diff --git a/dify-chatflow.yaml b/dify-chatflow.yaml index e69de29..36eadee 100644 --- a/dify-chatflow.yaml +++ b/dify-chatflow.yaml @@ -0,0 +1,3550 @@ +app: + description: '' + icon: 🤖 + icon_background: '#FFEAD5' + mode: advanced-chat + name: 慧帮忙-重复工单-会话变量 + use_icon_as_answer_icon: false +dependencies: +- current_identifier: null + type: marketplace + value: + marketplace_plugin_unique_identifier: qiniu/qiniu:0.2.5@c611bfc79d7ee919bf2fa24058abf322949ad24f2b4f824e342ac43c5ea64852 + version: null +- current_identifier: null + type: marketplace + value: + marketplace_plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 + version: null +kind: app +version: 0.6.0 +workflow: + conversation_variables: + - description: 选中的重复工单 + id: 17d9fe63-fd2c-432f-814e-319d8a343e82 + name: repeatOrder + selector: + - conversation + - repeatOrder + value: "{\n\"wpinfo\": {\n \"scid\": \"90000009401415\",\n\ + \ \"wpid\": \"20260214217005\",\n \"lock_flag\"\ + : \"0\",\n \"customer_name\": null,\n \ + \ \"phoneno\": null,\n \"mobile\": null,\n \ + \ \"address\": null,\n \"gender\": \"1\",\n \ + \ \"faxno\": null,\n \"email\": null,\n \ + \ \"district\": \"1789\",\n \"wp_type\": \"\ + 求助类\",\n \"class1\": \"1334\",\n \"class2\"\ + : \"1528\",\n \"class3\": \"3049\",\n \ + \ \"summary\": \"市民来电求助：市民表示单位发放了上述地址公司的有效期兑换券，现无法联系到该公司进行使用，诉求：希望管理部门核实后介入落实协助完成兑换（需回复）\"\ + ,\n \"rel_address\": \"松江区荣乐西路860号一层A区Unit.SHSJ_111，五芳斋餐饮有限公司上海松江荣乐西路店\"\ + ,\n \"rel_district\": \"1153\",\n \"rel_district_name\"\ + : \"松江区\",\n \"rel_name\": \"刘女士\",\n \ + \ \"rel_phoneno\": \"18017978732\",\n \"note\": \"\",\n \ + \ \"isrepeat\": \"0\",\n \"starttime\"\ + : \"2026-02-14 14:28:54\",\n \"sender\": \"3427\",\n \ + \ \"updatetime\": \"2026-03-10 12:02:06\",\n \ + \ \"lastmessage\": \"经调解，被诉人已关门停业，投诉人表示拒绝提供凭证并拒绝调解，我局依法终止调解。2026.3.9执法人员通过电话反馈处理结果。\"\ + ,\n \"state\": \"二级承办单位处理\",\n \"supervision\"\ + : \"0\",\n \"supervisionstate\": null,\n \ + \ \"supervisiondocument\": null,\n \"supervisionoperator\"\ + : null,\n \"supervisionoperatorStr\": null,\n \ + \ \"dept_level2\": \"4545\",\n \"dept_level3\": null,\n\ + \ \"deptLevel3Name\": null,\n \"level2_operator\"\ + : null,\n \"level3_operator\": null,\n \ + \ \"timelimite\": \"15\",\n \"satisfied\": null,\n \ + \ \"reasonable\": null,\n \"solved\": \"未解决\"\ + ,\n \"callback_flag\": \"0\",\n \"next_state\"\ + : \"工单回访\",\n \"cardtype\": null,\n \"\ + cardnum\": null,\n \"priority\": \"1\",\n \ + \ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\ + : null,\n \"samlltype\": null,\n \"leader\"\ + : null,\n \"back_state\": null,\n \"internaldept\"\ + : null,\n \"time_unit\": null,\n \"time_boundry\"\ + : \"2026-03-13 14:28:54\",\n \"level2_upload\": null,\n \ + \ \"level3_upload\": null,\n \"is_callback\"\ + : \"5\",\n \"callnum\": \"18017978732\",\n \ + \ \"wp_type_samll\": null,\n \"zsid\": null,\n \ + \ \"satisfied_level\": null,\n \"hf_solved\"\ + : null,\n \"hf_resonable\": null,\n \"\ + callid\": \"1771050157-2761825\",\n \"recall_state\": null,\n\ + \ \"calltime\": \"2026-02-14 14:22:53\",\n \ + \ \"read_flag\": \"1\",\n \"hurry_flag\": \"1\",\n \ + \ \"timeout_flag\": \"1\",\n \"timeout_flag_new\"\ + : \"0\",\n \"memory_type\": \"0\",\n \"\ + hurry_count\": \"5\",\n \"special_state\": null,\n \ + \ \"refuse\": null,\n \"class4\": \"4880\",\n\ + \ \"wp_yn_state\": \"0\",\n \"wp_letter_upload\"\ + : null,\n \"wp_source\": \"1\",\n \"wp_appoint\"\ + : \"0\",\n \"wp_supplement_state\": \"0\",\n \ + \ \"ishidden\": \"0\",\n \"ispublic\": null,\n \ + \ \"rel_age\": null,\n \"appeal_upload\"\ + : null,\n \"appeal_sid\": null,\n \"reply_point\"\ + : \"经调解，被诉人已关门停业，投诉人表示拒绝提供凭证并拒绝调解，我局依法终止调解。2026.3.9执法人员通过电话反馈处理结果。【松江区市场监督管理局】\"\ + ,\n \"assign_flag\": \"0\",\n \"wp_title\"\ + : null,\n \"is_guide\": \"0\",\n \"appeal_upload_cb\"\ + : null,\n \"permitback_flag\": null,\n \ + \ \"mark\": \"BJ_1\",\n \"coordinate\": null,\n \ + \ \"wp_customertype\": \"1\",\n \"wp_servicetype\"\ + : \"1\",\n \"calledno\": \"64440216\",\n \ + \ \"seperated\": \"1\",\n \"intelli\": null,\n \ + \ \"encall\": \"1\",\n \"national\": \"2\",\n\ + \ \"knowledge_id\": null,\n \"citizen_id\"\ + : null,\n \"icd_agent_name\": null,\n \ + \ \"channelName\": \"电话\",\n \"wpClassName\": \"社会管理类/市场监管/消费维权/消费纠纷/消费券兑换券纠纷\"\ + ,\n \"wpClassValue\": \"2200000/2200001/2200562/2200563/2200568\"\ + ,\n \"zbdw\": \"市市场监管局\",\n \"bj_flag\"\ + : \"已办结\",\n \"yq_flag\": \"0\",\n \"\ + callback_status\": \"未复核\",\n \"repeatWpid\": null,\n \ + \ \"repeatReason\": null,\n \"flags\": [\n\ + \ \"cuidan\",\n \"qiantaichai\"\ + \n ],\n \"process_curr_node\": \"node_return_visit\"\ + ,\n \"process_curr_node_name\": \"工单办结\",\n \ + \ \"non_visit_reason_option\": null,\n \"non_visit_reason\"\ + : null,\n \"visit_review_assign_status\": null,\n \ + \ \"visit_review_assign_user\": null,\n \"rel_province\"\ + : \"1789\",\n \"rel_point_x\": null,\n \ + \ \"rel_point_y\": null,\n \"region_jd\": null,\n \ + \ \"region_jw\": null,\n \"poi_string\": \"\"\ + ,\n \"address_code\": \"2022558647759278080\",\n \ + \ \"address_road\": \"荣乐西路860号一层A区Unit.SHSJ_111，五芳斋餐饮有限公司上海松江荣乐西路店\"\ + ,\n \"spitCount\": 2,\n \"processed_infos\"\ + : [\n {\n \"node_code\": \"\ + node_start\",\n \"node_name\": \"提交工单\",\n \ + \ \"handler_user_no\": \"3427\",\n \ + \ \"handler_user_name\": \"宫利\",\n \"handler_dept_id\"\ + : \"3071\",\n \"handler_dept_name\": \"运营中心（话务09组）\"\ + ,\n \"handler_time\": \"2026-02-14 14:28:54\",\n\ + \ \"handler_mark\": null,\n \ + \ \"next_state\": null\n },\n \ + \ {\n \"node_code\": \"node_cbdw_interface_unit\"\ + ,\n \"node_name\": \"承办单位处理(接口单位)\",\n \ + \ \"handler_user_no\": \"sscjgj_interface\",\n \ + \ \"handler_user_name\": null,\n \"\ + handler_dept_id\": null,\n \"handler_dept_name\"\ + : null,\n \"handler_time\": \"2026-03-10 12:02:04\"\ + ,\n \"handler_mark\": null,\n \ + \ \"next_state\": null\n }\n \ + \ ],\n \"workOrderCurrentProcessedInfo\": null,\n \ + \ \"tag_ids\": null,\n \"pool_tag_ids\": null,\n\ + \ \"deposit_sign\": null,\n \"undertake_back_count\"\ + : \"0\",\n \"event_id\": null,\n \"event_name\"\ + : null,\n \"visit_interest_users\": null,\n \ + \ \"deptLevel2vice1Name\": null,\n \"deptLevel2vice2Name\"\ + : null,\n \"multipleSamEvent\": null,\n \ + \ \"multiple_flag\": \"否\",\n \"process_handle_time\":\ + \ \"2026-02-14 14:28:56\",\n \"threaten_flag\": \"0\",\n\ + \ \"back_zr_gs1\": null,\n \"back_zr_gs2\"\ + : null,\n \"back_summary\": null,\n \"\ + lock_type\": null,\n \"initiate_review_time\": null,\n \ + \ \"review_initiator\": null,\n \"delay_apply_time\"\ + : null,\n \"dispatch_time\": \"2026-02-14 14:28:54\",\n \ + \ \"acquiring_time\": null,\n \"finish_report\"\ + : null,\n \"new_class1_name\": \"社会管理类\",\n \ + \ \"new_class2_name\": \"市场监管\",\n \"new_class3_name\"\ + : \"消费维权\",\n \"new_class4_name\": \"消费纠纷\",\n \ + \ \"new_class5_name\": \"消费券兑换券纠纷\",\n \"follow_up_person\"\ + : null,\n \"follow_up_time\": null,\n \ + \ \"sect_id\": null,\n \"rel_address_sp\": \"本市松江区荣乐西路860号一层A区Unit.SHSJ_111，五芳斋餐饮有限公司上海松江荣乐西路店\"\ + ,\n \"undertake_unit_handle_result\": null,\n \ + \ \"is_print\": null,\n \"finish_time\": null,\n\ + \ \"uni_rpinfo_id\": \"0\",\n \"wpClass4Name\"\ + : \"社会管理类/工商(消保)/商业服务/各类服务卡券\",\n \"class1_name\": null,\n\ + \ \"class2_name\": null,\n \"class3_name\"\ + : null,\n \"class4_name\": null,\n \"\ + wpClass4Value\": \"1334/1528/3049/4880\",\n \"detail_address\"\ + : \"\",\n \"tki_flag\": null,\n \"supervision_guide_flag\"\ + : null,\n \"cb_handle_time\": null,\n \ + \ \"hfReviewState\": null,\n \"is_message\": \"0\",\n \ + \ \"messageOptional\": null,\n \"messageOptionalValue\"\ + : null,\n \"channel_dept_name\": null,\n \ + \ \"tag_names\": null,\n \"grid_no\": null,\n \ + \ \"xxd_id\": null,\n \"xxd_optional\": null,\n\ + \ \"xxd_two_read_flag\": null,\n \"xxd_two_read_by\"\ + : null,\n \"xxd_two_read_time\": null,\n \ + \ \"xxd_three_read_flag\": null,\n \"xxd_three_read_by\"\ + : null,\n \"xxd_three_read_time\": null,\n \ + \ \"xxd_state\": null,\n \"xxd_create_time\": null,\n\ + \ \"xxd_update_time\": null,\n \"xxd_last_message\"\ + : null,\n \"xxd_save_order_status\": null,\n \ + \ \"two_call_first_conn_flag\": null,\n \"two_call_record_flag\"\ + : null,\n \"two_call_first_conn_state\": null,\n \ + \ \"nextoperation2\": null,\n \"newClass1\": \"\ + 2200000\",\n \"newClass2\": \"2200001\",\n \ + \ \"newClass3\": \"2200562\",\n \"newClass4\": \"2200563\"\ + ,\n \"newClass5\": \"2200568\"\n }\n}\n" + value_type: string + - description: 历史工单记录 + id: 42d46f9d-907b-44d1-a440-cf547483855c + name: historyOrders + selector: + - conversation + - historyOrders + value: "{\n \"code\": 200,\n \"status\": \"OK\",\n \"message\": \"SUCCESS\"\ + ,\n \"data\": {\n \"wpInfoEsVoList\": null,\n \"pageResult\"\ + : {\n \"pageNum\": 0,\n \"pageSize\": 10,\n \ + \ \"totalSize\": 8,\n \"totalPages\": 0,\n \"content\"\ + : [\n {\n \"scid\": \"90000010134286\",\n\ + \ \"wpid\": \"20260312229842\",\n \"lock_flag\"\ + : \"0\",\n \"customer_name\": null,\n \ + \ \"phoneno\": null,\n \"mobile\": null,\n \ + \ \"address\": null,\n \"gender\": \"1\",\n \ + \ \"faxno\": null,\n \"email\": null,\n \ + \ \"district\": \"1789\",\n \"wp_type\": \"\ + 咨询类\",\n \"class1\": \"1334\",\n \"class2\"\ + : \"1528\",\n \"class3\": \"3047\",\n \ + \ \"summary\": \"市民来电要求撤单，告知市民无法撤单市民认可。【最近派发的工单编号：20260312229178，工单内容：市民来电咨询：市民企业是核定征收变为查账征收的，咨询是否需要进行工商的年报公示。诉求：希望管理部门核实告知。】\"\ + ,\n \"rel_address\": \"本市\",\n \"rel_district\"\ + : \"1789\",\n \"rel_district_name\": \"本市\",\n \ + \ \"rel_name\": \"贺女士\",\n \"rel_phoneno\": \"17821175811\"\ + ,\n \"note\": \"\",\n \"isrepeat\": \"\ + 1\",\n \"starttime\": \"2026-03-12 16:00:14\",\n \ + \ \"sender\": \"2150\",\n \"updatetime\": \"2026-03-12\ + \ 16:00:16\",\n \"lastmessage\": \"市民来电要求撤单，告知市民无法撤单市民认可。\"\ + ,\n \"state\": \"12345热线前台受理\",\n \"supervision\"\ + : \"0\",\n \"supervisionstate\": null,\n \ + \ \"supervisiondocument\": null,\n \"supervisionoperator\"\ + : null,\n \"supervisionoperatorStr\": null,\n \ + \ \"dept_level2\": \" \",\n \"dept_level3\": null,\n\ + \ \"deptLevel3Name\": null,\n \"level2_operator\"\ + : null,\n \"level3_operator\": null,\n \ + \ \"timelimite\": \"15\",\n \"satisfied\": null,\n \ + \ \"reasonable\": null,\n \"solved\": null,\n\ + \ \"callback_flag\": null,\n \"next_state\"\ + : \"工单归档\",\n \"cardtype\": null,\n \"\ + cardnum\": null,\n \"priority\": \"1\",\n \ + \ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\ + : null,\n \"samlltype\": null,\n \"leader\"\ + : null,\n \"back_state\": null,\n \"internaldept\"\ + : null,\n \"time_unit\": null,\n \"time_boundry\"\ + : null,\n \"level2_upload\": null,\n \"\ + level3_upload\": null,\n \"is_callback\": null,\n \ + \ \"callnum\": \"17821175811\",\n \"wp_type_samll\"\ + : null,\n \"zsid\": null,\n \"satisfied_level\"\ + : null,\n \"hf_solved\": null,\n \"hf_resonable\"\ + : null,\n \"callid\": \"1773302244-3091352\",\n \ + \ \"recall_state\": null,\n \"calltime\": \"2026-03-12\ + \ 15:57:51\",\n \"read_flag\": \"0\",\n \ + \ \"hurry_flag\": \"0\",\n \"timeout_flag\": \"0\",\n \ + \ \"timeout_flag_new\": \"0\",\n \"memory_type\"\ + : \"0\",\n \"hurry_count\": \"0\",\n \"\ + special_state\": null,\n \"refuse\": null,\n \ + \ \"class4\": \"4890\",\n \"wp_yn_state\": \"0\",\n\ + \ \"wp_letter_upload\": null,\n \"wp_source\"\ + : \"1\",\n \"wp_appoint\": \"0\",\n \"\ + wp_supplement_state\": \"0\",\n \"ishidden\": \"0\",\n \ + \ \"ispublic\": null,\n \"rel_age\": null,\n\ + \ \"appeal_upload\": null,\n \"appeal_sid\"\ + : null,\n \"reply_point\": null,\n \"\ + assign_flag\": \"0\",\n \"wp_title\": null,\n \ + \ \"is_guide\": \"0\",\n \"appeal_upload_cb\": null,\n\ + \ \"permitback_flag\": null,\n \"mark\"\ + : null,\n \"coordinate\": null,\n \"wp_customertype\"\ + : \"1\",\n \"wp_servicetype\": \"1\",\n \ + \ \"calledno\": \"12345\",\n \"seperated\": \"2\",\n \ + \ \"intelli\": null,\n \"encall\": \"1\"\ + ,\n \"national\": \"2\",\n \"knowledge_id\"\ + : null,\n \"citizen_id\": null,\n \"icd_agent_name\"\ + : null,\n \"channelName\": \"电话\",\n \"\ + wpClassName\": \"社会管理类/市场监管/企业服务/企业信用监管/企业年报\",\n \"wpClassValue\"\ + : \"2200000/2200001/2200007/2200050/2200227\",\n \"zbdw\"\ + : null,\n \"bj_flag\": \"已办结\",\n \"yq_flag\"\ + : \"0\",\n \"callback_status\": \"未复核\",\n \ + \ \"repeatWpid\": null,\n \"repeatReason\": null,\n\ + \ \"flags\": [\n \"repeat\"\n \ + \ ],\n \"process_curr_node\": \"node_archived\"\ + ,\n \"process_curr_node_name\": \"工单归档\",\n \ + \ \"non_visit_reason_option\": null,\n \"non_visit_reason\"\ + : null,\n \"visit_review_assign_status\": null,\n \ + \ \"visit_review_assign_user\": null,\n \"rel_province\"\ + : \"1789\",\n \"rel_point_x\": null,\n \ + \ \"rel_point_y\": null,\n \"region_jd\": null,\n \ + \ \"region_jw\": null,\n \"poi_string\": \"\"\ + ,\n \"address_code\": \"2032003720393658368\",\n \ + \ \"address_road\": \"本市\",\n \"spitCount\": 0,\n\ + \ \"processed_infos\": [\n {\n \ + \ \"node_code\": \"node_start\",\n \ + \ \"node_name\": \"提交工单\",\n \"handler_user_no\"\ + : \"2150\",\n \"handler_user_name\": \"周鸣\",\n \ + \ \"handler_dept_id\": \"4636\",\n \ + \ \"handler_dept_name\": \"运营中心（话务27组）\",\n \ + \ \"handler_time\": \"2026-03-12 16:00:14\",\n \ + \ \"handler_mark\": null,\n \"next_state\": null\n\ + \ }\n ],\n \"workOrderCurrentProcessedInfo\"\ + : null,\n \"tag_ids\": null,\n \"pool_tag_ids\"\ + : null,\n \"deposit_sign\": null,\n \"\ + undertake_back_count\": \"0\",\n \"event_id\": null,\n \ + \ \"event_name\": null,\n \"visit_interest_users\"\ + : null,\n \"deptLevel2vice1Name\": null,\n \ + \ \"deptLevel2vice2Name\": null,\n \"multipleSamEvent\"\ + : null,\n \"multiple_flag\": \"否\",\n \ + \ \"process_handle_time\": \"2026-03-12 16:00:14\",\n \"\ + threaten_flag\": \"0\",\n \"back_zr_gs1\": null,\n \ + \ \"back_zr_gs2\": null,\n \"back_summary\"\ + : null,\n \"lock_type\": null,\n \"initiate_review_time\"\ + : null,\n \"review_initiator\": null,\n \ + \ \"delay_apply_time\": null,\n \"dispatch_time\": null,\n\ + \ \"acquiring_time\": null,\n \"finish_report\"\ + : null,\n \"new_class1_name\": \"社会管理类\",\n \ + \ \"new_class2_name\": \"市场监管\",\n \"new_class3_name\"\ + : \"企业服务\",\n \"new_class4_name\": \"企业信用监管\",\n \ + \ \"new_class5_name\": \"企业年报\",\n \"follow_up_person\"\ + : null,\n \"follow_up_time\": null,\n \ + \ \"sect_id\": null,\n \"rel_address_sp\": \"本市本市本市\",\n\ + \ \"undertake_unit_handle_result\": null,\n \ + \ \"is_print\": null,\n \"finish_time\": null,\n \ + \ \"uni_rpinfo_id\": \"0\",\n \"wpClass4Name\"\ + : \"社会管理类/工商(消保)/工商监管/审验登记\",\n \"class1_name\": null,\n\ + \ \"class2_name\": null,\n \"class3_name\"\ + : null,\n \"class4_name\": null,\n \"\ + wpClass4Value\": \"1334/1528/3047/4890\",\n \"detail_address\"\ + : \"\",\n \"tki_flag\": null,\n \"supervision_guide_flag\"\ + : null,\n \"cb_handle_time\": null,\n \ + \ \"hfReviewState\": null,\n \"is_message\": \"0\",\n \ + \ \"messageOptional\": null,\n \"messageOptionalValue\"\ + : null,\n \"channel_dept_name\": null,\n \ + \ \"tag_names\": null,\n \"grid_no\": null,\n \ + \ \"xxd_id\": null,\n \"xxd_optional\": null,\n\ + \ \"xxd_two_read_flag\": null,\n \"xxd_two_read_by\"\ + : null,\n \"xxd_two_read_time\": null,\n \ + \ \"xxd_three_read_flag\": null,\n \"xxd_three_read_by\"\ + : null,\n \"xxd_three_read_time\": null,\n \ + \ \"xxd_state\": null,\n \"xxd_create_time\": null,\n\ + \ \"xxd_update_time\": null,\n \"xxd_last_message\"\ + : null,\n \"xxd_save_order_status\": null,\n \ + \ \"two_call_first_conn_flag\": null,\n \"two_call_record_flag\"\ + : null,\n \"two_call_first_conn_state\": null,\n \ + \ \"nextoperation2\": \"重复来电\",\n \"newClass1\"\ + : \"2200000\",\n \"newClass2\": \"2200001\",\n \ + \ \"newClass3\": \"2200007\",\n \"newClass4\": \"\ + 2200050\",\n \"newClass5\": \"2200227\"\n \ + \ },\n {\n \"scid\": \"90000010133775\",\n\ + \ \"wpid\": \"20260312229178\",\n \"lock_flag\"\ + : \"0\",\n \"customer_name\": null,\n \ + \ \"phoneno\": null,\n \"mobile\": null,\n \ + \ \"address\": null,\n \"gender\": \"1\",\n \ + \ \"faxno\": null,\n \"email\": null,\n \ + \ \"district\": \"1789\",\n \"wp_type\": \"\ + 咨询类\",\n \"class1\": \"1334\",\n \"class2\"\ + : \"1528\",\n \"class3\": \"3047\",\n \ + \ \"summary\": \"市民来电咨询：市民企业是核定征收变为查账征收的，咨询是否需要进行工商的年报公示。诉求：希望管理部门核实告知。\",\n\ + \ \"rel_address\": \"本市\",\n \"rel_district\"\ + : \"1789\",\n \"rel_district_name\": \"本市\",\n \ + \ \"rel_name\": \"贺女士\",\n \"rel_phoneno\": \"17821175811\"\ + ,\n \"note\": \"\",\n \"isrepeat\": \"\ + 0\",\n \"starttime\": \"2026-03-12 15:51:43\",\n \ + \ \"sender\": \"3758\",\n \"updatetime\": \"2026-03-12\ + \ 15:55:26\",\n \"lastmessage\": \"工单进入消保系统\",\n \ + \ \"state\": \"二级承办单位受理\",\n \"supervision\":\ + \ \"0\",\n \"supervisionstate\": null,\n \ + \ \"supervisiondocument\": null,\n \"supervisionoperator\"\ + : null,\n \"supervisionoperatorStr\": null,\n \ + \ \"dept_level2\": \"4545\",\n \"dept_level3\": null,\n\ + \ \"deptLevel3Name\": null,\n \"level2_operator\"\ + : null,\n \"level3_operator\": null,\n \ + \ \"timelimite\": \"15\",\n \"satisfied\": null,\n \ + \ \"reasonable\": null,\n \"solved\": null,\n\ + \ \"callback_flag\": \"0\",\n \"next_state\"\ + : \"二级承办单位处理\",\n \"cardtype\": null,\n \ + \ \"cardnum\": null,\n \"priority\": \"1\",\n \ + \ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\ + : null,\n \"samlltype\": null,\n \"leader\"\ + : null,\n \"back_state\": null,\n \"internaldept\"\ + : null,\n \"time_unit\": null,\n \"time_boundry\"\ + : \"2026-04-02 15:51:42\",\n \"level2_upload\": null,\n \ + \ \"level3_upload\": null,\n \"is_callback\"\ + : null,\n \"callnum\": \"17821175811\",\n \ + \ \"wp_type_samll\": null,\n \"zsid\": null,\n \ + \ \"satisfied_level\": null,\n \"hf_solved\"\ + : null,\n \"hf_resonable\": null,\n \"\ + callid\": \"1773301628-472369\",\n \"recall_state\": null,\n\ + \ \"calltime\": \"2026-03-12 15:47:38\",\n \ + \ \"read_flag\": \"2\",\n \"hurry_flag\": \"0\",\n \ + \ \"timeout_flag\": \"0\",\n \"timeout_flag_new\"\ + : \"0\",\n \"memory_type\": \"0\",\n \"\ + hurry_count\": \"0\",\n \"special_state\": null,\n \ + \ \"refuse\": null,\n \"class4\": \"4890\",\n\ + \ \"wp_yn_state\": \"0\",\n \"wp_letter_upload\"\ + : null,\n \"wp_source\": \"1\",\n \"wp_appoint\"\ + : \"0\",\n \"wp_supplement_state\": \"0\",\n \ + \ \"ishidden\": \"0\",\n \"ispublic\": null,\n \ + \ \"rel_age\": null,\n \"appeal_upload\"\ + : null,\n \"appeal_sid\": null,\n \"reply_point\"\ + : null,\n \"assign_flag\": \"0\",\n \"\ + wp_title\": null,\n \"is_guide\": \"0\",\n \ + \ \"appeal_upload_cb\": null,\n \"permitback_flag\"\ + : null,\n \"mark\": null,\n \"coordinate\"\ + : null,\n \"wp_customertype\": \"1\",\n \ + \ \"wp_servicetype\": \"1\",\n \"calledno\": \"12345\"\ + ,\n \"seperated\": \"2\",\n \"intelli\"\ + : null,\n \"encall\": \"1\",\n \"national\"\ + : \"2\",\n \"knowledge_id\": null,\n \"\ + citizen_id\": null,\n \"icd_agent_name\": null,\n \ + \ \"channelName\": \"电话\",\n \"wpClassName\"\ + : \"社会管理类/市场监管/企业服务/企业信用监管/企业年报\",\n \"wpClassValue\": \"\ + 2200000/2200001/2200007/2200050/2200227\",\n \"zbdw\": \"\ + 市市场监管局\",\n \"bj_flag\": \"未办结\",\n \"\ + yq_flag\": \"0\",\n \"callback_status\": \"未复核\",\n \ + \ \"repeatWpid\": null,\n \"repeatReason\"\ + : null,\n \"flags\": [],\n \"process_curr_node\"\ + : \"node_cbdw_interface_unit\",\n \"process_curr_node_name\"\ + : \"承办单位处理(接口单位)\",\n \"non_visit_reason_option\": null,\n\ + \ \"non_visit_reason\": null,\n \"visit_review_assign_status\"\ + : null,\n \"visit_review_assign_user\": null,\n \ + \ \"rel_province\": \"1789\",\n \"rel_point_x\"\ + : null,\n \"rel_point_y\": null,\n \"\ + region_jd\": null,\n \"region_jw\": null,\n \ + \ \"poi_string\": \"\",\n \"address_code\": \"2032001574629543936\"\ + ,\n \"address_road\": \"本市\",\n \"spitCount\"\ + : 0,\n \"processed_infos\": [\n {\n\ + \ \"node_code\": \"node_start\",\n \ + \ \"node_name\": \"提交工单\",\n \"handler_user_no\"\ + : \"3758\",\n \"handler_user_name\": \"潘浩然\",\n \ + \ \"handler_dept_id\": \"5771\",\n \ + \ \"handler_dept_name\": \"运营中心（话务34组）\",\n \ + \ \"handler_time\": \"2026-03-12 15:51:42\",\n \ + \ \"handler_mark\": null,\n \"next_state\":\ + \ null\n }\n ],\n \ + \ \"workOrderCurrentProcessedInfo\": null,\n \"tag_ids\"\ + : null,\n \"pool_tag_ids\": null,\n \"\ + deposit_sign\": null,\n \"undertake_back_count\": \"0\",\n\ + \ \"event_id\": null,\n \"event_name\"\ + : null,\n \"visit_interest_users\": null,\n \ + \ \"deptLevel2vice1Name\": null,\n \"deptLevel2vice2Name\"\ + : null,\n \"multipleSamEvent\": null,\n \ + \ \"multiple_flag\": \"否\",\n \"process_handle_time\":\ + \ \"2026-03-12 15:51:45\",\n \"threaten_flag\": \"0\",\n\ + \ \"back_zr_gs1\": null,\n \"back_zr_gs2\"\ + : null,\n \"back_summary\": null,\n \"\ + lock_type\": null,\n \"initiate_review_time\": null,\n \ + \ \"review_initiator\": null,\n \"delay_apply_time\"\ + : null,\n \"dispatch_time\": \"2026-03-12 15:51:42\",\n \ + \ \"acquiring_time\": null,\n \"finish_report\"\ + : null,\n \"new_class1_name\": \"社会管理类\",\n \ + \ \"new_class2_name\": \"市场监管\",\n \"new_class3_name\"\ + : \"企业服务\",\n \"new_class4_name\": \"企业信用监管\",\n \ + \ \"new_class5_name\": \"企业年报\",\n \"follow_up_person\"\ + : null,\n \"follow_up_time\": null,\n \ + \ \"sect_id\": null,\n \"rel_address_sp\": \"本市本市本市\",\n\ + \ \"undertake_unit_handle_result\": null,\n \ + \ \"is_print\": null,\n \"finish_time\": null,\n \ + \ \"uni_rpinfo_id\": \"0\",\n \"wpClass4Name\"\ + : \"社会管理类/工商(消保)/工商监管/审验登记\",\n \"class1_name\": null,\n\ + \ \"class2_name\": null,\n \"class3_name\"\ + : null,\n \"class4_name\": null,\n \"\ + wpClass4Value\": \"1334/1528/3047/4890\",\n \"detail_address\"\ + : \"\",\n \"tki_flag\": null,\n \"supervision_guide_flag\"\ + : null,\n \"cb_handle_time\": null,\n \ + \ \"hfReviewState\": null,\n \"is_message\": \"0\",\n \ + \ \"messageOptional\": null,\n \"messageOptionalValue\"\ + : null,\n \"channel_dept_name\": null,\n \ + \ \"tag_names\": null,\n \"grid_no\": null,\n \ + \ \"xxd_id\": null,\n \"xxd_optional\": null,\n\ + \ \"xxd_two_read_flag\": null,\n \"xxd_two_read_by\"\ + : null,\n \"xxd_two_read_time\": null,\n \ + \ \"xxd_three_read_flag\": null,\n \"xxd_three_read_by\"\ + : null,\n \"xxd_three_read_time\": null,\n \ + \ \"xxd_state\": null,\n \"xxd_create_time\": null,\n\ + \ \"xxd_update_time\": null,\n \"xxd_last_message\"\ + : null,\n \"xxd_save_order_status\": null,\n \ + \ \"two_call_first_conn_flag\": null,\n \"two_call_record_flag\"\ + : null,\n \"two_call_first_conn_state\": null,\n \ + \ \"nextoperation2\": null,\n \"newClass1\": \"\ + 2200000\",\n \"newClass2\": \"2200001\",\n \ + \ \"newClass3\": \"2200007\",\n \"newClass4\": \"2200050\"\ + ,\n \"newClass5\": \"2200227\"\n },\n \ + \ {\n \"scid\": \"90000010133581\",\n \ + \ \"wpid\": \"20260312228924\",\n \"lock_flag\"\ + : \"0\",\n \"customer_name\": null,\n \ + \ \"phoneno\": null,\n \"mobile\": null,\n \ + \ \"address\": null,\n \"gender\": \"1\",\n \ + \ \"faxno\": null,\n \"email\": null,\n \ + \ \"district\": \"1789\",\n \"wp_type\": \"\ + 咨询类\",\n \"class1\": \"1335\",\n \"class2\"\ + : \"1538\",\n \"class3\": \"5051\",\n \ + \ \"summary\": \"市民来电咨询：其企业以前是核定征收，现在变为查账征收，咨询这个改变需要做工商公示吗。\",\n \ + \ \"rel_address\": \"本市\",\n \"rel_district\": \"\ + 1789\",\n \"rel_district_name\": \"本市\",\n \ + \ \"rel_name\": \"女士\",\n \"rel_phoneno\": \"17821175811\"\ + ,\n \"note\": \"\",\n \"isrepeat\": \"\ + 0\",\n \"starttime\": \"2026-03-12 15:48:24\",\n \ + \ \"sender\": \"4779\",\n \"updatetime\": \"2026-03-12\ + \ 15:48:26\",\n \"lastmessage\": \"市民表示无需派单，会自行咨询税务部门，归档\"\ + ,\n \"state\": \"12345热线前台受理\",\n \"supervision\"\ + : \"0\",\n \"supervisionstate\": null,\n \ + \ \"supervisiondocument\": null,\n \"supervisionoperator\"\ + : null,\n \"supervisionoperatorStr\": null,\n \ + \ \"dept_level2\": \" \",\n \"dept_level3\": null,\n\ + \ \"deptLevel3Name\": null,\n \"level2_operator\"\ + : null,\n \"level3_operator\": null,\n \ + \ \"timelimite\": \"15\",\n \"satisfied\": null,\n \ + \ \"reasonable\": null,\n \"solved\": null,\n\ + \ \"callback_flag\": null,\n \"next_state\"\ + : \"工单归档\",\n \"cardtype\": null,\n \"\ + cardnum\": null,\n \"priority\": \"1\",\n \ + \ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\ + : null,\n \"samlltype\": null,\n \"leader\"\ + : null,\n \"back_state\": null,\n \"internaldept\"\ + : null,\n \"time_unit\": null,\n \"time_boundry\"\ + : null,\n \"level2_upload\": null,\n \"\ + level3_upload\": null,\n \"is_callback\": null,\n \ + \ \"callnum\": \"17821175811\",\n \"wp_type_samll\"\ + : null,\n \"zsid\": null,\n \"satisfied_level\"\ + : null,\n \"hf_solved\": null,\n \"hf_resonable\"\ + : null,\n \"callid\": \"1773301414-472044\",\n \ + \ \"recall_state\": null,\n \"calltime\": \"2026-03-12\ + \ 15:44:06\",\n \"read_flag\": \"0\",\n \ + \ \"hurry_flag\": \"0\",\n \"timeout_flag\": \"0\",\n \ + \ \"timeout_flag_new\": \"0\",\n \"memory_type\"\ + : \"0\",\n \"hurry_count\": \"0\",\n \"\ + special_state\": null,\n \"refuse\": null,\n \ + \ \"class4\": \"5059\",\n \"wp_yn_state\": \"0\",\n\ + \ \"wp_letter_upload\": null,\n \"wp_source\"\ + : \"1\",\n \"wp_appoint\": \"0\",\n \"\ + wp_supplement_state\": \"0\",\n \"ishidden\": \"0\",\n \ + \ \"ispublic\": null,\n \"rel_age\": null,\n\ + \ \"appeal_upload\": null,\n \"appeal_sid\"\ + : null,\n \"reply_point\": null,\n \"\ + assign_flag\": \"0\",\n \"wp_title\": null,\n \ + \ \"is_guide\": \"0\",\n \"appeal_upload_cb\": null,\n\ + \ \"permitback_flag\": null,\n \"mark\"\ + : null,\n \"coordinate\": null,\n \"wp_customertype\"\ + : \"2\",\n \"wp_servicetype\": \"1\",\n \ + \ \"calledno\": \"12345\",\n \"seperated\": \"2\",\n \ + \ \"intelli\": null,\n \"encall\": \"1\"\ + ,\n \"national\": \"2\",\n \"knowledge_id\"\ + : null,\n \"citizen_id\": null,\n \"icd_agent_name\"\ + : null,\n \"channelName\": \"电话\",\n \"\ + wpClassName\": \"经济综合类/税务/税收政策/所得税/企业所得税\",\n \"wpClassValue\"\ + : \"2100000/2109000/2109100/2109110/2109111\",\n \"zbdw\"\ + : null,\n \"bj_flag\": \"已办结\",\n \"yq_flag\"\ + : \"0\",\n \"callback_status\": \"未复核\",\n \ + \ \"repeatWpid\": null,\n \"repeatReason\": null,\n\ + \ \"flags\": [],\n \"process_curr_node\"\ + : \"node_archived\",\n \"process_curr_node_name\": \"工单归档\"\ + ,\n \"non_visit_reason_option\": null,\n \ + \ \"non_visit_reason\": null,\n \"visit_review_assign_status\"\ + : null,\n \"visit_review_assign_user\": null,\n \ + \ \"rel_province\": \"1789\",\n \"rel_point_x\"\ + : null,\n \"rel_point_y\": null,\n \"\ + region_jd\": null,\n \"region_jw\": null,\n \ + \ \"poi_string\": \"\",\n \"address_code\": \"2032000743951831040\"\ + ,\n \"address_road\": \"本市\",\n \"spitCount\"\ + : 0,\n \"processed_infos\": [\n {\n\ + \ \"node_code\": \"node_start\",\n \ + \ \"node_name\": \"提交工单\",\n \"handler_user_no\"\ + : \"4779\",\n \"handler_user_name\": \"卢茜\",\n \ + \ \"handler_dept_id\": \"3073\",\n \ + \ \"handler_dept_name\": \"运营中心（话务11组）\",\n \ + \ \"handler_time\": \"2026-03-12 15:48:24\",\n \ + \ \"handler_mark\": null,\n \"next_state\": null\n\ + \ }\n ],\n \"workOrderCurrentProcessedInfo\"\ + : null,\n \"tag_ids\": null,\n \"pool_tag_ids\"\ + : null,\n \"deposit_sign\": null,\n \"\ + undertake_back_count\": \"0\",\n \"event_id\": null,\n \ + \ \"event_name\": null,\n \"visit_interest_users\"\ + : null,\n \"deptLevel2vice1Name\": null,\n \ + \ \"deptLevel2vice2Name\": null,\n \"multipleSamEvent\"\ + : null,\n \"multiple_flag\": \"否\",\n \ + \ \"process_handle_time\": \"2026-03-12 15:48:24\",\n \"\ + threaten_flag\": \"0\",\n \"back_zr_gs1\": null,\n \ + \ \"back_zr_gs2\": null,\n \"back_summary\"\ + : null,\n \"lock_type\": null,\n \"initiate_review_time\"\ + : null,\n \"review_initiator\": null,\n \ + \ \"delay_apply_time\": null,\n \"dispatch_time\": null,\n\ + \ \"acquiring_time\": null,\n \"finish_report\"\ + : null,\n \"new_class1_name\": \"经济综合类\",\n \ + \ \"new_class2_name\": \"税务\",\n \"new_class3_name\"\ + : \"税收政策\",\n \"new_class4_name\": \"所得税\",\n \ + \ \"new_class5_name\": \"企业所得税\",\n \"follow_up_person\"\ + : null,\n \"follow_up_time\": null,\n \ + \ \"sect_id\": null,\n \"rel_address_sp\": \"本市本市本市\",\n\ + \ \"undertake_unit_handle_result\": null,\n \ + \ \"is_print\": null,\n \"finish_time\": null,\n \ + \ \"uni_rpinfo_id\": \"0\",\n \"wpClass4Name\"\ + : \"经济综合类/税务/税收政策/企业征税\",\n \"class1_name\": null,\n \ + \ \"class2_name\": null,\n \"class3_name\"\ + : null,\n \"class4_name\": null,\n \"\ + wpClass4Value\": \"1335/1538/5051/5059\",\n \"detail_address\"\ + : \"\",\n \"tki_flag\": null,\n \"supervision_guide_flag\"\ + : null,\n \"cb_handle_time\": null,\n \ + \ \"hfReviewState\": null,\n \"is_message\": \"0\",\n \ + \ \"messageOptional\": null,\n \"messageOptionalValue\"\ + : null,\n \"channel_dept_name\": null,\n \ + \ \"tag_names\": null,\n \"grid_no\": null,\n \ + \ \"xxd_id\": null,\n \"xxd_optional\": null,\n\ + \ \"xxd_two_read_flag\": null,\n \"xxd_two_read_by\"\ + : null,\n \"xxd_two_read_time\": null,\n \ + \ \"xxd_three_read_flag\": null,\n \"xxd_three_read_by\"\ + : null,\n \"xxd_three_read_time\": null,\n \ + \ \"xxd_state\": null,\n \"xxd_create_time\": null,\n\ + \ \"xxd_update_time\": null,\n \"xxd_last_message\"\ + : null,\n \"xxd_save_order_status\": null,\n \ + \ \"two_call_first_conn_flag\": null,\n \"two_call_record_flag\"\ + : null,\n \"two_call_first_conn_state\": null,\n \ + \ \"nextoperation2\": \"直接解答\",\n \"newClass1\"\ + : \"2100000\",\n \"newClass2\": \"2109000\",\n \ + \ \"newClass3\": \"2109100\",\n \"newClass4\": \"\ + 2109110\",\n \"newClass5\": \"2109111\"\n \ + \ },\n {\n \"scid\": \"90000009329096\",\n\ + \ \"wpid\": \"20260212214927\",\n \"lock_flag\"\ + : \"0\",\n \"customer_name\": null,\n \ + \ \"phoneno\": null,\n \"mobile\": null,\n \ + \ \"address\": null,\n \"gender\": \"1\",\n \ + \ \"faxno\": null,\n \"email\": null,\n \ + \ \"district\": \"1789\",\n \"wp_type\": \"\ + 咨询类\",\n \"class1\": \"1331\",\n \"class2\"\ + : \"1515\",\n \"class3\": \"3134\",\n \ + \ \"summary\": \"市民来电咨询：其是企业，2026年1月应该给两名员工缴纳公积金，但只缴纳了一人，另一人如何补缴，该人员账户处于待缴存停缴，询问如何操作。\"\ + ,\n \"rel_address\": \"本市\",\n \"rel_district\"\ + : \"1789\",\n \"rel_district_name\": \"本市\",\n \ + \ \"rel_name\": \"女士\",\n \"rel_phoneno\": \"17821175811\"\ + ,\n \"note\": \"\",\n \"isrepeat\": \"\ + 0\",\n \"starttime\": \"2026-02-12 12:27:58\",\n \ + \ \"sender\": \"1974\",\n \"updatetime\": \"2026-02-12\ + \ 12:28:00\",\n \"lastmessage\": \" 已转接专席转接成功，故归档\",\n \ + \ \"state\": \"12345热线前台受理\",\n \"supervision\"\ + : \"0\",\n \"supervisionstate\": null,\n \ + \ \"supervisiondocument\": null,\n \"supervisionoperator\"\ + : null,\n \"supervisionoperatorStr\": null,\n \ + \ \"dept_level2\": \" \",\n \"dept_level3\": null,\n\ + \ \"deptLevel3Name\": null,\n \"level2_operator\"\ + : null,\n \"level3_operator\": null,\n \ + \ \"timelimite\": \"15\",\n \"satisfied\": null,\n \ + \ \"reasonable\": null,\n \"solved\": null,\n\ + \ \"callback_flag\": null,\n \"next_state\"\ + : \"工单归档（电话转接）\",\n \"cardtype\": null,\n \ + \ \"cardnum\": null,\n \"priority\": \"1\",\n \ + \ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\ + : null,\n \"samlltype\": null,\n \"leader\"\ + : null,\n \"back_state\": null,\n \"internaldept\"\ + : null,\n \"time_unit\": null,\n \"time_boundry\"\ + : null,\n \"level2_upload\": null,\n \"\ + level3_upload\": null,\n \"is_callback\": null,\n \ + \ \"callnum\": \"17821175811\",\n \"wp_type_samll\"\ + : null,\n \"zsid\": null,\n \"satisfied_level\"\ + : null,\n \"hf_solved\": null,\n \"hf_resonable\"\ + : null,\n \"callid\": \"1770870278-533223\",\n \ + \ \"recall_state\": null,\n \"calltime\": \"2026-02-12\ + \ 12:25:44\",\n \"read_flag\": \"0\",\n \ + \ \"hurry_flag\": \"0\",\n \"timeout_flag\": \"0\",\n \ + \ \"timeout_flag_new\": \"0\",\n \"memory_type\"\ + : \"0\",\n \"hurry_count\": \"0\",\n \"\ + special_state\": null,\n \"refuse\": null,\n \ + \ \"class4\": \"4449\",\n \"wp_yn_state\": \"0\",\n\ + \ \"wp_letter_upload\": null,\n \"wp_source\"\ + : \"1\",\n \"wp_appoint\": \"0\",\n \"\ + wp_supplement_state\": \"0\",\n \"ishidden\": \"0\",\n \ + \ \"ispublic\": null,\n \"rel_age\": null,\n\ + \ \"appeal_upload\": null,\n \"appeal_sid\"\ + : null,\n \"reply_point\": null,\n \"\ + assign_flag\": \"0\",\n \"wp_title\": null,\n \ + \ \"is_guide\": \"0\",\n \"appeal_upload_cb\": null,\n\ + \ \"permitback_flag\": null,\n \"mark\"\ + : null,\n \"coordinate\": null,\n \"wp_customertype\"\ + : \"1\",\n \"wp_servicetype\": \"1\",\n \ + \ \"calledno\": \"12345\",\n \"seperated\": \"2\",\n \ + \ \"intelli\": null,\n \"encall\": \"1\"\ + ,\n \"national\": \"2\",\n \"knowledge_id\"\ + : null,\n \"citizen_id\": null,\n \"icd_agent_name\"\ + : null,\n \"channelName\": \"电话\",\n \"\ + wpClassName\": \"住房和城乡建设类/住房公积金/住房公积金/公积金管理/缴存\",\n \"wpClassValue\"\ + : \"2500000/2500004/2500016/2500065/2500229\",\n \"zbdw\"\ + : null,\n \"bj_flag\": \"已办结\",\n \"yq_flag\"\ + : \"0\",\n \"callback_status\": \"未复核\",\n \ + \ \"repeatWpid\": null,\n \"repeatReason\": null,\n\ + \ \"flags\": [],\n \"process_curr_node\"\ + : \"node_archived\",\n \"process_curr_node_name\": \"工单归档\"\ + ,\n \"non_visit_reason_option\": null,\n \ + \ \"non_visit_reason\": null,\n \"visit_review_assign_status\"\ + : null,\n \"visit_review_assign_user\": null,\n \ + \ \"rel_province\": \"1789\",\n \"rel_point_x\"\ + : null,\n \"rel_point_y\": null,\n \"\ + region_jd\": null,\n \"region_jw\": null,\n \ + \ \"poi_string\": \"\",\n \"address_code\": \"2021803442578919424\"\ + ,\n \"address_road\": \"本市\",\n \"spitCount\"\ + : 0,\n \"processed_infos\": [\n {\n\ + \ \"node_code\": \"node_start\",\n \ + \ \"node_name\": \"提交工单\",\n \"handler_user_no\"\ + : \"1974\",\n \"handler_user_name\": \"张双双\",\n \ + \ \"handler_dept_id\": \"4591\",\n \ + \ \"handler_dept_name\": \"运营中心（话务19组）\",\n \ + \ \"handler_time\": \"2026-02-12 12:27:58\",\n \ + \ \"handler_mark\": null,\n \"next_state\":\ + \ null\n }\n ],\n \ + \ \"workOrderCurrentProcessedInfo\": null,\n \"tag_ids\"\ + : null,\n \"pool_tag_ids\": null,\n \"\ + deposit_sign\": null,\n \"undertake_back_count\": \"0\",\n\ + \ \"event_id\": null,\n \"event_name\"\ + : null,\n \"visit_interest_users\": null,\n \ + \ \"deptLevel2vice1Name\": null,\n \"deptLevel2vice2Name\"\ + : null,\n \"multipleSamEvent\": null,\n \ + \ \"multiple_flag\": \"否\",\n \"process_handle_time\":\ + \ \"2026-02-12 12:27:58\",\n \"threaten_flag\": \"0\",\n\ + \ \"back_zr_gs1\": null,\n \"back_zr_gs2\"\ + : null,\n \"back_summary\": null,\n \"\ + lock_type\": null,\n \"initiate_review_time\": null,\n \ + \ \"review_initiator\": null,\n \"delay_apply_time\"\ + : null,\n \"dispatch_time\": null,\n \"\ + acquiring_time\": null,\n \"finish_report\": null,\n \ + \ \"new_class1_name\": \"住房和城乡建设类\",\n \"\ + new_class2_name\": \"住房公积金\",\n \"new_class3_name\": \"住房公积金\"\ + ,\n \"new_class4_name\": \"公积金管理\",\n \ + \ \"new_class5_name\": \"缴存\",\n \"follow_up_person\": null,\n\ + \ \"follow_up_time\": null,\n \"sect_id\"\ + : null,\n \"rel_address_sp\": \"本市本市本市\",\n \ + \ \"undertake_unit_handle_result\": null,\n \"is_print\"\ + : null,\n \"finish_time\": null,\n \"\ + uni_rpinfo_id\": \"0\",\n \"wpClass4Name\": \"建设交通类/住房保障/市场交易管理/住房公积金\"\ + ,\n \"class1_name\": null,\n \"class2_name\"\ + : null,\n \"class3_name\": null,\n \"\ + class4_name\": null,\n \"wpClass4Value\": \"1331/1515/3134/4449\"\ + ,\n \"detail_address\": \"\",\n \"tki_flag\"\ + : null,\n \"supervision_guide_flag\": null,\n \ + \ \"cb_handle_time\": null,\n \"hfReviewState\":\ + \ null,\n \"is_message\": \"0\",\n \"\ + messageOptional\": null,\n \"messageOptionalValue\": null,\n\ + \ \"channel_dept_name\": null,\n \"tag_names\"\ + : null,\n \"grid_no\": null,\n \"xxd_id\"\ + : null,\n \"xxd_optional\": null,\n \"\ + xxd_two_read_flag\": null,\n \"xxd_two_read_by\": null,\n\ + \ \"xxd_two_read_time\": null,\n \"xxd_three_read_flag\"\ + : null,\n \"xxd_three_read_by\": null,\n \ + \ \"xxd_three_read_time\": null,\n \"xxd_state\": null,\n\ + \ \"xxd_create_time\": null,\n \"xxd_update_time\"\ + : null,\n \"xxd_last_message\": null,\n \ + \ \"xxd_save_order_status\": null,\n \"two_call_first_conn_flag\"\ + : null,\n \"two_call_record_flag\": null,\n \ + \ \"two_call_first_conn_state\": null,\n \"nextoperation2\"\ + : \"专席转接\",\n \"newClass1\": \"2500000\",\n \ + \ \"newClass2\": \"2500004\",\n \"newClass3\": \"2500016\"\ + ,\n \"newClass4\": \"2500065\",\n \"newClass5\"\ + : \"2500229\"\n },\n {\n \"\ + scid\": \"90000007710649\",\n \"wpid\": \"20251231224137\"\ + ,\n \"lock_flag\": \"0\",\n \"customer_name\"\ + : null,\n \"phoneno\": null,\n \"mobile\"\ + : null,\n \"address\": null,\n \"gender\"\ + : \"1\",\n \"faxno\": null,\n \"email\"\ + : null,\n \"district\": \"1789\",\n \"\ + wp_type\": \"咨询类\",\n \"class1\": \"1335\",\n \ + \ \"class2\": \"1349\",\n \"class3\": \"42670\",\n\ + \ \"summary\": \"市民来电咨询：企业登记在线自然人电子签名总是失败，代码20014，询问具体情况。\"\ + ,\n \"rel_address\": \"本市\",\n \"rel_district\"\ + : \"1789\",\n \"rel_district_name\": \"本市\",\n \ + \ \"rel_name\": \"女士\",\n \"rel_phoneno\": \"17821175811\"\ + ,\n \"note\": \"\",\n \"isrepeat\": \"\ + 0\",\n \"starttime\": \"2025-12-31 14:40:40\",\n \ + \ \"sender\": \"2983\",\n \"updatetime\": \"2025-12-31\ + \ 14:40:43\",\n \"lastmessage\": \" 已转接数字专席转接成功，故归档\",\n\ + \ \"state\": \"12345热线前台受理\",\n \"supervision\"\ + : \"0\",\n \"supervisionstate\": null,\n \ + \ \"supervisiondocument\": null,\n \"supervisionoperator\"\ + : null,\n \"supervisionoperatorStr\": null,\n \ + \ \"dept_level2\": \" \",\n \"dept_level3\": null,\n\ + \ \"deptLevel3Name\": null,\n \"level2_operator\"\ + : null,\n \"level3_operator\": null,\n \ + \ \"timelimite\": \"15\",\n \"satisfied\": null,\n \ + \ \"reasonable\": null,\n \"solved\": null,\n\ + \ \"callback_flag\": null,\n \"next_state\"\ + : \"工单归档（电话转接）\",\n \"cardtype\": null,\n \ + \ \"cardnum\": null,\n \"priority\": \"1\",\n \ + \ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\ + : null,\n \"samlltype\": null,\n \"leader\"\ + : null,\n \"back_state\": null,\n \"internaldept\"\ + : null,\n \"time_unit\": null,\n \"time_boundry\"\ + : null,\n \"level2_upload\": null,\n \"\ + level3_upload\": null,\n \"is_callback\": null,\n \ + \ \"callnum\": \"17821175811\",\n \"wp_type_samll\"\ + : null,\n \"zsid\": null,\n \"satisfied_level\"\ + : null,\n \"hf_solved\": null,\n \"hf_resonable\"\ + : null,\n \"callid\": \"1767163116-3018756\",\n \ + \ \"recall_state\": null,\n \"calltime\": \"2025-12-31\ + \ 14:39:07\",\n \"read_flag\": \"0\",\n \ + \ \"hurry_flag\": \"0\",\n \"timeout_flag\": \"0\",\n \ + \ \"timeout_flag_new\": \"0\",\n \"memory_type\"\ + : \"0\",\n \"hurry_count\": \"0\",\n \"\ + special_state\": null,\n \"refuse\": null,\n \ + \ \"class4\": \"4953\",\n \"wp_yn_state\": \"0\",\n\ + \ \"wp_letter_upload\": null,\n \"wp_source\"\ + : \"1\",\n \"wp_appoint\": \"0\",\n \"\ + wp_supplement_state\": \"0\",\n \"ishidden\": \"0\",\n \ + \ \"ispublic\": null,\n \"rel_age\": null,\n\ + \ \"appeal_upload\": null,\n \"appeal_sid\"\ + : null,\n \"reply_point\": null,\n \"\ + assign_flag\": \"0\",\n \"wp_title\": null,\n \ + \ \"is_guide\": \"0\",\n \"appeal_upload_cb\": null,\n\ + \ \"permitback_flag\": null,\n \"mark\"\ + : null,\n \"coordinate\": null,\n \"wp_customertype\"\ + : \"1\",\n \"wp_servicetype\": \"1\",\n \ + \ \"calledno\": \"12345\",\n \"seperated\": \"2\",\n \ + \ \"intelli\": null,\n \"encall\": \"1\"\ + ,\n \"national\": \"2\",\n \"knowledge_id\"\ + : null,\n \"citizen_id\": null,\n \"icd_agent_name\"\ + : null,\n \"channelName\": \"电话\",\n \"\ + wpClassName\": \"经济综合类/经信/经信服务/产业管理/电子印章\",\n \"wpClassValue\"\ + : \"2100000/2105000/2105200/2105210/2105212\",\n \"zbdw\"\ + : null,\n \"bj_flag\": \"已办结\",\n \"yq_flag\"\ + : \"0\",\n \"callback_status\": \"未复核\",\n \ + \ \"repeatWpid\": null,\n \"repeatReason\": null,\n\ + \ \"flags\": [],\n \"process_curr_node\"\ + : \"node_archived\",\n \"process_curr_node_name\": \"工单归档\"\ + ,\n \"non_visit_reason_option\": null,\n \ + \ \"non_visit_reason\": null,\n \"visit_review_assign_status\"\ + : null,\n \"visit_review_assign_user\": null,\n \ + \ \"rel_province\": \"1789\",\n \"rel_point_x\"\ + : null,\n \"rel_point_y\": null,\n \"\ + region_jd\": null,\n \"region_jw\": null,\n \ + \ \"poi_string\": \"\",\n \"address_code\": \"2006254160144764928\"\ + ,\n \"address_road\": \"本市\",\n \"spitCount\"\ + : 0,\n \"processed_infos\": [\n {\n\ + \ \"node_code\": \"node_start\",\n \ + \ \"node_name\": \"提交工单\",\n \"handler_user_no\"\ + : \"2983\",\n \"handler_user_name\": \"高婷\",\n \ + \ \"handler_dept_id\": \"3074\",\n \ + \ \"handler_dept_name\": \"运营中心（话务12组）\",\n \ + \ \"handler_time\": \"2025-12-31 14:40:40\",\n \ + \ \"handler_mark\": null,\n \"next_state\": null\n\ + \ }\n ],\n \"workOrderCurrentProcessedInfo\"\ + : null,\n \"tag_ids\": null,\n \"pool_tag_ids\"\ + : null,\n \"deposit_sign\": null,\n \"\ + undertake_back_count\": \"0\",\n \"event_id\": null,\n \ + \ \"event_name\": null,\n \"visit_interest_users\"\ + : null,\n \"deptLevel2vice1Name\": null,\n \ + \ \"deptLevel2vice2Name\": null,\n \"multipleSamEvent\"\ + : null,\n \"multiple_flag\": \"否\",\n \ + \ \"process_handle_time\": \"2025-12-31 14:40:40\",\n \"\ + threaten_flag\": \"0\",\n \"back_zr_gs1\": null,\n \ + \ \"back_zr_gs2\": null,\n \"back_summary\"\ + : null,\n \"lock_type\": null,\n \"initiate_review_time\"\ + : null,\n \"review_initiator\": null,\n \ + \ \"delay_apply_time\": null,\n \"dispatch_time\": null,\n\ + \ \"acquiring_time\": null,\n \"finish_report\"\ + : null,\n \"new_class1_name\": \"经济综合类\",\n \ + \ \"new_class2_name\": \"经信\",\n \"new_class3_name\"\ + : \"经信服务\",\n \"new_class4_name\": \"产业管理\",\n \ + \ \"new_class5_name\": \"电子印章\",\n \"follow_up_person\"\ + : null,\n \"follow_up_time\": null,\n \ + \ \"sect_id\": null,\n \"rel_address_sp\": \"本市本市本市\",\n\ + \ \"undertake_unit_handle_result\": null,\n \ + \ \"is_print\": null,\n \"finish_time\": null,\n \ + \ \"uni_rpinfo_id\": \"0\",\n \"wpClass4Name\"\ + : \"经济综合类/经济信息化/法人一证通/法人一证通\",\n \"class1_name\": null,\n\ + \ \"class2_name\": null,\n \"class3_name\"\ + : null,\n \"class4_name\": null,\n \"\ + wpClass4Value\": \"1335/1349/42670/4953\",\n \"detail_address\"\ + : \"\",\n \"tki_flag\": null,\n \"supervision_guide_flag\"\ + : null,\n \"cb_handle_time\": null,\n \ + \ \"hfReviewState\": null,\n \"is_message\": \"0\",\n \ + \ \"messageOptional\": null,\n \"messageOptionalValue\"\ + : null,\n \"channel_dept_name\": null,\n \ + \ \"tag_names\": null,\n \"grid_no\": null,\n \ + \ \"xxd_id\": null,\n \"xxd_optional\": null,\n\ + \ \"xxd_two_read_flag\": null,\n \"xxd_two_read_by\"\ + : null,\n \"xxd_two_read_time\": null,\n \ + \ \"xxd_three_read_flag\": null,\n \"xxd_three_read_by\"\ + : null,\n \"xxd_three_read_time\": null,\n \ + \ \"xxd_state\": null,\n \"xxd_create_time\": null,\n\ + \ \"xxd_update_time\": null,\n \"xxd_last_message\"\ + : null,\n \"xxd_save_order_status\": null,\n \ + \ \"two_call_first_conn_flag\": null,\n \"two_call_record_flag\"\ + : null,\n \"two_call_first_conn_state\": null,\n \ + \ \"nextoperation2\": \"专席转接\",\n \"newClass1\"\ + : \"2100000\",\n \"newClass2\": \"2105000\",\n \ + \ \"newClass3\": \"2105200\",\n \"newClass4\": \"\ + 2105210\",\n \"newClass5\": \"2105212\"\n \ + \ },\n {\n \"scid\": \"75653202\",\n \ + \ \"wpid\": \"20250529036639\",\n \"lock_flag\"\ + : \"0\",\n \"customer_name\": null,\n \ + \ \"phoneno\": null,\n \"mobile\": null,\n \ + \ \"address\": null,\n \"gender\": \"1\",\n \ + \ \"faxno\": null,\n \"email\": null,\n \ + \ \"district\": \"1789\",\n \"wp_type\": \"\ + 咨询类\",\n \"class1\": \"1337\",\n \"class2\"\ + : \"1354\",\n \"class3\": \"3195\",\n \ + \ \"summary\": \"市民来电反映:其要开一家小吃店，现咨询是否有对于食品安全岗位的岗前培训信息。\",\n \ + \ \"rel_address\": \"本市\",\n \"rel_district\": \"1789\"\ + ,\n \"rel_district_name\": \"本市\",\n \"\ + rel_name\": \"贺女士 \",\n \"rel_phoneno\": \"13381883013\"\ + ,\n \"note\": null,\n \"isrepeat\": \"\ + 0\",\n \"starttime\": \"2025-05-29 18:00:35\",\n \ + \ \"sender\": \"2066\",\n \"updatetime\": \"2025-06-05\ + \ 16:54:13\",\n \"lastmessage\": \"已电话告知市民相关政策信息。\",\n \ + \ \"state\": \"二级承办单位处理\",\n \"supervision\"\ + : \"0\",\n \"supervisionstate\": null,\n \ + \ \"supervisiondocument\": null,\n \"supervisionoperator\"\ + : null,\n \"supervisionoperatorStr\": null,\n \ + \ \"dept_level2\": \"4545\",\n \"dept_level3\": null,\n\ + \ \"deptLevel3Name\": null,\n \"level2_operator\"\ + : null,\n \"level3_operator\": null,\n \ + \ \"timelimite\": \"15\",\n \"satisfied\": null,\n \ + \ \"reasonable\": null,\n \"solved\": \"实际解决\"\ + ,\n \"callback_flag\": null,\n \"next_state\"\ + : \"工单回访\",\n \"cardtype\": null,\n \"\ + cardnum\": null,\n \"priority\": \"1\",\n \ + \ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\ + : null,\n \"samlltype\": null,\n \"leader\"\ + : null,\n \"back_state\": null,\n \"internaldept\"\ + : null,\n \"time_unit\": null,\n \"time_boundry\"\ + : \"2025-06-20 18:00:35\",\n \"level2_upload\": null,\n \ + \ \"level3_upload\": null,\n \"is_callback\"\ + : \"3\",\n \"callnum\": \"17821175811\",\n \ + \ \"wp_type_samll\": null,\n \"zsid\": null,\n \ + \ \"satisfied_level\": null,\n \"hf_solved\"\ + : null,\n \"hf_resonable\": null,\n \"\ + callid\": \"1748512544-2836797\",\n \"recall_state\": null,\n\ + \ \"calltime\": \"2025-05-29 17:57:02\",\n \ + \ \"read_flag\": \"1\",\n \"hurry_flag\": \"0\",\n \ + \ \"timeout_flag\": \"4\",\n \"timeout_flag_new\"\ + : \"0\",\n \"memory_type\": null,\n \"\ + hurry_count\": \"0\",\n \"special_state\": null,\n \ + \ \"refuse\": null,\n \"class4\": \"5502\",\n\ + \ \"wp_yn_state\": \"0\",\n \"wp_letter_upload\"\ + : null,\n \"wp_source\": \"1\",\n \"wp_appoint\"\ + : \"0\",\n \"wp_supplement_state\": \"0\",\n \ + \ \"ishidden\": null,\n \"ispublic\": null,\n \ + \ \"rel_age\": null,\n \"appeal_upload\":\ + \ null,\n \"appeal_sid\": null,\n \"reply_point\"\ + : \"已电话告知市民相关政策信息。\",\n \"assign_flag\": \"0\",\n \ + \ \"wp_title\": null,\n \"is_guide\": \"0\",\n\ + \ \"appeal_upload_cb\": null,\n \"permitback_flag\"\ + : null,\n \"mark\": \"BJ_1\",\n \"coordinate\"\ + : null,\n \"wp_customertype\": \"1\",\n \ + \ \"wp_servicetype\": \"1\",\n \"calledno\": \"12345\"\ + ,\n \"seperated\": \"2\",\n \"intelli\"\ + : null,\n \"encall\": \"1\",\n \"national\"\ + : \"2\",\n \"knowledge_id\": null,\n \"\ + citizen_id\": null,\n \"icd_agent_name\": null,\n \ + \ \"channelName\": \"电话\",\n \"wpClassName\"\ + : \"社会管理类/市场监管/企业监管/食品安全监管/食品质量\",\n \"wpClassValue\": \"\ + 2200000/2200001/2200008/2200062/2200255\",\n \"zbdw\": \"\ + 市市场监管局\",\n \"bj_flag\": \"已办结\",\n \"\ + yq_flag\": \"0\",\n \"callback_status\": \"未复核\",\n \ + \ \"repeatWpid\": null,\n \"repeatReason\"\ + : null,\n \"flags\": [\n \"old\"\n\ + \ ],\n \"process_curr_node\": null,\n\ + \ \"process_curr_node_name\": null,\n \ + \ \"non_visit_reason_option\": null,\n \"non_visit_reason\"\ + : null,\n \"visit_review_assign_status\": null,\n \ + \ \"visit_review_assign_user\": null,\n \"rel_province\"\ + : null,\n \"rel_point_x\": null,\n \"\ + rel_point_y\": null,\n \"region_jd\": null,\n \ + \ \"region_jw\": null,\n \"poi_string\": null,\n\ + \ \"address_code\": null,\n \"address_road\"\ + : null,\n \"spitCount\": 0,\n \"processed_infos\"\ + : null,\n \"workOrderCurrentProcessedInfo\": null,\n \ + \ \"tag_ids\": null,\n \"pool_tag_ids\": null,\n\ + \ \"deposit_sign\": null,\n \"undertake_back_count\"\ + : \"0\",\n \"event_id\": null,\n \"event_name\"\ + : null,\n \"visit_interest_users\": null,\n \ + \ \"deptLevel2vice1Name\": null,\n \"deptLevel2vice2Name\"\ + : null,\n \"multipleSamEvent\": null,\n \ + \ \"multiple_flag\": \"否\",\n \"process_handle_time\":\ + \ null,\n \"threaten_flag\": null,\n \"\ + back_zr_gs1\": null,\n \"back_zr_gs2\": null,\n \ + \ \"back_summary\": null,\n \"lock_type\": null,\n\ + \ \"initiate_review_time\": null,\n \"\ + review_initiator\": null,\n \"delay_apply_time\": null,\n\ + \ \"dispatch_time\": \"2025-05-29 18:00:36\",\n \ + \ \"acquiring_time\": null,\n \"finish_report\"\ + : null,\n \"new_class1_name\": \"社会管理类\",\n \ + \ \"new_class2_name\": \"市场监管\",\n \"new_class3_name\"\ + : \"企业监管\",\n \"new_class4_name\": \"食品安全监管\",\n \ + \ \"new_class5_name\": \"食品质量\",\n \"follow_up_person\"\ + : null,\n \"follow_up_time\": null,\n \ + \ \"sect_id\": null,\n \"rel_address_sp\": \"本市\",\n \ + \ \"undertake_unit_handle_result\": null,\n \ + \ \"is_print\": null,\n \"finish_time\": \"2025-06-05 16:06:13\"\ + ,\n \"uni_rpinfo_id\": \"0\",\n \"wpClass4Name\"\ + : \"安全监管类/食品药品安全/安全管理/食品安全\",\n \"class1_name\": null,\n\ + \ \"class2_name\": null,\n \"class3_name\"\ + : null,\n \"class4_name\": null,\n \"\ + wpClass4Value\": \"1337/1354/3195/5502\",\n \"detail_address\"\ + : null,\n \"tki_flag\": null,\n \"supervision_guide_flag\"\ + : null,\n \"cb_handle_time\": null,\n \ + \ \"hfReviewState\": null,\n \"is_message\": \"0\",\n \ + \ \"messageOptional\": null,\n \"messageOptionalValue\"\ + : null,\n \"channel_dept_name\": null,\n \ + \ \"tag_names\": null,\n \"grid_no\": null,\n \ + \ \"xxd_id\": null,\n \"xxd_optional\": null,\n\ + \ \"xxd_two_read_flag\": null,\n \"xxd_two_read_by\"\ + : null,\n \"xxd_two_read_time\": null,\n \ + \ \"xxd_three_read_flag\": null,\n \"xxd_three_read_by\"\ + : null,\n \"xxd_three_read_time\": null,\n \ + \ \"xxd_state\": null,\n \"xxd_create_time\": null,\n\ + \ \"xxd_update_time\": null,\n \"xxd_last_message\"\ + : null,\n \"xxd_save_order_status\": null,\n \ + \ \"two_call_first_conn_flag\": null,\n \"two_call_record_flag\"\ + : null,\n \"two_call_first_conn_state\": null,\n \ + \ \"nextoperation2\": null,\n \"newClass1\": \"\ + 2200000\",\n \"newClass2\": \"2200001\",\n \ + \ \"newClass3\": \"2200008\",\n \"newClass4\": \"2200062\"\ + ,\n \"newClass5\": \"2200255\"\n },\n \ + \ {\n \"scid\": \"75309657\",\n \ + \ \"wpid\": \"20250521012896\",\n \"lock_flag\": \"\ + 0\",\n \"customer_name\": null,\n \"phoneno\"\ + : null,\n \"mobile\": null,\n \"address\"\ + : null,\n \"gender\": \"0\",\n \"faxno\"\ + : null,\n \"email\": null,\n \"district\"\ + : \"1789\",\n \"wp_type\": \"求助类\",\n \ + \ \"class1\": \"1334\",\n \"class2\": \"1528\",\n \ + \ \"class3\": \"3047\",\n \"summary\": \"【为企服务】市民来电反映:简易注销公示期满后如何操作\"\ + ,\n \"rel_address\": \"本市\",\n \"rel_district\"\ + : \"1789\",\n \"rel_district_name\": \"本市\",\n \ + \ \"rel_name\": \"先生\",\n \"rel_phoneno\": \"17821175811\"\ + ,\n \"note\": null,\n \"isrepeat\": \"\ + 0\",\n \"starttime\": \"2025-05-21 11:06:50\",\n \ + \ \"sender\": \"3925\",\n \"updatetime\": \"2025-05-21\ + \ 11:06:50\",\n \"lastmessage\": \"转接成功,归档\",\n \ + \ \"state\": \"12345热线前台受理\",\n \"supervision\"\ + : \"0\",\n \"supervisionstate\": null,\n \ + \ \"supervisiondocument\": null,\n \"supervisionoperator\"\ + : null,\n \"supervisionoperatorStr\": null,\n \ + \ \"dept_level2\": null,\n \"dept_level3\": null,\n\ + \ \"deptLevel3Name\": null,\n \"level2_operator\"\ + : null,\n \"level3_operator\": null,\n \ + \ \"timelimite\": \"15\",\n \"satisfied\": null,\n \ + \ \"reasonable\": null,\n \"solved\": null,\n\ + \ \"callback_flag\": null,\n \"next_state\"\ + : \"工单归档（电话转接）\",\n \"cardtype\": null,\n \ + \ \"cardnum\": null,\n \"priority\": \"1\",\n \ + \ \"dept_level2vice1\": null,\n \"dept_level2vice2\"\ + : null,\n \"samlltype\": null,\n \"leader\"\ + : null,\n \"back_state\": null,\n \"internaldept\"\ + : null,\n \"time_unit\": null,\n \"time_boundry\"\ + : null,\n \"level2_upload\": null,\n \"\ + level3_upload\": null,\n \"is_callback\": null,\n \ + \ \"callnum\": \"17821175811\",\n \"wp_type_samll\"\ + : null,\n \"zsid\": null,\n \"satisfied_level\"\ + : null,\n \"hf_solved\": null,\n \"hf_resonable\"\ + : null,\n \"callid\": \"1747796559-327765\",\n \ + \ 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\"cb_handle_time\"\ + : null,\n \"hfReviewState\": null,\n \"\ + is_message\": \"0\",\n \"messageOptional\": null,\n \ + \ \"messageOptionalValue\": null,\n \"channel_dept_name\"\ + : null,\n \"tag_names\": null,\n \"grid_no\"\ + : null,\n \"xxd_id\": null,\n \"xxd_optional\"\ + : null,\n \"xxd_two_read_flag\": null,\n \ + \ \"xxd_two_read_by\": null,\n \"xxd_two_read_time\":\ + \ null,\n \"xxd_three_read_flag\": null,\n \ + \ \"xxd_three_read_by\": null,\n \"xxd_three_read_time\"\ + : null,\n \"xxd_state\": null,\n \"xxd_create_time\"\ + : null,\n \"xxd_update_time\": null,\n \ + \ \"xxd_last_message\": null,\n \"xxd_save_order_status\"\ + : null,\n \"two_call_first_conn_flag\": null,\n \ + \ \"two_call_record_flag\": null,\n \"two_call_first_conn_state\"\ + : null,\n \"nextoperation2\": \"直接解答\",\n \ + \ \"newClass1\": \"2200000\",\n \"newClass2\": \"2200001\"\ + ,\n \"newClass3\": \"2200007\",\n \"newClass4\"\ + : \"2200050\",\n \"newClass5\": \"2200231\"\n \ + \ }\n ]\n },\n \"classVoList\": null\n },\n\ + \ \"timeStamp\": 1773307524427,\n \"error\": false\n}" + value_type: string + - description: ASR + id: 50780160-8967-4160-96ef-5dfbf4c873f3 + name: ASR + selector: + - conversation + - ASR + value: '[坐席]您好，请问有什么可以帮您？[市民]唉，你好，我就是投诉那个巨人网络的。[坐席]对的嗯。[市民]都都投诉好几天了，他们怎么也没有人跟我联系呢？[坐席]嗯，这个工单管理部门还在处理当中，女士他们一般处理的话，一到15个工作日。[坐席]还没有办结，您需要我可以帮您再去催一下的。[市民]上那里催一下，因为他那个app那个是上传资料，根本就传不上去。[坐席]哦，好的，我帮您再去催一催。[市民]对我要求那个人工审核。[坐席]好的，我会帮您。[市民]那直接跟我联系，我发微信发给他。[坐席]好的，我帮您再去督促。[坐席]那如您没有其他服务需求嗯。[市民]嗯，好的，谢谢，麻烦你了，帮我多多催一下。[市民]嗯，你好。[坐席]好的，如您没有其他服务需求，稍后请对我的服务作出评价，感谢您的来电嗯。[坐席]好的好的。[市民]，反正就让他们给我联系，早点退款，就啥，就就就这一个要求。[坐席]好的，感谢您的来电，再见。' + value_type: string + environment_variables: [] + features: + file_upload: + allowed_file_extensions: + - .JPG + - .JPEG + - .PNG + - .GIF + - .WEBP + - .SVG + allowed_file_types: + - image + allowed_file_upload_methods: + - local_file + - remote_url + enabled: false + fileUploadConfig: + attachment_image_file_size_limit: 2 + audio_file_size_limit: 50 + batch_count_limit: 5 + file_size_limit: 15 + file_upload_limit: 20 + image_file_batch_limit: 10 + image_file_size_limit: 10 + single_chunk_attachment_limit: 10 + video_file_size_limit: 100 + workflow_file_upload_limit: 10 + image: + enabled: false + number_limits: 3 + transfer_methods: + - local_file + - remote_url + number_limits: 3 + opening_statement: '' + retriever_resource: + enabled: true + sensitive_word_avoidance: + enabled: false + speech_to_text: + enabled: false + suggested_questions: [] + suggested_questions_after_answer: + enabled: false + text_to_speech: + enabled: false + language: '' + voice: '' + graph: + edges: + - data: + isInLoop: false + sourceType: llm + targetType: answer + id: llm-source-answer-target + selected: false + source: llm + sourceHandle: source + target: answer + targetHandle: target + type: custom + zIndex: 0 + - data: + isInLoop: false + sourceType: start + targetType: if-else + id: 1773223338501-source-1773284295214-target + selected: false + 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target + type: custom + zIndex: 0 + - data: + isInLoop: false + sourceType: tool + targetType: code + id: 1773649370571-source-17736500528290-target + source: '1773649370571' + sourceHandle: source + target: '17736500528290' + targetHandle: target + type: custom + zIndex: 0 + - data: + isInLoop: false + sourceType: code + targetType: tool + id: 17736500528290-source-1773649431857-target + source: '17736500528290' + sourceHandle: source + target: '1773649431857' + targetHandle: target + type: custom + zIndex: 0 + - data: + isInLoop: false + sourceType: tool + targetType: code + id: 1773649431857-source-17736500578810-target + source: '1773649431857' + sourceHandle: source + target: '17736500578810' + targetHandle: target + type: custom + zIndex: 0 + - data: + isInLoop: false + sourceType: code + targetType: tool + id: 17736500578810-source-1773649472957-target + source: '17736500578810' + sourceHandle: source + target: '1773649472957' + targetHandle: target + type: custom + zIndex: 0 + 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targetHandle: target + type: custom + zIndex: 0 + - data: + isInIteration: false + isInLoop: false + sourceType: llm + targetType: answer + id: 1773675573891-source-1773675774208-target + source: '1773675573891' + sourceHandle: source + target: '1773675774208' + targetHandle: target + type: custom + zIndex: 0 + - data: + isInIteration: false + isInLoop: false + sourceType: llm + targetType: tool + id: 1773223450176-source-1773677256408-target + source: '1773223450176' + sourceHandle: source + target: '1773677256408' + targetHandle: target + type: custom + zIndex: 0 + - data: + isInIteration: false + isInLoop: false + sourceType: tool + targetType: answer + id: 1773677256408-source-1773223455905-target + source: '1773677256408' + sourceHandle: source + target: '1773223455905' + targetHandle: target + type: custom + zIndex: 0 + - data: + isInIteration: false + isInLoop: false + sourceType: llm + targetType: tool + id: 1773223450176-source-1773677393001-target + source: '1773223450176' + sourceHandle: source + target: '1773677393001' + targetHandle: target + type: custom + zIndex: 0 + - data: + isInIteration: false + isInLoop: false + sourceType: llm + targetType: tool + id: 1773223450176-source-1773677456142-target + source: '1773223450176' + sourceHandle: source + target: '1773677456142' + targetHandle: target + type: custom + zIndex: 0 + - data: + isInLoop: false + sourceType: tool + targetType: answer + id: 1773677393001-source-1773223455905-target + source: '1773677393001' + sourceHandle: source + target: '1773223455905' + targetHandle: target + type: custom + zIndex: 0 + - data: + isInLoop: false + sourceType: tool + targetType: answer + id: 1773677456142-source-1773223455905-target + source: '1773677456142' + sourceHandle: source + target: '1773223455905' + targetHandle: target + type: custom + zIndex: 0 + - data: + isInIteration: false + isInLoop: false + sourceType: answer + targetType: code + id: 1773223455905-source-1773677837132-target + source: '1773223455905' + sourceHandle: source + target: '1773677837132' + targetHandle: target + type: custom + zIndex: 0 + - data: + isInLoop: false + sourceType: code + targetType: answer + id: 1773677837132-source-1773676071511-target + source: '1773677837132' + sourceHandle: source + target: '1773676071511' + targetHandle: target + type: custom + zIndex: 0 + nodes: + - data: + selected: false + title: User Input + type: start + variables: [] + height: 71 + id: '1773223338501' + position: + x: -527.6603014105502 + y: 248.57898343838127 + positionAbsolute: + x: -527.6603014105502 + y: 248.57898343838127 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 242 + - data: + context: + enabled: false + variable_selector: [] + model: + completion_params: + temperature: 0.7 + mode: chat + name: qwen3-32b + provider: qiniu/qiniu/qiniu + prompt_template: + - id: 0b254e1f-b7e4-4160-8182-19d054a44977 + role: system + text: "## 角色身份\n你是一位经验丰富、资深的历史来电工单分析师与精简提炼文字归纳专员。你具备极强的文本理解能力，能够从格式化的表格信息中精准提取核心信息，提取市民反映的关键事项并进行频次统计并将其转化为专业、精炼的工单记录，并进行数据统计。\n\ + \n##工作流 \n1. 请阅读格式化表格的信息内容，包含工单查询内获取的【工单编号】、【是否办结】、【工单级别】、【内容描述】、【来电时间】。\n\ + 2. 全部阅读并理解分析表格。\n3. 判断是否存在历史来电。\n4. 判断是否存在未办结工单，判断方式为：【是否办结】中，显示未办结的工单则属于未办结工单。\n\ + 5. 提取来电次数，来电次数判断依据是仅根据表格的【工单编号】字段来计算数量，【内容描述】内的工单编号不计入总来电数量。\n6. 整体分析，统计【工单级别】为紧急及次紧急的工单次数\n\ + 7. 汇总【工单编号】及【内容描述】，并进行事项分类。\n8. 对分类最多的事项进行内容描述总结，总结内容不超过20个汉字\n9. 第3.\ + \ 项判断中，若不存在历史来电信息，输出内容：市民最近第一次来电\n10. 第4. 项判断中，若存在未办结工单，则对工单内容描述进行事项总结，总结内容不超过20个汉字。如果存在多个未办结工单，按照工单来电时间，依次按照【来电时间】从近到远排列，后缀备注【未办结】\n\ + 11. 第4. 项判断中，若没有未办结工单，则对【内容描述】进行事项总结，对工单开始时间进行从近到远排序，对【来电时间】最近的一条工单的【内容描述】里面的文字内容进行归纳总结\n\ + 12. 严格按照格式输出。 \n\n##任务目标\n1. 根据【内容描述】，提炼出一句话概括总结话术：“咨询/投诉/办理/反映某一个具体的事项”。包含：人物、事件、结论。\n\ + 2. 需要精准概括【内容描述】的核心内容\n3. 只保留关键信息，不添加任何的主观内容。 \n\n##规则定义\n**客观中立**：使用第三人称（如“市民”、“客户”、“坐席员”）进行叙述，不带个人情感色彩。\n\ + **精炼准确**：语言需适配行政或商务工单风格，逻辑紧密，避免流水账。\n**鲁棒性**：若文本中存在非关键性的ASR乱码，请根据上下文推推理或忽略，确保总结通顺。\n\ + - **无废话**：直接输出结果，输出的结果数量排序进行依次显示，直至显示全部未办结事项。不要包含“好的，以下是总结”等引导语。\n\n##输出格式\n\ + **来电情况分析**：\n**来电主要事项**：\n**工单内容描述总结**：\n\n未办结1：\n未办结2：\n输出的结果数量排序进行依次显示，直至显示全部未办结事项。\n\ + \n##案例\n**Output**:\n**来电情况分析**：来电【】单，紧急次紧急 【】单\n**来电主要事项**：市民反映抖音商城网上购物问题【】\n\ + **工单内容描述总结**：市民要求转接抖音绿通" + - id: 41ab7e89-db83-4c03-915a-1a8b47158ba8 + role: user + text: '格式化表格的信息内容在下面的 XML标签内： + + + + {{#1773650283446.output#}} + + + + \nothink' + selected: false + title: 历史工单归纳 + type: llm + vision: + enabled: false + height: 86 + id: llm + position: + x: 2561.035090831654 + y: -366.113649665175 + positionAbsolute: + x: 2561.035090831654 + y: -366.113649665175 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + answer: '{{#llm.text#}}' + selected: false + title: Answer + type: answer + variables: [] + height: 101 + id: answer + position: + x: 2950.5441027876636 + y: -366.113649665175 + positionAbsolute: + x: 2950.5441027876636 + y: -366.113649665175 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + classes: + - id: '1' + name: 历史工单归纳 + - id: '2' + name: 智能填写重复工单 + - id: '1773675531864' + name: 无法确定用户意图 + instruction: '根据用户语句判断意图 + + + \nothink' + instructions: '' + model: + completion_params: + temperature: 0.1 + mode: chat + name: qwen3-32b + provider: qiniu/qiniu/qiniu + query_variable_selector: + - '1773223338501' + - sys.query + selected: false + title: 重复来电业务意图 + type: question-classifier + vision: + enabled: false + height: 206 + id: '1773223347005' + position: + x: -158.94484239667415 + y: 250.645188979904 + positionAbsolute: + x: -158.94484239667415 + y: 250.645188979904 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + context: + enabled: false + variable_selector: [] + model: + completion_params: + temperature: 0.7 + mode: chat + name: qwen3-32b + provider: qiniu/qiniu/qiniu + prompt_template: + - id: d26d9457-f38d-49d8-8d0c-60cb441cd9a1 + role: system + text: "## Role\n你是一位资深的客户服务质量分析师与工单记录专员。你具备极强的文本理解能力，能够从冗长、口语化甚至包含语音识别（ASR）错误的对话录音文本中，精准提取核心信息，并将其转化为专业、精炼的工单记录。\n\ + \n## Task\n1. 请根据工单对话内容，提炼出一句话概括总结话术，总结话术包含：操作行为+判定原因+意图识别总结。\n2. [客户]前缀的文本为用户的话；[坐席]前缀的文本为客服的话。\n\ + 3. 严格按照格式输出。 \n\n##任务目标\n1. 根据工单对话内容，提炼出一句话概括总结话术，总结话术包含：操作行为+判定原因+意图识别总结。\n\ + 2. 操作行为只能从下方中提取，操作行为分别是：催单/补充信息/撤单/咨询处理进度。\n3. 意图识别需要精准概括整段对话市民侧反映的核心内容，不超过15字，只保留关键信息，不添加任何的主观内容。\n\ + 4. 判定原因需要概括总结是如何判定的，判定原因不超过15字，只保留关键信息，不添加任何的主观内容。\n\n##相关定义1\n**催单定义：订单还未办结，市民要求加快处理完成。用户只关心进度，催促尽快解决。\n\ + **补充信息定义：订单还未办结，市民对已有内容的追加，提供了新的细节，新的材料，新的诉求内容等等。例如：补充了关键信息（时间、地址、数量等等）\n\ + **撤单定义：订单还未办结，市民主动要求取消该工单。\n**咨询处理进度定义：订单还未办结，市民针对已提交的工单，核实确认目前进展到哪一步，并进行催促进度。\n\ + \n##判定条件1\n1.当ASR内容诉求仅提及了要求尽快处理，并无实质新增信息，可定义为催单。\n2.当ASR内容新增了新的细节，新的材料，新的诉求方向等新内容。可定义为补充信息。\n\ + \n##判定条件2\n1.当ASR内容识别到关键字包含：催办、催单，判定操作行为：[催单]\n2.当ASR内容识别到关键字包含：补充，再次派，再次处理、判定操作行为：[补充信息]\n\ + 3.当ASR内容识别到关键字包含：撤单，判定操作行为：[撤单]\n4.当ASR内容识别到关键字包含：正在处理中，处理进度，判定操作为：[咨询处理进度]\n\ + \n##总结话术生成规则\n1. 当操作行为为[催单]时，操作行为固定话术为：市民来电反复催单。催单原因：管理部门至今未给予任何回复，请管理部门尽快处理。\n\ + 2. 当操作行为为[补充信息]，操作行为固定话术为：市民来电补充信息。补充信息的内容为：{意图识别}。\n3. 当操作行为为[撤单时]，操作行为固定话术为：市民来电要求撤单。\n\ + 4. 当操作行为为[咨询处理进度],操作行为固定话术为：市民来电咨询处理进度。\n\n## 输出要求\n你必须只输出一个合法 JSON 对象，字段如下：\n\ + - action：操作行为，只能为“催单”/“补充信息”/“撤单”/“咨询处理进度”\n- reason：判定原因，不超过15字\n- intent：意图识别，不超过15字\n\ + - summary：总结话术\n\n## 约束规则\n1. 只能输出 JSON，不得输出任何额外文字。不要包含```\n2. 所有字段必须存在，不能为空；若无法提取意图识别，需结合上下文给出最贴切的简要概括。\n\ + 3. action 只能从四个枚举值中选择一个。\n4. 若多个行为同时出现，按用户本轮核心诉求选择最主要的一个。\n5. summary\ + \ 必须严格使用对应固定话术模板，不得改写。\n6. 输出必须是可被 JSON.parse 直接解析的标准 JSON。\n\n##Example\n\ + **Input Text**: \n什么可以帮您？唉，你好。你这个报了三款就行吗？a六零原。唉，我那个。三号反映的几个单子，你看一下呀。说是到了现在。抖音的那个羽绒服和那个买的那个饼。稍等我查询一下。嗯，他有协调就好。\n\ + 好的好的，那那我帮您反映到。这边帮您反映到这。喂，你喂。您说抖音商城购买的，您说是。购买的饼羽绒服。对羽绒服三号反映的那个羽绒服嗯。您稍等。刘女士是吧？你帮我加。我查看。\n\ + 对你帮我加急一下，好吧。嗯，就是购抖音上购买的员服务887.9元的这个订单问题，对吧？嗯，对对对对。还在处理中咯。好的，我要去催办一下，后续由管理部门尽快处理。是的。\n\ + **Output**:\n{\n \"action\": \"催单\",\n \"reason\": \"ASR主要内容涉及催单\",\n\ + \ \"intent\": \"催促尽快处理订单\",\n \"summary\": \"市民来电反复催单。催单原因：管理部门至今未给予任何回复，请管理部门尽快处理。\"\ + \n}" + - id: 66c22003-b14f-4f11-ac49-30af93f77422 + role: user + text: '工单对话内容在下面的 XML标签内： + + + + {{#conversation.ASR#}} + + + + /nothink' + selected: false + structured_output_enabled: false + title: 重复来电归档类型判断 + type: llm + vision: + enabled: false + height: 86 + id: '1773223450176' + position: + x: 1369.1197394928965 + y: 688.9171305338192 + positionAbsolute: + x: 1369.1197394928965 + y: 688.9171305338192 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - 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data: + is_team_authorization: true + paramSchemas: + - auto_generate: null + default: null + form: llm + human_description: + en_US: JSON data + ja_JP: JSON data + pt_BR: JSON数据 + zh_Hans: JSON数据 + label: + en_US: JSON data + ja_JP: JSON data + pt_BR: JSON data + zh_Hans: JSON数据 + llm_description: JSON data to be processed + max: null + min: null + name: content + options: [] + placeholder: null + precision: null + required: true + scope: null + template: null + type: string + - auto_generate: null + default: null + form: llm + human_description: + en_US: JSON fields to be parsed + ja_JP: JSON fields to be parsed + pt_BR: JSON fields to be parsed + zh_Hans: 需要解析的 JSON 字段 + label: + en_US: JSON filter + ja_JP: JSON filter + pt_BR: JSON filter + zh_Hans: JSON解析对象 + llm_description: JSON fields to be parsed + max: null + min: null + name: json_filter + options: [] + placeholder: null + precision: null + required: true + scope: null + template: null + type: string + - auto_generate: null + default: true + form: form + human_description: + en_US: Ensure the JSON output is ASCII encoded + ja_JP: Ensure the JSON output is ASCII encoded + pt_BR: Ensure the JSON output is ASCII encoded + zh_Hans: 确保输出的 JSON 是 ASCII 编码 + label: + en_US: Ensure ASCII + ja_JP: Ensure ASCII + pt_BR: Ensure ASCII + zh_Hans: 确保 ASCII + llm_description: '' + max: null + min: null + name: ensure_ascii + options: [] + placeholder: null + precision: null + required: false + scope: null + template: null + type: boolean + params: + content: '' + ensure_ascii: '' + json_filter: '' + plugin_id: langgenius/json_process + plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 + provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg + provider_id: langgenius/json_process/json_process + provider_name: langgenius/json_process/json_process + provider_type: builtin + selected: false + title: 提取历史工单内容描述 + tool_configurations: + ensure_ascii: + type: constant + value: true + tool_description: A tool for extracting JSON objects + tool_label: JSON Parse + tool_name: parse + tool_node_version: '2' + tool_parameters: + content: + type: mixed + value: '{{#conversation.historyOrders#}}' + json_filter: + type: mixed + value: data.pageResult.content[*].summary + type: tool + height: 86 + id: '1773649431857' + position: + x: 1491.039194293311 + y: -423.81696444276344 + positionAbsolute: + x: 1491.039194293311 + y: -423.81696444276344 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + is_team_authorization: true + paramSchemas: + - auto_generate: null + default: null + form: llm + human_description: + en_US: JSON data + ja_JP: JSON data + pt_BR: JSON数据 + zh_Hans: JSON数据 + label: + en_US: JSON data + ja_JP: JSON data + pt_BR: JSON data + zh_Hans: JSON数据 + llm_description: JSON data to be processed + max: null + min: null + name: content + options: [] + placeholder: null + precision: null + required: true + scope: null + template: null + type: string + - auto_generate: null + default: null + form: llm + human_description: + en_US: JSON fields to be parsed + ja_JP: JSON fields to be parsed + pt_BR: JSON fields to be parsed + zh_Hans: 需要解析的 JSON 字段 + label: + en_US: JSON filter + ja_JP: JSON filter + pt_BR: JSON filter + zh_Hans: JSON解析对象 + llm_description: JSON fields to be parsed + max: null + min: null + name: json_filter + options: [] + placeholder: null + precision: null + required: true + scope: null + template: null + type: string + - auto_generate: null + default: true + form: form + human_description: + en_US: Ensure the JSON output is ASCII encoded + ja_JP: Ensure the JSON output is ASCII encoded + pt_BR: Ensure the JSON output is ASCII encoded + zh_Hans: 确保输出的 JSON 是 ASCII 编码 + label: + en_US: Ensure ASCII + ja_JP: Ensure ASCII + pt_BR: Ensure ASCII + zh_Hans: 确保 ASCII + llm_description: '' + max: null + min: null + name: ensure_ascii + options: [] + placeholder: null + precision: null + required: false + scope: null + template: null + type: boolean + params: + content: '' + ensure_ascii: '' + json_filter: '' + plugin_id: langgenius/json_process + plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 + provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg + provider_id: langgenius/json_process/json_process + provider_name: langgenius/json_process/json_process + provider_type: builtin + selected: false + title: 提取历史工单来电时间 + tool_configurations: + ensure_ascii: + type: constant + value: true + tool_description: A tool for extracting JSON objects + tool_label: JSON Parse + tool_name: parse + tool_node_version: '2' + tool_parameters: + content: + type: mixed + value: '{{#conversation.historyOrders#}}' + json_filter: + type: mixed + value: data.pageResult.content[*].calltime + type: tool + height: 86 + id: '1773649472957' + position: + x: 1811.192266644851 + y: -423.81696444276344 + positionAbsolute: + x: 1811.192266644851 + y: -423.81696444276344 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\ + : json.loads(arg1),\n }\n" + code_language: python3 + outputs: + result: + children: null + type: array[string] + selected: false + title: 工单号字符串变为列表 + type: code + variables: + - value_selector: + - '1773648982946' + - text + value_type: string + variable: arg1 + height: 50 + id: '1773649983929' + position: + x: 517.733137014934 + y: -295.8459869061994 + positionAbsolute: + x: 517.733137014934 + y: -295.8459869061994 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\ + : json.loads(arg1),\n }\n" + code_language: python3 + outputs: + result: + children: null + type: array[string] + selected: false + title: 是否办结字符串变为列表 + type: code + variables: + - value_selector: + - '1773649286688' + - text + value_type: string + variable: arg1 + height: 50 + id: '17736500488320' + position: + x: 853.3165378252664 + y: -289.47023437143037 + positionAbsolute: + x: 853.3165378252664 + y: -289.47023437143037 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\ + : json.loads(arg1),\n }\n" + code_language: python3 + outputs: + result: + children: null + type: array[string] + selected: false + title: 工单级别转化为列表 + type: code + variables: + - value_selector: + - '1773649370571' + - text + value_type: string + variable: arg1 + height: 50 + id: '17736500528290' + position: + x: 1164.7930520301302 + y: -289.47023437143037 + positionAbsolute: + x: 1164.7930520301302 + y: -289.47023437143037 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\ + : json.loads(arg1),\n }\n" + code_language: python3 + outputs: + result: + children: null + type: array[string] + selected: false + title: 来电时间变为列表 + type: code + variables: + - value_selector: + - '1773649472957' + - text + value_type: string + variable: arg1 + height: 50 + id: '17736500551590' + position: + x: 1811.192266644851 + y: -289.47023437143037 + positionAbsolute: + x: 1811.192266644851 + y: -289.47023437143037 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + code: "import json\n\ndef main(arg1: str):\n return {\n \"result\"\ + : json.loads(arg1),\n }\n" + code_language: python3 + outputs: + result: + children: null + type: array[string] + selected: false + title: 工单描述转化为列表 + type: code + variables: + - value_selector: + - '1773649431857' + - text + value_type: string + variable: arg1 + height: 50 + id: '17736500578810' + position: + x: 1491.039194293311 + y: -289.47023437143037 + positionAbsolute: + x: 1491.039194293311 + y: -289.47023437143037 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + selected: false + template: "{% for wpid in wpid_list %}\r\n{{ loop.index }}. 工单号：{{ wpid }}\r\ + \n是否办结：{{ bj_flag_list[loop.index0] }}\r\n工单级别：{{ priority_list[loop.index0]\ + \ }}\r\n内容描述：{{ summary_list[loop.index0] }}\r\n来电时间：{{ calltime_list[loop.index0]\ + \ }}\r\n\r\n{% endfor %}" + title: 结构换历史工单信息 + type: template-transform + variables: + - value_selector: + - '1773649983929' + - result + value_type: array[string] + variable: wpid_list + - value_selector: + - '17736500488320' + - result + value_type: array[string] + variable: bj_flag_list + - value_selector: + - '17736500528290' + - result + value_type: array[string] + variable: priority_list + - value_selector: + - '17736500578810' + - result + value_type: array[string] + variable: summary_list + - value_selector: + - '17736500551590' + - result + value_type: array[string] + variable: calltime_list + height: 50 + id: '1773650283446' + position: + x: 2179.202612747788 + y: -366.113649665175 + positionAbsolute: + x: 2179.202612747788 + y: -366.113649665175 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + author: wx44wx + desc: '' + height: 209 + selected: false + showAuthor: true + text: '{"root":{"children":[{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"历史工单归纳","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""}],"direction":null,"format":"","indent":0,"type":"root","version":1}}' + theme: blue + title: '' + type: '' + width: 330 + height: 209 + id: '1773650504668' + position: + x: 474.8699832070188 + y: -696.0009828874903 + positionAbsolute: + x: 474.8699832070188 + y: -696.0009828874903 + selected: false + sourcePosition: right + targetPosition: left + type: custom-note + width: 330 + - data: + author: wx44wx + desc: '' + height: 238 + selected: false + showAuthor: true + text: '{"root":{"children":[{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"自动填单分支","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""}],"direction":null,"format":"","indent":0,"type":"root","version":1}}' + theme: blue + title: '' + type: '' + width: 349 + height: 238 + id: '1773650519325' + position: + x: 474.8699832070188 + y: 380.2753550015607 + positionAbsolute: + x: 474.8699832070188 + y: 380.2753550015607 + selected: false + sourcePosition: right + targetPosition: left + type: custom-note + width: 349 + - data: + context: + enabled: false + variable_selector: [] + model: + completion_params: + temperature: 0.7 + mode: chat + name: qwen3-32b + provider: qiniu/qiniu/qiniu + prompt_template: + - id: e0d5e468-409a-439f-8865-5ec2c8815634 + role: system + text: '你是12345智能小助手，名字叫”慧帮忙“ + + + 你礼貌地告诉用户目前可以归纳历史重复工单、自动填写重复工单，除了这些之外的其它功能正在开发当中' + selected: false + title: 闲聊 + type: llm + vision: + enabled: false + height: 86 + id: '1773675573891' + position: + x: 505.73313701493373 + y: 1695.9171305338177 + positionAbsolute: + x: 505.73313701493373 + y: 1695.9171305338177 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + author: wx44wx + desc: '' + height: 244 + selected: false + showAuthor: true + text: '{"root":{"children":[{"children":[{"detail":0,"format":0,"mode":"normal","style":"","text":"闲聊分支","type":"text","version":1}],"direction":null,"format":"","indent":0,"type":"paragraph","version":1,"textFormat":0,"textStyle":""}],"direction":null,"format":"","indent":0,"type":"root","version":1}}' + theme: blue + title: '' + type: '' + width: 339 + height: 244 + id: '1773675585615' + position: + x: 474.8699832070188 + y: 1393.023023226464 + positionAbsolute: + x: 474.8699832070188 + y: 1393.023023226464 + selected: false + sourcePosition: right + targetPosition: left + type: custom-note + width: 339 + - data: + answer: '{{#1773675573891.text#}}' + selected: false + title: Answer 3 + type: answer + variables: [] + height: 101 + id: '1773675774208' + position: + x: 806.7331370149337 + y: 1695.9171305338177 + positionAbsolute: + x: 806.7331370149337 + y: 1695.9171305338177 + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + answer: '<> + + {{#1773677837132.result#}} + + <>' + selected: false + title: Answer 4 + type: answer + variables: [] + height: 133 + id: '1773676071511' + position: + x: 3712.875700775485 + y: 688.9171305338192 + positionAbsolute: + x: 3712.875700775485 + y: 688.9171305338192 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + is_team_authorization: true + paramSchemas: + - auto_generate: null + default: null + form: llm + human_description: + en_US: JSON data + ja_JP: JSON data + pt_BR: JSON数据 + zh_Hans: JSON数据 + label: + en_US: JSON data + ja_JP: JSON data + pt_BR: JSON data + zh_Hans: JSON数据 + llm_description: JSON data to be processed + max: null + min: null + name: content + options: [] + placeholder: null + precision: null + required: true + scope: null + template: null + type: string + - auto_generate: null + default: null + form: llm + human_description: + en_US: JSON fields to be parsed + ja_JP: JSON fields to be parsed + pt_BR: JSON fields to be parsed + zh_Hans: 需要解析的 JSON 字段 + label: + en_US: JSON filter + ja_JP: JSON filter + pt_BR: JSON filter + zh_Hans: JSON解析对象 + llm_description: JSON fields to be parsed + max: null + min: null + name: json_filter + options: [] + placeholder: null + precision: null + required: true + scope: null + template: null + type: string + - auto_generate: null + default: true + form: form + human_description: + en_US: Ensure the JSON output is ASCII encoded + ja_JP: Ensure the JSON output is ASCII encoded + pt_BR: Ensure the JSON output is ASCII encoded + zh_Hans: 确保输出的 JSON 是 ASCII 编码 + label: + en_US: Ensure ASCII + ja_JP: Ensure ASCII + pt_BR: Ensure ASCII + zh_Hans: 确保 ASCII + llm_description: '' + max: null + min: null + name: ensure_ascii + options: [] + placeholder: null + precision: null + required: false + scope: null + template: null + type: boolean + params: + content: '' + ensure_ascii: '' + json_filter: '' + plugin_id: langgenius/json_process + plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 + provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg + provider_id: langgenius/json_process/json_process + provider_name: langgenius/json_process/json_process + provider_type: builtin + selected: false + title: 提取操作行为 + tool_configurations: + ensure_ascii: + type: constant + value: true + tool_description: A tool for extracting JSON objects + tool_label: JSON Parse + tool_name: parse + tool_node_version: '2' + tool_parameters: + content: + type: mixed + value: '{{#1773223450176.text#}}' + json_filter: + type: mixed + value: action + type: tool + height: 86 + id: '1773677256408' + position: + x: 1782.974686248176 + y: 463.07536212377045 + positionAbsolute: + x: 1782.974686248176 + y: 463.07536212377045 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + is_team_authorization: true + paramSchemas: + - auto_generate: null + default: null + form: llm + human_description: + en_US: JSON data + ja_JP: JSON data + pt_BR: JSON数据 + zh_Hans: JSON数据 + label: + en_US: JSON data + ja_JP: JSON data + pt_BR: JSON data + zh_Hans: JSON数据 + llm_description: JSON data to be processed + max: null + min: null + name: content + options: [] + placeholder: null + precision: null + required: true + scope: null + template: null + type: string + - auto_generate: null + default: null + form: llm + human_description: + en_US: JSON fields to be parsed + ja_JP: JSON fields to be parsed + pt_BR: JSON fields to be parsed + zh_Hans: 需要解析的 JSON 字段 + label: + en_US: JSON filter + ja_JP: JSON filter + pt_BR: JSON filter + zh_Hans: JSON解析对象 + llm_description: JSON fields to be parsed + max: null + min: null + name: json_filter + options: [] + placeholder: null + precision: null + required: true + scope: null + template: null + type: string + - auto_generate: null + default: true + form: form + human_description: + en_US: Ensure the JSON output is ASCII encoded + ja_JP: Ensure the JSON output is ASCII encoded + pt_BR: Ensure the JSON output is ASCII encoded + zh_Hans: 确保输出的 JSON 是 ASCII 编码 + label: + en_US: Ensure ASCII + ja_JP: Ensure ASCII + pt_BR: Ensure ASCII + zh_Hans: 确保 ASCII + llm_description: '' + max: null + min: null + name: ensure_ascii + options: [] + placeholder: null + precision: null + required: false + scope: null + template: null + type: boolean + params: + content: '' + ensure_ascii: '' + json_filter: '' + plugin_id: langgenius/json_process + plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 + provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg + provider_id: langgenius/json_process/json_process + provider_name: langgenius/json_process/json_process + provider_type: builtin + selected: false + title: 提取判定原因 + tool_configurations: + ensure_ascii: + type: constant + value: true + tool_description: A tool for extracting JSON objects + tool_label: JSON Parse + tool_name: parse + tool_node_version: '2' + tool_parameters: + content: + type: mixed + value: '{{#1773223450176.text#}}' + json_filter: + type: mixed + value: reason + type: tool + height: 86 + id: '1773677393001' + position: + x: 1774.974686248176 + y: 642.0753621237703 + positionAbsolute: + x: 1774.974686248176 + y: 642.0753621237703 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + is_team_authorization: true + paramSchemas: + - auto_generate: null + default: null + form: llm + human_description: + en_US: JSON data + ja_JP: JSON data + pt_BR: JSON数据 + zh_Hans: JSON数据 + label: + en_US: JSON data + ja_JP: JSON data + pt_BR: JSON data + zh_Hans: JSON数据 + llm_description: JSON data to be processed + max: null + min: null + name: content + options: [] + placeholder: null + precision: null + required: true + scope: null + template: null + type: string + - auto_generate: null + default: null + form: llm + human_description: + en_US: JSON fields to be parsed + ja_JP: JSON fields to be parsed + pt_BR: JSON fields to be parsed + zh_Hans: 需要解析的 JSON 字段 + label: + en_US: JSON filter + ja_JP: JSON filter + pt_BR: JSON filter + zh_Hans: JSON解析对象 + llm_description: JSON fields to be parsed + max: null + min: null + name: json_filter + options: [] + placeholder: null + precision: null + required: true + scope: null + template: null + type: string + - auto_generate: null + default: true + form: form + human_description: + en_US: Ensure the JSON output is ASCII encoded + ja_JP: Ensure the JSON output is ASCII encoded + pt_BR: Ensure the JSON output is ASCII encoded + zh_Hans: 确保输出的 JSON 是 ASCII 编码 + label: + en_US: Ensure ASCII + ja_JP: Ensure ASCII + pt_BR: Ensure ASCII + zh_Hans: 确保 ASCII + llm_description: '' + max: null + min: null + name: ensure_ascii + options: [] + placeholder: null + precision: null + required: false + scope: null + template: null + type: boolean + params: + content: '' + ensure_ascii: '' + json_filter: '' + plugin_id: langgenius/json_process + plugin_unique_identifier: langgenius/json_process:0.0.2@dde6d7b676ccdcea89206d29232181a840170c19277d3d978e27cd1e3c92c707 + provider_icon: /console/api/workspaces/current/plugin/icon?tenant_id=e29c1798-7ac3-42e5-851e-313888f004cd&filename=2e9f75c0e5502c96a2dfdd557f425271f6b97a4b4ba5c6a5f017e0f933567d11.svg + provider_id: langgenius/json_process/json_process + provider_name: langgenius/json_process/json_process + provider_type: builtin + selected: false + title: 提取总结话术 + tool_configurations: + ensure_ascii: + type: constant + value: true + tool_description: A tool for extracting JSON objects + tool_label: JSON Parse + tool_name: parse + tool_node_version: '2' + tool_parameters: + content: + type: mixed + value: '{{#1773223450176.text#}}' + json_filter: + type: mixed + value: summary + type: tool + height: 86 + id: '1773677456142' + position: + x: 1774.974686248176 + y: 808.8617891619843 + positionAbsolute: + x: 1774.974686248176 + y: 808.8617891619843 + selected: false + sourcePosition: right + targetPosition: left + type: custom + width: 241 + - data: + code: "import json\n\nJSON_TEMPLATE = \"\"\"{\n \"code\": 200,\n \"message\"\ + : \"success\",\n \"data\": {\n \"citizenInfo\": {\n \"relName\"\ + : \"张三\",\n \"relPhone\": \"13812345678\",\n \"mobile\": \"021-62345678\"\ + ,\n \"sex\": \"0\",\n \"customerType\": \"1\",\n \"national\"\ + : \"2\",\n \"anonymous\": \"1\",\n \"isNeedreply\": \"1\",\n \ + \ \"cardtype\": \"身份证\",\n \"cardnum\": \"310101199001011234\"\ + ,\n \"dapartment\": \"\",\n \"company\": \"上海某某科技有限公司\"\n },\n\ + \ \"appealInfo\": {\n \"summary\": \"市民反映浦东新区张杨路500弄小区内垃圾桶长期未清理，异味严重，影响居民正常生活。市民多次向物业反映未果，希望相关部门尽快处理。\"\ + ,\n \"relProvince\": \"上海市\",\n \"relDistrict\": \"浦东新区\",\n \ + \ \"relAddress\": \"上海市浦东新区张杨路500弄某某小区\",\n \"detailAddress\":\ + \ \"3号楼北侧垃圾投放点\",\n \"addressRoad\": \"张杨路500弄\",\n \"regionJd\"\ + : \"花木街道\",\n \"regionJw\": \"张杨居委\",\n \"regionXq\": \"某某小区\"\ + ,\n \"relPointX\": \"121.523456\",\n \"relPointY\": \"31.234567\"\ + ,\n \"poiString\": \"某某小区\",\n \"addressCode\": \"310115\",\n\ + \ \"sectId\": \"\",\n \"coordinate\": \"121.523456,31.234567\"\ + ,\n \"type\": \"投诉举报类\",\n \"typeSmall\": \"\",\n \"priority\"\ + : \"1\",\n \"serviceType\": \"1\",\n \"new_class1_name\": \"经济综合类\"\ + ,\n \"new_class2_name\": \"财政\",\n \"new_class3_name\": \"财政工作\"\ + ,\n \"new_class4_name\": \"政府采购\",\n \"new_class5_name\": \"政府采购\"\ + ,\n \"newClass1\": \"2100000\",\n \"newClass2\": \"2101000\",\n\ + \ \"newClass3\": \"2101200\",\n \"newClass4\": \"2101210\",\n\ + \ \"newClass5\": \"2101211\",\n \"class1\": \"城市管理\",\n \"\ + class2\": \"市容环卫\",\n \"class3\": \"环境卫生\",\n \"class4\": \"垃圾清运\"\ + ,\n \"wpLevel\": \"1197/2345/3333/4555\",\n \"isrepeat\": \"0\"\ + ,\n \"repeatWpid\": \"\",\n \"callReason\": \"\",\n \"note\"\ + : \"\"\n },\n \"processInfo\": {\n \"content\": \"市民来电反复催单。催单原因:管理部门至今未给予任何回复，请管理部门尽快处理。最近工单信息:最近派发的工单编号:20260312229178，工单内容:市民来电咨询:市民企业是核定征收变为查账征收的，咨询是否需要进行工商的年报公示。诉求:希望管理部门核实告知。\"\ + ,\n \"state\": \"12345热线前台受理\",\n \"nextOperation\": \"TRANSFER_DISTRICT\"\ + ,\n \"nextOperation2\": \"\",\n \"nextDpartment\": \"\",\n \ + \ \"assistDeptOne\": \"\",\n \"assistDeptTwo\": \"\",\n \"processCurrNode\"\ + : \"\"\n },\n \"extraInfo\": {\n \"seperated\": \"2\",\n \ + \ \"seperatedCount\": \"0\",\n \"threatenFlag\": \"0\",\n \"\ + warn\": \"0\",\n \"collect\": 0,\n \"tagIds\": [\"环境卫生\", \"垃圾清运\"\ + ],\n \"poolTagIds\": [],\n \"scene\": \"\",\n \"messageOptional\"\ + : \"\"\n }\n }\n}\"\"\"\n\ndef main(\n repeatOrder: str,\n action:\ + \ str,\n summary: str\n):\n repeat_order = json.loads(repeatOrder)\n\ + \ json_template = json.loads(JSON_TEMPLATE)\n\n # 填充重复单单预测数据\n json_template['data']['appealInfo']['callReason']\ + \ = action\n if action == '催单':\n appealInfo_summary = f\"市民来电反复催单，已电子催单工单编号:{repeat_order['wpinfo']['wpid']}，故归档。\"\ + \n elif action == '补充信息':\n appealInfo_summary = f\"市民来电补充信息，已电子催单工单编号:{repeat_order['wpinfo']['wpid']}，故归档。\"\ + \ \n elif action == '撤单':\n appealInfo_summary = f\"根据知识库“告知市民要求撤单的处理口径”答复，归档。\"\ + \n elif action == '咨询处理进度':\n appealInfo_summary = f\"告知管理部门正在处理中，建议市民耐心等待，市民认可，故归档。\"\ + \n json_template['data']['appealInfo']['summary'] = appealInfo_summary\n\ + \ json_template['data']['processInfo']['content'] = f\"{summary}【最近派发的工单编号：{repeat_order['wpinfo']['wpid']}，工单内容:{repeat_order['wpinfo']['summary']}】\"\ + \n\n # 填充历史单单数据\n json_template['data']['extraInfo']['threatenFlag'] =\ + \ repeat_order['wpinfo']['threaten_flag']\n json_template['data']['appealInfo']['repeatWpid']\ + \ = repeat_order['wpinfo']['wpid']\n\n return {\n \"result\": json_template,\n\ + \ }\n" + code_language: python3 + outputs: + result: + children: null + type: object + selected: false + title: 构建自动填单信息 + type: code + variables: + - value_selector: + - conversation + - repeatOrder + value_type: string + variable: repeatOrder + - value_selector: + - '1773677256408' + - text + value_type: string + variable: action + - value_selector: + - '1773677456142' + - text + value_type: string + variable: summary + height: 50 + id: '1773677837132' + position: + x: 2950.5441027876636 + y: 688.9171305338192 + positionAbsolute: + x: 2950.5441027876636 + y: 688.9171305338192 + selected: true + sourcePosition: right + targetPosition: left + type: custom + width: 241 + viewport: + x: 286.5873524734585 + y: 144.13148067417455 + zoom: 0.25 + rag_pipeline_variables: []