\",\n \"wp_letter_upload\"\ : null,\n \"wp_source\": \"1\",\n \"wp_appoint\"\ : \"0\",\n \"wp_supplement_state\": \"0\",\n \ \ \"ishidden\": \"0\",\n \"ispublic\": null,\n \ \ \"rel_age\": null,\n \"appeal_upload\"\ : null,\n \"appeal_sid\": null,\n \"reply_point\"\ : \"经调解，被诉人已关门停业，投诉人表示拒绝提供凭证并拒绝调解，我局依法终止调解。2026.3.9执法人员通过电话反馈处理结果。【松江区市场监督管理局】\"\ ,\n \"assign_flag\": \"0\",\n \"wp_title\"\ : null,\n \"is_guide\": \"0\",\n \"appeal_upload_cb\"\ : null,\n \"permitback_flag\": null,\n \ \ \"mark\": \"BJ_1\",\n \"coordinate\": null,\n \ \ \"wp_customertype\": \"1\",\n \"wp_servicetype\"\ : \"1\",\n \"calledno\": \"64440216\",\n \ \ \"seperated\": \"1\",\n \"intelli\": null,\n \ \ \"encall\": \"1\",\n \"national\": \"2\",\n\ \ \"knowledge_id\": null,\n \"citizen_id\"\ : null,\n \"icd_agent_name\": null,\n \ \ \"channelName\": \"电话\",\n \"wpClassName\": \"社会管理类/市场监管/消费维权/消费纠纷/消费券兑换券纠纷\"\ ,\n \"wpClassValue\": \"2200000/2200001/2200562/2200563/2200568\"\ ,\n \"zbdw\": \"市市场监管局\",\n \"bj_flag\"\ : \"已办结\",\n \"yq_flag\": \"0\",\n \"\ callback_status\": \"未复核\",\n \"repeatWpid\": null,\n \ \ \"repeatReason\": null,\n \"flags\": [\n\ \ \"cuidan\",\n \"qiantaichai\"\ \n ],\n \"process_curr_node\": \"node_return_visit\"\ ,\n \"process_curr_node_name\": \"工单办结\",\n \ \ \"non_visit_reason_option\": null,\n \"non_visit_reason\"\ : null,\n \"visit_review_assign_status\": null,\n \ \ \"visit_review_assign_user\": null,\n \"rel_province\"\ : \"1789\",\n \"rel_point_x\": null,\n \ \ \"rel_point_y\": null,\n \"region_jd\": null,\n \ \ \"region_jw\": null,\n \"poi_string\": \"\"\ ,\n \"address_code\": \"2022558647759278080\",\n \ \ \"address_road\": \"荣乐西路860号一层A区Unit.SHSJ_111，五芳斋餐饮有限公司上海松江荣乐西路店\"\ ,\n \"spitCount\": 2,\n \"processed_infos\"\ : [\n {\n \"node_code\": \"\ node_start\",\n \"node_name\": \"提交工单\",\n \ \ \"handler_user_no\": \"3427\",\n \ \ \"handler_user_name\": \"宫利\",\n \"handler_dept_id\"\ : \"3071\",\n \"handler_dept_name\": \"运营中心（话务09组）\"\ ,\n \"handler_time\": \"2026-02-14 14:28:54\",\n\ \ \"handler_mark\": null,\n \ \ \"next_state\": null\n },\n \ \ {\n \"node_code\": \"node_cbdw_interface_unit\"\ ,\n \"node_name\": \"承办单位处理(接口单位)\",\n \ \ \"handler_user_no\": \"sscjgj_interface\",\n \ \ \"handler_user_name\": null,\n \"\ handler_dept_id\": null,\n \"handler_dept_name\"\ : null,\n \"handler_time\": \"2026-03-10 12:02:04\"\ ,\n \"handler_mark\": null,\n \ \ \"next_state\": null\n }\n \ \ ],\n \"workOrderCurrentProcessedInfo\": null,\n \ \ \"tag_ids\": null,\n \"pool_tag_ids\": null,\n\ \ \"deposit_sign\": null,\n \"undertake_back_count\"\ : \"0\",\n \"event_id\": null,\n \"event_name\"\ : null,\n \"visit_interest_users\": null,\n \ \ \"deptLevel2vice1Name\": null,\n \"deptLevel2vice2Name\"\ : null,\n \"multipleSamEvent\": null,\n \ \ \"multiple_flag\": \"否\",\n \"process_handle_time\":\ \ \"2026-02-14 14:28:56\",\n \"threaten_flag\": \"0\",\n\ \ \"back_zr_gs1\": null,\n \"back_zr_gs2\"\ : null,\n \"back_summary\": null,\n \"\ lock_type\": null,\n \"initiate_review_time\": null,\n \ \ \"review_initiator\": null,\n \"delay_apply_time\"\ : null,\n \"dispatch_time\": \"2026-02-14 14:28:54\",\n \ \ \"acquiring_time\": null,\n \"finish_report\"\ : null,\n \"new_class1_name\": \"社会管理类\",\n \ \ \"new_class2_name\": \"市场监管\",\n \"new_class3_name\"\ : \"消费维权\",\n \"new_class4_name\": \"消费纠纷\",\n \ \ \"new_class5_name\": \"消费券兑换券纠纷\",\n \"follow_up_person\"\ : null,\n \"follow_up_time\": null,\n \ \ \"sect_id\": null,\n \"rel_address_sp\": \"本市松江区荣乐西路860号一层A区Unit.SHSJ_111，五芳斋餐饮有限公司上海松江荣乐西路店\"\ ,\n \"undertake_unit_handle_result\": null,\n \ \ \"is_print\": null,\n \"finish_time\": null,\n\ \ \"uni_rpinfo_id\": \"0\",\n \"wpClass4Name\"\ : \"社会管理类/工商(消保)/商业服务/各类服务卡券\",\n \"class1_name\": null,\n\ \ \"class2_name\": null,\n \"class3_name\"\ : null,\n \"class4_name\": null,\n \"\ wpClass4Value\": \"1334/1528/3049/4880\",\n \"detail_address\"\ : \"\",\n \"tki_flag\": null,\n \"supervision_guide_flag\"\ : null,\n \"cb_handle_time\": null,\n \ \ \"hfReviewState\": null,\n \"is_message\": \"0\",\n \ \ \"messageOptional\": null,\n \"messageOptionalValue\"\ : null,\n \"channel_dept_name\": null,\n \ \ \"tag_names\": null,\n \"grid_no\": null,\n \ \ \"xxd_id\": null,\n \"xxd_optional\": null,\n\ \ \"xxd_two_read_flag\": null,\n \"xxd_two_read_by\"\ : null,\n \"xxd_two_read_time\": null,\n \ \ \"xxd_three_read_flag\": null,\n \"xxd_three_read_by\"\ : null,\n \"xxd_three_read_time\": null,\n \ \ \"xxd_state\": null,\n \"xxd_create_time\": null,\n\ \ \"xxd_update_time\": null,\n \"xxd_last_message\"\ : null,\n \"xxd_save_order_status\": null,\n \ \ \"two_call_first_conn_flag\": null,\n \"two_call_record_flag\"\ : null,\n \"two_call_first_conn_state\": null,\n \ \ \"nextoperation2\": null,\n \"newClass1\": \"\ 2200000\",\n \"newClass2\": \"2200001\",\n \ \ \"newClass3\": \"2200562\",\n \"newClass4\": \"2200563\"\ ,\n \"newClass5\": \"2200568\"\n }\n}\n" value_type: string - description: 历史工单记录 id: 42d46f9d-907b-44d1-a440-cf547483855c name: historyOrders selector: - conversation - historyOrders value: "{\n \"code\": 200,\n \"status\": \"OK\",\n \"message\": \"SUCCESS\"\ ,\n \"data\": {\n \"wpInfoEsVoList\": null,\n \"pageResult\"\ : {\n \"pageNum\": 0,\n \"pageSize\": 10,\n \ \ \"totalSize\": 8,\n \"totalPages\": 0,\n \"content\"\ : [\n {\n \"scid\": \"90000010134286\",\n\ \ \"wpid\": \"20260312229842\",\n \"lock_flag\"\ : \"0\",\n \"customer_name\": null,\n \ \ \"phoneno\": null,\n \"mobile\": null,\n \ \ \"address\": null,\n \"gender\": \"1\",\n \ \ \"faxno\": null,\n \"email\": null,\n \ \ \"district\": \"1789\",\n \"wp_type\": \"\ 咨询类\",\n \"class1\": \"1334\",\n \"class2\"\ : \"1528\",\n \"class3\": \"3047\",\n \ \ \"summary\": \"市民来电要求撤单，告知市民无法撤单市民认可。【最近派发的工单编号：20260312229178，工单内容：市民来电咨询：市民企业是核定征收变为查账征收的，咨询是否需要进行工商的年报公示。诉求：希望管理部门核实告知。】\"\ ,\n \"rel_address\": \"本市\",\n \"rel_district\"\ : \"1789\",\n \"rel_district_name\": \"本市\",\n \ \ \"rel_name\": \"贺女士\",\n \"rel_phoneno\": \"17821175811\"\ ,\n \"note\": \"\",\n \"isrepeat\": \"\ 1\",\n \"starttime\": \"2026-03-12 16:00:14\",\n \ \ \"sender\": \"2150\",\n \"updatetime\": \"2026-03-12\ \ 16:00:16\",\n \"lastmessage\": \"市民来电要求撤单，告知市民无法撤单市民认可。\"\ ,\n \"state\": \"12345热线前台受理\",\n \"supervision\"\ : \"0\",\n \"supervisionstate\": null,\n \ \ \"supervisiondocument\": null,\n \"supervisionoperator\"\ : null,\n \"supervisionoperatorStr\": null,\n \ \ \"dept_level2\": \" \",\n \"dept_level3\": null,\n\ \ \"deptLevel3Name\": null,\n \"level2_operator\"\ : null,\n \"level3_operator\": null,\n \ \ \"timelimite\": \"15\",\n \"satisfied\": null,\n \ \ \"reasonable\": null,\n \"solved\": null,\n\ \ \"callback_flag\": null,\n \"next_state\"\ : \"工单归档\",\n \"cardtype\": null,\n \"\ cardnum\": null,\n \"priority\": \"1\",\n \ \ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\ : null,\n \"samlltype\": null,\n \"leader\"\ : null,\n \"back_state\": null,\n \"internaldept\"\ : null,\n \"time_unit\": null,\n \"time_boundry\"\ : null,\n \"level2_upload\": null,\n \"\ level3_upload\": null,\n \"is_callback\": null,\n \ \ \"callnum\": \"17821175811\",\n \"wp_type_samll\"\ : null,\n \"zsid\": null,\n \"satisfied_level\"\ : null,\n \"hf_solved\": null,\n \"hf_resonable\"\ : null,\n \"callid\": \"1773302244-3091352\",\n \ \ \"recall_state\": null,\n \"calltime\": \"2026-03-12\ \ 15:57:51\",\n \"read_flag\": \"0\",\n \ \ \"hurry_flag\": \"0\",\n \"timeout_flag\": \"0\",\n \ \ \"timeout_flag_new\": \"0\",\n \"memory_type\"\ : \"0\",\n \"hurry_count\": \"0\",\n \"\ special_state\": null,\n \"refuse\": null,\n \ \ \"class4\": \"4890\",\n \"wp_yn_state\": \"0\",\n\ \ \"wp_letter_upload\": null,\n \"wp_source\"\ : \"1\",\n \"wp_appoint\": \"0\",\n \"\ wp_supplement_state\": \"0\",\n \"ishidden\": \"0\",\n \ \ \"ispublic\": null,\n \"rel_age\": null,\n\ \ \"appeal_upload\": null,\n \"appeal_sid\"\ : null,\n \"reply_point\": null,\n \"\ assign_flag\": \"0\",\n \"wp_title\": null,\n \ \ \"is_guide\": \"0\",\n \"appeal_upload_cb\": null,\n\ \ \"permitback_flag\": null,\n \"mark\"\ : null,\n \"coordinate\": null,\n \"wp_customertype\"\ : \"1\",\n \"wp_servicetype\": \"1\",\n \ \ \"calledno\": \"12345\",\n \"seperated\": \"2\",\n \ \ \"intelli\": null,\n \"encall\": \"1\"\ ,\n \"national\": \"2\",\n \"knowledge_id\"\ : null,\n \"citizen_id\": null,\n \"icd_agent_name\"\ : null,\n \"channelName\": \"电话\",\n \"\ wpClassName\": \"社会管理类/市场监管/企业服务/企业信用监管/企业年报\",\n \"wpClassValue\"\ : \"2200000/2200001/2200007/2200050/2200227\",\n \"zbdw\"\ : null,\n \"bj_flag\": \"已办结\",\n \"yq_flag\"\ : \"0\",\n \"callback_status\": \"未复核\",\n \ \ \"repeatWpid\": null,\n \"repeatReason\": null,\n\ \ \"flags\": [\n \"repeat\"\n \ \ ],\n \"process_curr_node\": \"node_archived\"\ ,\n \"process_curr_node_name\": \"工单归档\",\n \ \ \"non_visit_reason_option\": null,\n \"non_visit_reason\"\ : null,\n \"visit_review_assign_status\": null,\n \ \ \"visit_review_assign_user\": null,\n \"rel_province\"\ : \"1789\",\n \"rel_point_x\": null,\n \ \ \"rel_point_y\": null,\n \"region_jd\": null,\n \ \ \"region_jw\": null,\n \"poi_string\": \"\"\ ,\n \"address_code\": \"2032003720393658368\",\n \ \ \"address_road\": \"本市\",\n \"spitCount\": 0,\n\ \ \"processed_infos\": [\n {\n \ \ \"node_code\": \"node_start\",\n \ \ \"node_name\": \"提交工单\",\n \"handler_user_no\"\ : \"2150\",\n \"handler_user_name\": \"周鸣\",\n \ \ \"handler_dept_id\": \"4636\",\n \ \ \"handler_dept_name\": \"运营中心（话务27组）\",\n \ \ \"handler_time\": \"2026-03-12 16:00:14\",\n \ \ \"handler_mark\": null,\n \"next_state\": null\n\ \ }\n ],\n \"workOrderCurrentProcessedInfo\"\ : null,\n \"tag_ids\": null,\n \"pool_tag_ids\"\ : null,\n \"deposit_sign\": null,\n \"\ undertake_back_count\": \"0\",\n \"event_id\": null,\n \ \ \"event_name\": null,\n \"visit_interest_users\"\ : null,\n \"deptLevel2vice1Name\": null,\n \ \ \"deptLevel2vice2Name\": null,\n \"multipleSamEvent\"\ : null,\n \"multiple_flag\": \"否\",\n \ \ \"process_handle_time\": \"2026-03-12 16:00:14\",\n \"\ threaten_flag\": \"0\",\n \"back_zr_gs1\": null,\n \ \ \"back_zr_gs2\": null,\n \"back_summary\"\ : null,\n \"lock_type\": null,\n \"initiate_review_time\"\ : null,\n \"review_initiator\": null,\n \ \ \"delay_apply_time\": null,\n \"dispatch_time\": null,\n\ \ \"acquiring_time\": null,\n \"finish_report\"\ : null,\n \"new_class1_name\": \"社会管理类\",\n \ \ \"new_class2_name\": \"市场监管\",\n \"new_class3_name\"\ : \"企业服务\",\n \"new_class4_name\": \"企业信用监管\",\n \ \ \"new_class5_name\": \"企业年报\",\n \"follow_up_person\"\ : null,\n \"follow_up_time\": null,\n \ \ \"sect_id\": null,\n \"rel_address_sp\": \"本市本市本市\",\n\ \ \"undertake_unit_handle_result\": null,\n \ \ \"is_print\": null,\n \"finish_time\": null,\n \ \ \"uni_rpinfo_id\": \"0\",\n \"wpClass4Name\"\ : \"社会管理类/工商(消保)/工商监管/审验登记\",\n \"class1_name\": null,\n\ \ \"class2_name\": null,\n \"class3_name\"\ : null,\n \"class4_name\": null,\n \"\ wpClass4Value\": \"1334/1528/3047/4890\",\n \"detail_address\"\ : \"\",\n \"tki_flag\": null,\n \"supervision_guide_flag\"\ : null,\n \"cb_handle_time\": null,\n \ \ \"hfReviewState\": null,\n \"is_message\": \"0\",\n \ \ \"messageOptional\": null,\n \"messageOptionalValue\"\ : null,\n \"channel_dept_name\": null,\n \ \ \"tag_names\": null,\n \"grid_no\": null,\n \ \ \"xxd_id\": null,\n \"xxd_optional\": null,\n\ \ \"xxd_two_read_flag\": null,\n \"xxd_two_read_by\"\ : null,\n \"xxd_two_read_time\": null,\n \ \ \"xxd_three_read_flag\": null,\n \"xxd_three_read_by\"\ : null,\n \"xxd_three_read_time\": null,\n \ \ \"xxd_state\": null,\n \"xxd_create_time\": null,\n\ \ \"xxd_update_time\": null,\n \"xxd_last_message\"\ : null,\n \"xxd_save_order_status\": null,\n \ \ \"two_call_first_conn_flag\": null,\n \"two_call_record_flag\"\ : null,\n \"two_call_first_conn_state\": null,\n \ \ \"nextoperation2\": \"重复来电\",\n \"newClass1\"\ : \"2200000\",\n \"newClass2\": \"2200001\",\n \ \ \"newClass3\": \"2200007\",\n \"newClass4\": \"\ 2200050\",\n \"newClass5\": \"2200227\"\n \ \ },\n {\n \"scid\": \"90000010133775\",\n\ \ \"wpid\": \"20260312229178\",\n \"lock_flag\"\ : \"0\",\n \"customer_name\": null,\n \ \ \"phoneno\": null,\n \"mobile\": null,\n \ \ \"address\": null,\n \"gender\": \"1\",\n \ \ \"faxno\": null,\n \"email\": null,\n \ \ \"district\": \"1789\",\n \"wp_type\": \"\ 咨询类\",\n \"class1\": \"1334\",\n \"class2\"\ : \"1528\",\n \"class3\": \"3047\",\n \ \ \"summary\": \"市民来电咨询：市民企业是核定征收变为查账征收的，咨询是否需要进行工商的年报公示。诉求：希望管理部门核实告知。\",\n\ \ \"rel_address\": \"本市\",\n \"rel_district\"\ : \"1789\",\n \"rel_district_name\": \"本市\",\n \ \ \"rel_name\": \"贺女士\",\n \"rel_phoneno\": \"17821175811\"\ ,\n \"note\": \"\",\n \"isrepeat\": \"\ 0\",\n \"starttime\": \"2026-03-12 15:51:43\",\n \ \ \"sender\": \"3758\",\n \"updatetime\": \"2026-03-12\ \ 15:55:26\",\n \"lastmessage\": \"工单进入消保系统\",\n \ \ \"state\": \"二级承办单位受理\",\n 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null,\n \"hf_resonable\": null,\n \"\ callid\": \"1773301628-472369\",\n \"recall_state\": null,\n\ \ \"calltime\": \"2026-03-12 15:47:38\",\n \ \ \"read_flag\": \"2\",\n \"hurry_flag\": \"0\",\n \ \ \"timeout_flag\": \"0\",\n \"timeout_flag_new\"\ : \"0\",\n \"memory_type\": \"0\",\n \"\ hurry_count\": \"0\",\n \"special_state\": null,\n \ \ \"refuse\": null,\n \"class4\": \"4890\",\n\ \ \"wp_yn_state\": \"0\",\n \"wp_letter_upload\"\ : null,\n \"wp_source\": \"1\",\n \"wp_appoint\"\ : \"0\",\n \"wp_supplement_state\": \"0\",\n \ \ \"ishidden\": \"0\",\n \"ispublic\": null,\n \ \ \"rel_age\": null,\n \"appeal_upload\"\ : null,\n \"appeal_sid\": null,\n \"reply_point\"\ : null,\n \"assign_flag\": \"0\",\n \"\ wp_title\": null,\n \"is_guide\": \"0\",\n \ \ \"appeal_upload_cb\": null,\n \"permitback_flag\"\ : null,\n \"mark\": null,\n \"coordinate\"\ : null,\n \"wp_customertype\": \"1\",\n \ \ \"wp_servicetype\": \"1\",\n \"calledno\": \"12345\"\ ,\n \"seperated\": \"2\",\n \"intelli\"\ 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false sourceType: tool targetType: answer id: 1773677393001-source-1773223455905-target source: '1773677393001' sourceHandle: source target: '1773223455905' targetHandle: target type: custom zIndex: 0 - data: isInLoop: false sourceType: tool targetType: answer id: 1773677456142-source-1773223455905-target source: '1773677456142' sourceHandle: source target: '1773223455905' targetHandle: target type: custom zIndex: 0 - data: isInIteration: false isInLoop: false sourceType: answer targetType: code id: 1773223455905-source-1773677837132-target source: '1773223455905' sourceHandle: source target: '1773677837132' targetHandle: target type: custom zIndex: 0 - data: isInLoop: false sourceType: code targetType: answer id: 1773677837132-source-1773676071511-target source: '1773677837132' sourceHandle: source target: '1773676071511' targetHandle: target type: custom zIndex: 0 nodes: - data: selected: false title: User Input type: start variables: [] height: 71 id: '1773223338501' position: x: -527.6603014105502 y: 248.57898343838127 positionAbsolute: x: -527.6603014105502 y: 248.57898343838127 selected: false sourcePosition: right targetPosition: left type: custom width: 242 - data: context: enabled: false variable_selector: [] model: completion_params: temperature: 0.7 mode: chat name: qwen3-32b provider: qiniu/qiniu/qiniu prompt_template: - id: 0b254e1f-b7e4-4160-8182-19d054a44977 role: system text: "## 角色身份\n你是一位经验丰富、资深的历史来电工单分析师与精简提炼文字归纳专员。你具备极强的文本理解能力，能够从格式化的表格信息中精准提取核心信息，提取市民反映的关键事项并进行频次统计并将其转化为专业、精炼的工单记录，并进行数据统计。\n\ \n##工作流 \n1. 请阅读格式化表格的信息内容，包含工单查询内获取的【工单编号】、【是否办结】、【工单级别】、【内容描述】、【来电时间】。\n\ 2. 全部阅读并理解分析表格。\n3. 判断是否存在历史来电。\n4. 判断是否存在未办结工单，判断方式为：【是否办结】中，显示未办结的工单则属于未办结工单。\n\ 5. 提取来电次数，来电次数判断依据是仅根据表格的【工单编号】字段来计算数量，【内容描述】内的工单编号不计入总来电数量。\n6. 整体分析，统计【工单级别】为紧急及次紧急的工单次数\n\ 7. 汇总【工单编号】及【内容描述】，并进行事项分类。\n8. 对分类最多的事项进行内容描述总结，总结内容不超过20个汉字\n9. 第3.\ \ 项判断中，若不存在历史来电信息，输出内容：市民最近第一次来电\n10. 第4. 项判断中，若存在未办结工单，则对工单内容描述进行事项总结，总结内容不超过20个汉字。如果存在多个未办结工单，按照工单来电时间，依次按照【来电时间】从近到远排列，后缀备注【未办结】\n\ 11. 第4. 项判断中，若没有未办结工单，则对【内容描述】进行事项总结，对工单开始时间进行从近到远排序，对【来电时间】最近的一条工单的【内容描述】里面的文字内容进行归纳总结\n\ 12. 严格按照格式输出。 \n\n##任务目标\n1. 根据【内容描述】，提炼出一句话概括总结话术：“咨询/投诉/办理/反映某一个具体的事项”。包含：人物、事件、结论。\n\ 2. 需要精准概括【内容描述】的核心内容\n3. 只保留关键信息，不添加任何的主观内容。 \n\n##规则定义\n**客观中立**：使用第三人称（如“市民”、“客户”、“坐席员”）进行叙述，不带个人情感色彩。\n\ **精炼准确**：语言需适配行政或商务工单风格，逻辑紧密，避免流水账。\n**鲁棒性**：若文本中存在非关键性的ASR乱码，请根据上下文推推理或忽略，确保总结通顺。\n\ - **无废话**：直接输出结果，输出的结果数量排序进行依次显示，直至显示全部未办结事项。不要包含“好的，以下是总结”等引导语。\n\n##输出格式\n\ **来电情况分析**：\n**来电主要事项**：\n**工单内容描述总结**：\n\n未办结1：\n未办结2：\n输出的结果数量排序进行依次显示，直至显示全部未办结事项。\n\ \n##案例\n**Output**:\n**来电情况分析**：来电【】单，紧急次紧急 【】单\n**来电主要事项**：市民反映抖音商城网上购物问题【】\n\ **工单内容描述总结**：市民要求转接抖音绿通" - id: 41ab7e89-db83-4c03-915a-1a8b47158ba8 role: user text: '格式化表格的信息内容在下面的 XML标签内： {{#1773650283446.output#}} \nothink' selected: false title: 历史工单归纳 type: llm vision: enabled: false height: 86 id: llm position: x: 2561.035090831654 y: -366.113649665175 positionAbsolute: x: 2561.035090831654 y: -366.113649665175 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: answer: '{{#llm.text#}}' selected: false title: Answer type: answer variables: [] height: 101 id: answer position: x: 2950.5441027876636 y: -366.113649665175 positionAbsolute: x: 2950.5441027876636 y: -366.113649665175 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: classes: - id: '1' name: 历史工单归纳 - id: '2' name: 智能填写重复工单 - id: '1773675531864' name: 无法确定用户意图 instruction: '根据用户语句判断意图 \nothink' instructions: '' model: completion_params: temperature: 0.1 mode: chat name: qwen3-32b provider: qiniu/qiniu/qiniu query_variable_selector: - '1773223338501' - sys.query selected: false title: 重复来电业务意图 type: question-classifier vision: enabled: false height: 206 id: '1773223347005' position: x: -158.94484239667415 y: 250.645188979904 positionAbsolute: x: -158.94484239667415 y: 250.645188979904 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: context: enabled: false variable_selector: [] model: completion_params: temperature: 0.7 mode: chat name: qwen3-32b provider: qiniu/qiniu/qiniu prompt_template: - id: d26d9457-f38d-49d8-8d0c-60cb441cd9a1 role: system text: "## Role\n你是一位资深的客户服务质量分析师与工单记录专员。你具备极强的文本理解能力，能够从冗长、口语化甚至包含语音识别（ASR）错误的对话录音文本中，精准提取核心信息，并将其转化为专业、精炼的工单记录。\n\ \n## Task\n1. 请根据工单对话内容，提炼出一句话概括总结话术，总结话术包含：操作行为+判定原因+意图识别总结。\n2. [客户]前缀的文本为用户的话；[坐席]前缀的文本为客服的话。\n\ 3. 严格按照格式输出。 \n\n##任务目标\n1. 根据工单对话内容，提炼出一句话概括总结话术，总结话术包含：操作行为+判定原因+意图识别总结。\n\ 2. 操作行为只能从下方中提取，操作行为分别是：催单/补充信息/撤单/咨询处理进度。\n3. 意图识别需要精准概括整段对话市民侧反映的核心内容，不超过15字，只保留关键信息，不添加任何的主观内容。\n\ 4. 判定原因需要概括总结是如何判定的，判定原因不超过15字，只保留关键信息，不添加任何的主观内容。\n\n##相关定义1\n**催单定义：订单还未办结，市民要求加快处理完成。用户只关心进度，催促尽快解决。\n\ **补充信息定义：订单还未办结，市民对已有内容的追加，提供了新的细节，新的材料，新的诉求内容等等。例如：补充了关键信息（时间、地址、数量等等）\n\ **撤单定义：订单还未办结，市民主动要求取消该工单。\n**咨询处理进度定义：订单还未办结，市民针对已提交的工单，核实确认目前进展到哪一步，并进行催促进度。\n\ \n##判定条件1\n1.当ASR内容诉求仅提及了要求尽快处理，并无实质新增信息，可定义为催单。\n2.当ASR内容新增了新的细节，新的材料，新的诉求方向等新内容。可定义为补充信息。\n\ \n##判定条件2\n1.当ASR内容识别到关键字包含：催办、催单，判定操作行为：[催单]\n2.当ASR内容识别到关键字包含：补充，再次派，再次处理、判定操作行为：[补充信息]\n\ 3.当ASR内容识别到关键字包含：撤单，判定操作行为：[撤单]\n4.当ASR内容识别到关键字包含：正在处理中，处理进度，判定操作为：[咨询处理进度]\n\ \n##总结话术生成规则\n1. 当操作行为为[催单]时，操作行为固定话术为：市民来电反复催单。催单原因：管理部门至今未给予任何回复，请管理部门尽快处理。\n\ 2. 当操作行为为[补充信息]，操作行为固定话术为：市民来电补充信息。补充信息的内容为：{意图识别}。\n3. 当操作行为为[撤单时]，操作行为固定话术为：市民来电要求撤单。\n\ 4. 当操作行为为[咨询处理进度],操作行为固定话术为：市民来电咨询处理进度。\n\n## 输出要求\n你必须只输出一个合法 JSON 对象，字段如下：\n\ - action：操作行为，只能为“催单”/“补充信息”/“撤单”/“咨询处理进度”\n- reason：判定原因，不超过15字\n- intent：意图识别，不超过15字\n\ - summary：总结话术\n\n## 约束规则\n1. 只能输出 JSON，不得输出任何额外文字。不要包含```\n2. 所有字段必须存在，不能为空；若无法提取意图识别，需结合上下文给出最贴切的简要概括。\n\ 3. action 只能从四个枚举值中选择一个。\n4. 若多个行为同时出现，按用户本轮核心诉求选择最主要的一个。\n5. summary\ \ 必须严格使用对应固定话术模板，不得改写。\n6. 输出必须是可被 JSON.parse 直接解析的标准 JSON。\n\n##Example\n\ **Input Text**: \n什么可以帮您？唉，你好。你这个报了三款就行吗？a六零原。唉，我那个。三号反映的几个单子，你看一下呀。说是到了现在。抖音的那个羽绒服和那个买的那个饼。稍等我查询一下。嗯，他有协调就好。\n\ 好的好的，那那我帮您反映到。这边帮您反映到这。喂，你喂。您说抖音商城购买的，您说是。购买的饼羽绒服。对羽绒服三号反映的那个羽绒服嗯。您稍等。刘女士是吧？你帮我加。我查看。\n\ 对你帮我加急一下，好吧。嗯，就是购抖音上购买的员服务887.9元的这个订单问题，对吧？嗯，对对对对。还在处理中咯。好的，我要去催办一下，后续由管理部门尽快处理。是的。\n\ **Output**:\n{\n \"action\": \"催单\",\n \"reason\": \"ASR主要内容涉及催单\",\n\ \ \"intent\": \"催促尽快处理订单\",\n \"summary\": \"市民来电反复催单。催单原因：管理部门至今未给予任何回复，请管理部门尽快处理。\"\ \n}" - id: 66c22003-b14f-4f11-ac49-30af93f77422 role: user text: '工单对话内容在下面的 XML标签内： {{#conversation.ASR#}} /nothink' selected: false structured_output_enabled: false title: 重复来电归档类型判断 type: llm vision: enabled: false height: 86 id: '1773223450176' position: x: 1369.1197394928965 y: 688.9171305338192 positionAbsolute: x: 1369.1197394928965 y: 688.9171305338192 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: answer: '**操作行为**：{{#1773677256408.text#}} **判定原因**：{{#1773677393001.text#}} **总结话术**：{{#1773677456142.text#}} **最近工单信息**：最近派发的工单编号：{{#1773645262580.text#}}，工单内容：{{#1773645577071.text#}}' selected: false title: Answer 2 type: answer variables: [] height: 206 id: '1773223455905' position: x: 2247.61307216952 y: 688.9171305338192 positionAbsolute: x: 2247.61307216952 y: 688.9171305338192 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: author: wangx184 desc: '' height: 593 selected: false showAuthor: true text: '{"root":{"children":[{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"# 慧帮忙重复工单助手","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""},{"children":[],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""},{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"## 功能","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""},{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"1. 来电开始的时候使用电话归纳历史来电情况","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""},{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"2. 通话结束根据话务员点击的历史工单提供填写建议","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""}],"direction":null,"format":"","indent":0,"type":"root","version":1}}' theme: pink title: '' type: '' width: 409 height: 593 id: '1773223589822' position: x: -621.0021403480021 y: -130.55161623908572 positionAbsolute: x: -621.0021403480021 y: -130.55161623908572 selected: false sourcePosition: right targetPosition: left type: custom-note width: 409 - 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data: is_team_authorization: true paramSchemas: - auto_generate: null default: null form: llm human_description: en_US: JSON data ja_JP: JSON data pt_BR: JSON数据 zh_Hans: JSON数据 label: en_US: JSON data ja_JP: JSON data pt_BR: JSON data zh_Hans: JSON数据 llm_description: JSON data to be processed max: null min: null name: content options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: null form: llm human_description: en_US: JSON fields to be parsed ja_JP: JSON fields to be parsed pt_BR: JSON fields to be parsed zh_Hans: 需要解析的 JSON 字段 label: en_US: JSON filter ja_JP: JSON filter pt_BR: JSON filter zh_Hans: JSON解析对象 llm_description: JSON fields to be parsed max: null min: null name: json_filter options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: true form: form human_description: en_US: Ensure the JSON output is ASCII encoded ja_JP: Ensure the JSON output is ASCII encoded pt_BR: Ensure the JSON output is ASCII encoded zh_Hans: 确保输出的 JSON 是 ASCII 编码 label: en_US: Ensure ASCII ja_JP: Ensure ASCII pt_BR: Ensure ASCII zh_Hans: 确保 ASCII llm_description: '' max: null min: null name: ensure_ascii options: [] placeholder: null precision: null required: false scope: null template: null type: boolean params: content: '' ensure_ascii: '' json_filter: '' plugin_id: langgenius/json_process plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg provider_id: langgenius/json_process/json_process provider_name: langgenius/json_process/json_process provider_type: builtin selected: false title: 解析最近派发工单号 tool_configurations: ensure_ascii: type: constant value: true tool_description: A tool for extracting JSON objects tool_label: JSON Parse tool_name: parse tool_node_version: '2' tool_parameters: content: type: mixed value: '{{#conversation.repeatOrder#}}' json_filter: type: mixed value: wpinfo.wpid type: tool height: 86 id: '1773645262580' position: x: 549.7331370149337 y: 688.9171305338192 positionAbsolute: x: 549.7331370149337 y: 688.9171305338192 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: is_team_authorization: true paramSchemas: - auto_generate: null default: null form: llm human_description: en_US: JSON data ja_JP: JSON data pt_BR: JSON数据 zh_Hans: JSON数据 label: en_US: JSON data ja_JP: JSON data pt_BR: JSON data zh_Hans: JSON数据 llm_description: JSON data to be processed max: null min: null name: content options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: null form: llm human_description: en_US: JSON fields to be parsed ja_JP: JSON fields to be parsed pt_BR: JSON fields to be parsed zh_Hans: 需要解析的 JSON 字段 label: en_US: JSON filter ja_JP: JSON filter pt_BR: JSON filter zh_Hans: JSON解析对象 llm_description: JSON fields to be parsed max: null min: null name: json_filter options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: true form: form human_description: en_US: Ensure the JSON output is ASCII encoded ja_JP: Ensure the JSON output is ASCII encoded pt_BR: Ensure the JSON output is ASCII encoded zh_Hans: 确保输出的 JSON 是 ASCII 编码 label: en_US: Ensure ASCII ja_JP: Ensure ASCII pt_BR: Ensure ASCII zh_Hans: 确保 ASCII llm_description: '' max: null min: null name: ensure_ascii options: [] placeholder: null precision: null required: false scope: null template: null type: boolean params: content: '' ensure_ascii: '' json_filter: '' plugin_id: langgenius/json_process plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg provider_id: langgenius/json_process/json_process provider_name: langgenius/json_process/json_process provider_type: builtin selected: false title: 解析最近派发工单内容 tool_configurations: ensure_ascii: type: constant value: true tool_description: A tool for extracting JSON objects tool_label: JSON Parse tool_name: parse tool_node_version: '2' tool_parameters: content: type: mixed value: '{{#conversation.repeatOrder#}}' json_filter: type: mixed value: wpinfo.summary type: tool height: 86 id: '1773645577071' position: x: 952.1694077639124 y: 688.9171305338192 positionAbsolute: x: 952.1694077639124 y: 688.9171305338192 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: is_team_authorization: true paramSchemas: - auto_generate: null default: null form: llm human_description: en_US: JSON data ja_JP: JSON data pt_BR: JSON数据 zh_Hans: JSON数据 label: en_US: JSON data ja_JP: JSON data pt_BR: JSON data zh_Hans: JSON数据 llm_description: JSON data to be processed max: null min: null name: content options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: null form: llm human_description: en_US: JSON fields to be parsed ja_JP: JSON fields to be parsed pt_BR: JSON fields to be parsed zh_Hans: 需要解析的 JSON 字段 label: en_US: JSON filter ja_JP: JSON filter pt_BR: JSON filter zh_Hans: JSON解析对象 llm_description: JSON fields to be parsed max: null min: null name: json_filter options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: true form: form human_description: en_US: Ensure the JSON output is ASCII encoded ja_JP: Ensure the JSON output is ASCII encoded pt_BR: Ensure the JSON output is ASCII encoded zh_Hans: 确保输出的 JSON 是 ASCII 编码 label: en_US: Ensure ASCII ja_JP: Ensure ASCII pt_BR: Ensure ASCII zh_Hans: 确保 ASCII llm_description: '' max: null min: null name: ensure_ascii options: [] placeholder: null precision: null required: false scope: null template: null type: boolean params: content: '' ensure_ascii: '' json_filter: '' plugin_id: langgenius/json_process plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg provider_id: langgenius/json_process/json_process provider_name: langgenius/json_process/json_process provider_type: builtin selected: false title: 提取历史来电工单号 tool_configurations: ensure_ascii: type: constant value: true tool_description: A tool for extracting JSON objects tool_label: JSON Parse tool_name: parse tool_node_version: '2' tool_parameters: content: type: mixed value: '{{#conversation.historyOrders#}}' json_filter: type: mixed value: data.pageResult.content[*].wpid type: tool height: 86 id: '1773648982946' position: x: 517.733137014934 y: -429.09499608585503 positionAbsolute: x: 517.733137014934 y: -429.09499608585503 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: is_team_authorization: true paramSchemas: - auto_generate: null default: null form: llm human_description: en_US: JSON data ja_JP: JSON data pt_BR: JSON数据 zh_Hans: JSON数据 label: en_US: JSON data ja_JP: JSON data pt_BR: JSON data zh_Hans: JSON数据 llm_description: JSON data to be processed max: null min: null name: content options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: null form: llm human_description: en_US: JSON fields to be parsed ja_JP: JSON fields to be parsed pt_BR: JSON fields to be parsed zh_Hans: 需要解析的 JSON 字段 label: en_US: JSON filter ja_JP: JSON filter pt_BR: JSON filter zh_Hans: JSON解析对象 llm_description: JSON fields to be parsed max: null min: null name: json_filter options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: true form: form human_description: en_US: Ensure the JSON output is ASCII encoded ja_JP: Ensure the JSON output is ASCII encoded pt_BR: Ensure the JSON output is ASCII encoded zh_Hans: 确保输出的 JSON 是 ASCII 编码 label: en_US: Ensure ASCII ja_JP: Ensure ASCII pt_BR: Ensure ASCII zh_Hans: 确保 ASCII llm_description: '' max: null min: null name: ensure_ascii options: [] placeholder: null precision: null required: false scope: null template: null type: boolean params: content: '' ensure_ascii: '' json_filter: '' plugin_id: langgenius/json_process plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg provider_id: langgenius/json_process/json_process provider_name: langgenius/json_process/json_process provider_type: builtin selected: false title: 提取历史工单是否办结 tool_configurations: ensure_ascii: type: constant value: true tool_description: A tool for extracting JSON objects tool_label: JSON Parse tool_name: parse tool_node_version: '2' tool_parameters: content: type: mixed value: '{{#conversation.historyOrders#}}' json_filter: type: mixed value: data.pageResult.content[*].bj_flag type: tool height: 86 id: '1773649286688' position: x: 842.0142663158413 y: -429.09499608585503 positionAbsolute: x: 842.0142663158413 y: -429.09499608585503 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: is_team_authorization: true paramSchemas: - auto_generate: null default: null form: llm human_description: en_US: JSON data ja_JP: JSON data pt_BR: JSON数据 zh_Hans: JSON数据 label: en_US: JSON data ja_JP: JSON data pt_BR: JSON data zh_Hans: JSON数据 llm_description: JSON data to be processed max: null min: null name: content options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: null form: llm human_description: en_US: JSON fields to be parsed ja_JP: JSON fields to be parsed pt_BR: JSON fields to be parsed zh_Hans: 需要解析的 JSON 字段 label: en_US: JSON filter ja_JP: JSON filter pt_BR: JSON filter zh_Hans: JSON解析对象 llm_description: JSON fields to be parsed max: null min: null name: json_filter options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: true form: form human_description: en_US: Ensure the JSON output is ASCII encoded ja_JP: Ensure the JSON output is ASCII encoded pt_BR: Ensure the JSON output is ASCII encoded zh_Hans: 确保输出的 JSON 是 ASCII 编码 label: en_US: Ensure ASCII ja_JP: Ensure ASCII pt_BR: Ensure ASCII zh_Hans: 确保 ASCII llm_description: '' max: null min: null name: ensure_ascii options: [] placeholder: null precision: null required: false scope: null template: null type: boolean params: content: '' ensure_ascii: '' json_filter: '' plugin_id: langgenius/json_process plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg provider_id: langgenius/json_process/json_process provider_name: langgenius/json_process/json_process provider_type: builtin selected: false title: 提取历史工单级别 tool_configurations: ensure_ascii: type: constant value: true tool_description: A tool for extracting JSON objects tool_label: JSON Parse tool_name: parse tool_node_version: '2' tool_parameters: content: type: mixed value: '{{#conversation.historyOrders#}}' json_filter: type: mixed value: data.pageResult.content[*].priority type: tool height: 86 id: '1773649370571' position: x: 1164.7930520301302 y: -429.09499608585503 positionAbsolute: x: 1164.7930520301302 y: -429.09499608585503 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: is_team_authorization: true paramSchemas: - auto_generate: null default: null form: llm human_description: en_US: JSON data ja_JP: JSON data pt_BR: JSON数据 zh_Hans: JSON数据 label: en_US: JSON data ja_JP: JSON data pt_BR: JSON data zh_Hans: JSON数据 llm_description: JSON data to be processed max: null min: null name: content options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: null form: llm human_description: en_US: JSON fields to be parsed ja_JP: JSON fields to be parsed pt_BR: JSON fields to be parsed zh_Hans: 需要解析的 JSON 字段 label: en_US: JSON filter ja_JP: JSON filter pt_BR: JSON filter zh_Hans: JSON解析对象 llm_description: JSON fields to be parsed max: null min: null name: json_filter options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: true form: form human_description: en_US: Ensure the JSON output is ASCII encoded ja_JP: Ensure the JSON output is ASCII encoded pt_BR: Ensure the JSON output is ASCII encoded zh_Hans: 确保输出的 JSON 是 ASCII 编码 label: en_US: Ensure ASCII ja_JP: Ensure ASCII pt_BR: Ensure ASCII zh_Hans: 确保 ASCII llm_description: '' max: null min: null name: ensure_ascii options: [] placeholder: null precision: null required: false scope: null template: null type: boolean params: content: '' ensure_ascii: '' json_filter: '' plugin_id: langgenius/json_process plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg provider_id: langgenius/json_process/json_process provider_name: langgenius/json_process/json_process provider_type: builtin selected: false title: 提取历史工单内容描述 tool_configurations: ensure_ascii: type: constant value: true tool_description: A tool for extracting JSON objects tool_label: JSON Parse tool_name: parse tool_node_version: '2' tool_parameters: content: type: mixed value: '{{#conversation.historyOrders#}}' json_filter: type: mixed value: data.pageResult.content[*].summary type: tool height: 86 id: '1773649431857' position: x: 1491.039194293311 y: -423.81696444276344 positionAbsolute: x: 1491.039194293311 y: -423.81696444276344 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: is_team_authorization: true paramSchemas: - auto_generate: null default: null form: llm human_description: en_US: JSON data ja_JP: JSON data pt_BR: JSON数据 zh_Hans: JSON数据 label: en_US: JSON data ja_JP: JSON data pt_BR: JSON data zh_Hans: JSON数据 llm_description: JSON data to be processed max: null min: null name: content options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: null form: llm human_description: en_US: JSON fields to be parsed ja_JP: JSON fields to be parsed pt_BR: JSON fields to be parsed zh_Hans: 需要解析的 JSON 字段 label: en_US: JSON filter ja_JP: JSON filter pt_BR: JSON filter zh_Hans: JSON解析对象 llm_description: JSON fields to be parsed max: null min: null name: json_filter options: [] placeholder: null precision: null required: true scope: null template: null type: string - auto_generate: null default: true form: form human_description: en_US: Ensure the JSON output is ASCII encoded ja_JP: Ensure the JSON output is ASCII encoded pt_BR: Ensure the JSON output is ASCII encoded zh_Hans: 确保输出的 JSON 是 ASCII 编码 label: en_US: Ensure ASCII ja_JP: Ensure ASCII pt_BR: Ensure ASCII zh_Hans: 确保 ASCII llm_description: '' max: null min: null name: ensure_ascii options: [] placeholder: null precision: null required: false scope: null template: null type: boolean params: content: '' ensure_ascii: '' json_filter: '' plugin_id: langgenius/json_process plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg provider_id: langgenius/json_process/json_process provider_name: langgenius/json_process/json_process provider_type: builtin selected: false title: 提取历史工单来电时间 tool_configurations: ensure_ascii: type: constant value: true tool_description: A tool for extracting JSON objects tool_label: JSON Parse tool_name: parse tool_node_version: '2' tool_parameters: content: type: mixed value: '{{#conversation.historyOrders#}}' json_filter: type: mixed value: data.pageResult.content[*].calltime type: tool height: 86 id: '1773649472957' position: x: 1811.192266644851 y: -423.81696444276344 positionAbsolute: x: 1811.192266644851 y: -423.81696444276344 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\ : json.loads(arg1),\n }\n" code_language: python3 outputs: result: children: null type: array[string] selected: false title: 工单号字符串变为列表 type: code variables: - value_selector: - '1773648982946' - text value_type: string variable: arg1 height: 50 id: '1773649983929' position: x: 517.733137014934 y: -295.8459869061994 positionAbsolute: x: 517.733137014934 y: -295.8459869061994 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\ : json.loads(arg1),\n }\n" code_language: python3 outputs: result: children: null type: array[string] selected: false title: 是否办结字符串变为列表 type: code variables: - value_selector: - '1773649286688' - text value_type: string variable: arg1 height: 50 id: '17736500488320' position: x: 853.3165378252664 y: -289.47023437143037 positionAbsolute: x: 853.3165378252664 y: -289.47023437143037 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\ : json.loads(arg1),\n }\n" code_language: python3 outputs: result: children: null type: array[string] selected: false title: 工单级别转化为列表 type: code variables: - value_selector: - '1773649370571' - text value_type: string variable: arg1 height: 50 id: '17736500528290' position: x: 1164.7930520301302 y: -289.47023437143037 positionAbsolute: x: 1164.7930520301302 y: -289.47023437143037 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\ : json.loads(arg1),\n }\n" code_language: python3 outputs: result: children: null type: array[string] selected: false title: 来电时间变为列表 type: code variables: - value_selector: - '1773649472957' - text value_type: string variable: arg1 height: 50 id: '17736500551590' position: x: 1811.192266644851 y: -289.47023437143037 positionAbsolute: x: 1811.192266644851 y: -289.47023437143037 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\ : json.loads(arg1),\n }\n" code_language: python3 outputs: result: children: null type: array[string] selected: false title: 工单描述转化为列表 type: code variables: - value_selector: - '1773649431857' - text value_type: string variable: arg1 height: 50 id: '17736500578810' position: x: 1491.039194293311 y: -289.47023437143037 positionAbsolute: x: 1491.039194293311 y: -289.47023437143037 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: selected: false template: "{% for wpid in wpid_list %}\r\n{{ loop.index }}. 工单号：{{ wpid }}\r\ \n是否办结：{{ bj_flag_list[loop.index0] }}\r\n工单级别：{{ priority_list[loop.index0]\ \ }}\r\n内容描述：{{ summary_list[loop.index0] }}\r\n来电时间：{{ calltime_list[loop.index0]\ \ }}\r\n\r\n{% endfor %}" title: 结构换历史工单信息 type: template-transform variables: - value_selector: - '1773649983929' - result value_type: array[string] variable: wpid_list - value_selector: - '17736500488320' - result value_type: array[string] variable: bj_flag_list - value_selector: - '17736500528290' - result value_type: array[string] variable: priority_list - value_selector: - '17736500578810' - result value_type: array[string] variable: summary_list - value_selector: - '17736500551590' - result value_type: array[string] variable: calltime_list height: 50 id: '1773650283446' position: x: 2179.202612747788 y: -366.113649665175 positionAbsolute: x: 2179.202612747788 y: -366.113649665175 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: author: wx44wx desc: '' height: 209 selected: false showAuthor: true text: '{"root":{"children":[{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"历史工单归纳","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""}],"direction":null,"format":"","indent":0,"type":"root","version":1}}' theme: blue title: '' type: '' width: 330 height: 209 id: '1773650504668' position: x: 474.8699832070188 y: -696.0009828874903 positionAbsolute: x: 474.8699832070188 y: -696.0009828874903 selected: false sourcePosition: right targetPosition: left type: custom-note width: 330 - data: author: wx44wx desc: '' height: 238 selected: false showAuthor: true text: '{"root":{"children":[{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"自动填单分支","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""}],"direction":null,"format":"","indent":0,"type":"root","version":1}}' theme: blue title: '' type: '' width: 349 height: 238 id: '1773650519325' position: x: 474.8699832070188 y: 380.2753550015607 positionAbsolute: x: 474.8699832070188 y: 380.2753550015607 selected: false sourcePosition: right targetPosition: left type: custom-note width: 349 - data: context: enabled: false variable_selector: [] model: completion_params: temperature: 0.7 mode: chat name: qwen3-32b provider: qiniu/qiniu/qiniu prompt_template: - id: e0d5e468-409a-439f-8865-5ec2c8815634 role: system text: '你是12345智能小助手，名字叫”慧帮忙“ 你礼貌地告诉用户目前可以归纳历史重复工单、自动填写重复工单，除了这些之外的其它功能正在开发当中' selected: false title: 闲聊 type: llm vision: enabled: false height: 86 id: '1773675573891' position: x: 505.73313701493373 y: 1695.9171305338177 positionAbsolute: x: 505.73313701493373 y: 1695.9171305338177 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - data: author: wx44wx desc: '' height: 244 selected: false showAuthor: true text: '{"root":{"children":[{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"闲聊分支","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""}],"direction":null,"format":"","indent":0,"type":"root","version":1}}' theme: blue title: '' type: '' width: 339 height: 244 id: '1773675585615' position: x: 474.8699832070188 y: 1393.023023226464 positionAbsolute: x: 474.8699832070188 y: 1393.023023226464 selected: false sourcePosition: right targetPosition: left type: custom-note width: 339 - data: answer: '{{#1773675573891.text#}}' selected: false title: Answer 3 type: answer variables: [] height: 101 id: '1773675774208' position: x: 806.7331370149337 y: 1695.9171305338177 positionAbsolute: x: 806.7331370149337 y: 1695.9171305338177 sourcePosition: right targetPosition: left type: custom width: 241 - data: answer: '<> {{#1773677837132.result#}} <>' selected: false title: Answer 4 type: answer variables: [] height: 133 id: '1773676071511' position: x: 3712.875700775485 y: 688.9171305338192 positionAbsolute: x: 3712.875700775485 y: 688.9171305338192 selected: false sourcePosition: right targetPosition: left type: custom width: 241 - 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data: code: "import json\n\nJSON_TEMPLATE = \"\"\"{\n \"code\": 200,\n \"message\"\ : \"success\",\n \"data\": {\n \"citizenInfo\": {\n \"relName\"\ : \"张三\",\n \"relPhone\": \"13812345678\",\n \"mobile\": \"021-62345678\"\ ,\n \"sex\": \"0\",\n \"customerType\": \"1\",\n \"national\"\ : \"2\",\n \"anonymous\": \"1\",\n \"isNeedreply\": \"1\",\n \ \ \"cardtype\": \"身份证\",\n \"cardnum\": \"310101199001011234\"\ ,\n \"dapartment\": \"\",\n \"company\": \"上海某某科技有限公司\"\n },\n\ \ \"appealInfo\": {\n \"summary\": \"市民反映浦东新区张杨路500弄小区内垃圾桶长期未清理，异味严重，影响居民正常生活。市民多次向物业反映未果，希望相关部门尽快处理。\"\ ,\n \"relProvince\": \"上海市\",\n \"relDistrict\": \"浦东新区\",\n \ \ \"relAddress\": \"上海市浦东新区张杨路500弄某某小区\",\n \"detailAddress\":\ \ \"3号楼北侧垃圾投放点\",\n \"addressRoad\": \"张杨路500弄\",\n \"regionJd\"\ : \"花木街道\",\n \"regionJw\": \"张杨居委\",\n \"regionXq\": \"某某小区\"\ ,\n \"relPointX\": \"121.523456\",\n \"relPointY\": \"31.234567\"\ ,\n \"poiString\": \"某某小区\",\n \"addressCode\": \"310115\",\n\ \ \"sectId\": \"\",\n \"coordinate\": \"121.523456,31.234567\"\ ,\n \"type\": \"投诉举报类\",\n \"typeSmall\": \"\",\n \"priority\"\ : \"1\",\n \"serviceType\": \"1\",\n \"new_class1_name\": \"经济综合类\"\ ,\n \"new_class2_name\": \"财政\",\n \"new_class3_name\": \"财政工作\"\ ,\n \"new_class4_name\": \"政府采购\",\n \"new_class5_name\": \"政府采购\"\ ,\n \"newClass1\": \"2100000\",\n \"newClass2\": \"2101000\",\n\ \ \"newClass3\": \"2101200\",\n \"newClass4\": \"2101210\",\n\ \ \"newClass5\": \"2101211\",\n \"class1\": \"城市管理\",\n \"\ class2\": \"市容环卫\",\n \"class3\": \"环境卫生\",\n \"class4\": \"垃圾清运\"\ ,\n \"wpLevel\": \"1197/2345/3333/4555\",\n \"isrepeat\": \"0\"\ ,\n \"repeatWpid\": \"\",\n \"callReason\": \"\",\n \"note\"\ : \"\"\n },\n \"processInfo\": {\n \"content\": \"市民来电反复催单。催单原因:管理部门至今未给予任何回复，请管理部门尽快处理。最近工单信息:最近派发的工单编号:20260312229178，工单内容:市民来电咨询:市民企业是核定征收变为查账征收的，咨询是否需要进行工商的年报公示。诉求:希望管理部门核实告知。\"\ ,\n \"state\": \"12345热线前台受理\",\n \"nextOperation\": \"TRANSFER_DISTRICT\"\ ,\n \"nextOperation2\": \"\",\n \"nextDpartment\": \"\",\n \ \ \"assistDeptOne\": \"\",\n \"assistDeptTwo\": \"\",\n \"processCurrNode\"\ : \"\"\n },\n \"extraInfo\": {\n \"seperated\": \"2\",\n \ \ \"seperatedCount\": \"0\",\n \"threatenFlag\": \"0\",\n \"\ warn\": \"0\",\n \"collect\": 0,\n \"tagIds\": [\"环境卫生\", \"垃圾清运\"\ ],\n \"poolTagIds\": [],\n \"scene\": \"\",\n \"messageOptional\"\ : \"\"\n }\n }\n}\"\"\"\n\ndef main(\n repeatOrder: str,\n action:\ \ str,\n summary: str\n):\n repeat_order = json.loads(repeatOrder)\n\ \ json_template = json.loads(JSON_TEMPLATE)\n\n # 填充重复单单预测数据\n json_template['data']['appealInfo']['callReason']\ \ = action\n if action == '催单':\n appealInfo_summary = f\"市民来电反复催单，已电子催单工单编号:{repeat_order['wpinfo']['wpid']}，故归档。\"\ \n elif action == '补充信息':\n appealInfo_summary = f\"市民来电补充信息，已电子催单工单编号:{repeat_order['wpinfo']['wpid']}，故归档。\"\ \ \n elif action == '撤单':\n appealInfo_summary = f\"根据知识库“告知市民要求撤单的处理口径”答复，归档。\"\ \n elif action == '咨询处理进度':\n appealInfo_summary = f\"告知管理部门正在处理中，建议市民耐心等待，市民认可，故归档。\"\ \n json_template['data']['appealInfo']['summary'] = appealInfo_summary\n\ \ json_template['data']['processInfo']['content'] = f\"{summary}【最近派发的工单编号：{repeat_order['wpinfo']['wpid']}，工单内容:{repeat_order['wpinfo']['summary']}】\"\ \n\n # 填充历史单单数据\n json_template['data']['extraInfo']['threatenFlag'] =\ \ repeat_order['wpinfo']['threaten_flag']\n json_template['data']['appealInfo']['repeatWpid']\ \ = repeat_order['wpinfo']['wpid']\n\n return {\n \"result\": json_template,\n\ \ }\n" code_language: python3 outputs: result: children: null type: object selected: false title: 构建自动填单信息 type: code variables: - 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